Discount value not updating at contract header level
Dear Friends
I am facing problem of updating discount value at contract header level. The scenario is u2026. my client used to provide certain service to their customer. For that they maintain quantity contract & bill them as per billing plan. When customer avail three or more services they get 10% extra discount. Now the problem is after continue for some days if some customer wants to drop one item we are cancelling the line item by assigning proper cancellation procedure but the system is not reversing the 10% discount.
Example u2013
Contract valid for 1st Jan 2009 to 31st Dec 2010(Value for each service = 10)
(Total no of item-3)
(Discount-10%)
Here bill value for each month is 10x3-(30x0.10) =27
At the month of march 2009 customer decided to drop for one item so hence forth the bill value should be 10x2=20
But the system is calculating 10x2-(20x0.10)=18
We need to update the value at contract header level only to satisfy some CRM functionality.
Please suggest how to solve this issue
Hi,
If that is item condition then you can not change it at header level
check in M/06 make it at header level in change which can be made tab
Regards
Kailas Ugale
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