Discouraged loyal customer of over 14years

I have been a verizonwireless customer for over 14years. They have went downhill in their support level as far as being able to reach them any other way than phone or mail. On average i have been on hold for atleast 30 minutes, most of the time the average is 45mins to a hour.  I currently have 6 devices on the plan. and because of medical hardships from all the medical bills and doctors bills from my wife losing her battle with cancer this past year. I have been behind alot and explained the situation and have always made good. Well because of the quarter of a million dollars of bills due to my late wifes terminal illness I had to file Chapter 13 bankruptcy to still be able to support my family of 6 still surviving. Well three days after filing Verizon wireless suspended all service with no way to re-activete it other than coming into a store.  I am not going that route and was going to keep the service even through bankruptcy. but not now. No warning... no notification... they just pull the plug and charge you a $15 dollar fee per device to reactive. Well this is the last $90's they are getting from me to reactive the service. I will find another carrier. and will apply with whole verizon bill over to the bankruptcy. Yes i am a bit sour about all this.. Verizonwireless use to be a respectiable company. but it appears they are getting just as bad as their counterpart Verizon. customers is just a dollar amount to them no face associated with it at all. plus the third party outsource verizonwireless billing calls are getting on my last nerve.. get about 20 a day.. and it you talk to one you would think there would be something  recorded but no... so i stopped answering them.. See ya Verizon wireless..

Unfortunately when you sent that letter to verizon with your valid explanation and the possibility of a Bankruptcy filing, there is or was an assumption you were adding them in the filing.
When you do a creditor list for the court the clerk notifys the creditors so as to file a dispute you filing or the desire to appear at your hearing. Never reaffirm any debt after you file or its non dischargeable at your hearing with the trustee.
I am sure your attorney told you this. Once any creditor named in the filing is alerted they can no longer harass you for payments.
In paperwork I filed for a young lady years ago I told her to make sure she gave me a complete list of everyone she owes, however she overlooked an account and it was not included and she was stuck paying after the discharge so its probably best verizon was included.
However after you leave bankruptcy you would be a new customer if you appkied again to verizon and they may at the time ask for deposits to grant you service. They may not but its a thought to ponder.
Soory for your difficulty

Similar Messages

  • Loyal customer for over 10 years...

    It is my suggestion that as a loyal customer for over a decade and I spend over $3000 per year, that Verizon create some customer loyalty plan where they will accelerate the time in which one gets to qualify for a phone upgrade. I am waiting for 2 years as a loyal clients which is no different from someone who's only just begun with Verizon.  It seems to me a reasonable perk to create even MORE loyalty and/or goodwill in me to stay, if I could only have to wait just one year for the upgrade deal.  Maybe folks who've been with Verizon for 5 years would qualify. Or every year with Verizon shrinks the renewal period deadline 2-3 months until you reach the NEW one year "deal time".
    Please throw a loyal customer a bone every once in awhile.  I stay here NOT because you are priced the best, but because your service is good/great and you have the best coverage.  Please keep me in mind in a world of cell phone users that are constantly jumping to and fro from year to year.
    Thanks.

    JT29640 wrote:
    Verizon=money / customers=crap I've been with Verizon many years under the new every two plan and that is being removed! Verizon has taken away one of the perks for staying. Over those years I've used this service to upgrade my phone but recently I found that upgrading is such a hassle! Before I could go on the website click upgrade and proceed with my purchase. Now, since the iPhone has come along, I can no longer order and choose the device I want! Just a couple of years ago you never heard of "Iconic device portals" or "you can't use your discount with this device" if there was a difference in price you just had to pay it. Verizon has dropped the ball with loyal customers and continue to make stupid choices as to how they restrict us! Sometimes I feel I should cancel service just to come back as a new customer for the perks! I don't need any comments from contributors that are absolutely in love with Verizon. Keep it to yourselves! We all know that you defend them but one day you'll be on the receiving end! Get a clue Verizon!
    Just so you know, I am not here to defend Verizon. Just trying to understand WHAT device Verizon is not allowing you to purchase(with or without discount, what discount, etc...), especially since you say that you are willing to just pay the difference.
    I have made 2 phone purchases since the iPhone was first released on Verizon, and was able to purchase the phone of my choice(actually my wife and child's choice, and I didn't even allow my child to get the phone of her choice as I didn't think a 13 y/o needed an iPhone) without a problem. Maybe I am not choosing the phone which is not allowed. Which phone are you NOT able to choose for purchase?
    What discount are you not being allowed to use? I have seen people on here who have said they were allowed to use their NE2 discount with an iPhone. What phone are you NOT being allowed to use your discount with and what discount is this.
    As to leaving Verizon and coming back as a NEW customer to get perks, you will have to be away from Verizon for 60-90 days before you will be able to come back as a NEW customer.

  • 8 years of loyal customer, today is the first I've been dissapointed....

    I had '1000 BONUS MINUTES 2 YR RENEWAL' and '1000 BONUS MIN SHARE SECONDARY 2 YR RENEW'.  It doesn't say "...FOR 2 years".  Just an additional description of "2 YR RENEWAL". 
    When I first got these bonus minutes, I asked the rep if there was expiration date, he said no as long as I have my service with them, I would have these until I either use it up or leave verifizon.  Of course, I checked the renewal contract before I signed, it is no where in the contract that states it will expire at a certain date.  I went through couple renewal already with these bonus minutes.
    I've finally went over my minutes.  Never worried because I had the extra bonus minutes.  I got the bill, Verizon charged me and when I called, they said it expired few months ago.  I explained the story, even asked them to send me a copy of the exact contract with my signature.  I am holding it now and there is no expiration date nor states it expires in 2 years.  He's telling me to go to the store to dispute it and show the contract.  I was like, i'm trying to save time from over the phone and ask if he could do something.  The only thing he could offer me was eliminate half of the overage (I went over of about 100 minutes).  Even when I mentioned I've been with them for over 8 years and this is the first time I've had problems with them.  He didn't seem to care.  Is he not trying to do anything because I'm still currently under their contract?!?  I bet if I my contract was up, he would definitely do something so that I would stay with Verizon.  Well, many companies are like this when they know you are still under their contract.  They are more nicer and would be willing to do more to keep you if you are not under contract.  But still, the contract does not state the bonus minutes expires and I've been with them for so long.  The best he could do is take out half??? 
    I want Verizon to point to me on the contract where it states it expires and then I will pay for it.  But I do not see it.
    Do the math Verizon:
    1)  A customer who's been a loyal customer for over 8 years, Verizon receives the payment for the overage and have the customer for one more year, and then leaves to another provider.
    2)  Or Verizon takes care of this bonus minutes (if they say it's only good for 2 years, put it under contract moving forward), Verizon puts back the 2000 bonus minutes with no expiration as what the customer signed, the customer stays with Verifzon. 
    hmmm...kind of hard to see the long term investment...but i would go with option #2.
    **Yes, $45 is not that much and I understand many came into situation of paying hundreds of $$$ but it's the principle and what I've sign for**Hey we got bills to pay.  If we treat all our bills like this where we do not worry about little amount, it adds up!

    Wow!  You've been a customer for 8 years, I've been a customer for a decade and I JUST recently learned (after going over my allowance 2nd time in 10 yrs) that loyal customers, per Rihana (a supervisor I had to resort to working with), are given "bonus minute packages."  Customers are supposed to be able to locate them in their online account under plan drop down box, under "promos."   Per Rihana, the bonus minutes NEVER expire IN FACT I will accrue more over time.  I was told I currently have 2 "bonus minute packages," one for 50 min and a second for 150 min "to use if during a billing cycle you may be close to going over.  This is to avoid having to upgrade to a bigger plan temporarily, mid-cycle, not having to pay the extra $20+tax, to avoid atrocious overage costs, only then to go back to your normal plan come next cycle, provided you feel confident you will not repeat the same mistake.  "You are able to see your bonus minute packages online, however you MUST call customer service to have them applied."
    Rihana graciously waived my overage minutes after apologizing for the fact that I was never made aware of this precautionary measure. 
    Later that day I went online and noticed my bill was promptly adjusted (that was nice to see) and to check out these bonus minutes.  After searching some time, and FAQ'ing it up, I found the support forums.  I found ONE other customer inquire and get a response from a VZW rep that they are located just where Rihana told me.  BOTH that customer and myself have yet to see them. 
    My fear is that they were used instead of the credit issued as proposed ("I'll waive the overage minutes this 1 time").  Should this be the case I will have been grossly mislead and downright lied to.  I will not hold contempt prior to investigation so my next step is to, once again, call a rep and inquire about these elusive bonus minutes.  Be aware customers, there are potential precautionary promotions such as these but we are not made aware of them, we must inquire! 

  • I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area.  I have stayed with 10G since the beginning.  Most months I don't use the 10G.  Verizon has no problem with me paying for Data I don't

    I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area.  I have stayed with 10G since the beginning.  Most months I don't use the 10G.  Verizon has no problem with me paying for Data I don't use.  This month my daughter comes home from College and she accidentally uses 24G.....14 over get blind sided with $140.00 in overages.  I called Verizon today......stopped in to the store today......My neighbor told me they waved charges for her one time.  Lots of charges.....But I'm am getting no help.  Not even an offer of a payment plan to help me out.  I went back just 6 months and I have over paid for 19G.....Seems like they would like to help out their loyal customers!!!!     Does anybody have any suggestions on how to deal with them?   We are not wealthy....or I would just pay this and walk away......

    There is a big misconception in what customers believe a cell carrier is obligated to do.
    You pay a set price to use up to that amount of xx data. It makes no difference if you use it to the paid limit or way under. Its like peace of mind when you don't have to worry about a data counter.
    Your daughter used the data, your plan is quite clear of what overage charges are. Why should or would Verizon wireless just forgive the charges because you are a customer? Your daughter used the data, get the money from her. That is the responsible thing to do.
    There is no "I have been a loyal customer so please remove the $120, or $250, or $2,000.00 since I did not mean to use it"
    Your electric company, or gas company or any other company does not remove valid charges. Why should Verizon wireless?
    Just pay the invoice and don't think you are being mistreated because Verizon is a business and not a charity.
    Good Luck

  • Why was a loyal customer banned from online purchases without even a warning or a phone call?

    Today I tried to use 10 gift cards online to purchase another gift card. I want to be clear. In doing so there was no warning or deterent for me to try and do so. I tried was because I read a response from BB Social Media Specialist John-BBY that it could be done in the store: http://www.forums.bestbuy.com/t5/Best-Buy-Store-Purchase/Can-you-combine-best-buy-gift-cards/td-p/86... So I figured why not see if it works online. The order was processed and then canceled. I then tried to order a portion of a larger gift card with some of my existing giftcards and then put the rest on my credit card (which has the same billing address as the shipping address for the delivery) and it was canceled again. I am not a theif nor am I trying to launder money. I am simply trying to combine the gift cards my wife and I have aquired (many of which we only have the number and the pin for) so that I can purchase 1 large item at BB. I know I can only use the numbers + pin at bestbuy.com. I cannot use them in the store as I do not have a physical card nor an e-gift card with a bar code.
    Because I am not doing anything illegal or trying to fraud anyone, I promptly called BB on the phone to make sure they know I am really me. I spoke with a nice rep who while pleasant enough, gave me the unfortunate news that my bestbuy.com purchasing privileges have been revoked?! That there was nothing that she could do. That now I have to wait 5-7 days while it is reviewed by the risk department. My case number is {removed per forum guidelines}. This seems EXTREME right?! Why if you have no GLARING public warning at checkout would you cancel ALL of my privileges to purchase online? I write software for a living. This is clearly a CATCH all fraud mechanism built into your sales system. Why don't you just put an error message on the order form saying that you are not allowed to purchase giftcards with giftcards online? Writing, testing and releasing the code for that simple error message would take a fraction of the man hours that "investigating" my single case is going to take. Let alone the possibly hundreds of other customers that you put through this rigamarole. Without any warning how are people supposed to know?!
    I am certainly not a new bestbuy customer. I have a fantastic purchase history by any retailer's standards. Especially one with such heavy competition. I am a "MY" Best Buy member. I have the Best Buy credit card. I have bought things at bestbuy.com over and over again for 5+ years! What better shining example of a loyal customer do you want?! This is a HUGE pain in my butt. I simply want to use my 12 gift cards of varying balances to purchase 1 single product. What can you do for me? The customer satisfaction/social media PR team has to be able to do something. A resounding "Our hands are tied" sounds like a real loud lack of trying. In anyone's mind (employee or not) if no one can help me this has to be seen as a huge let down of a loyal customer and a understandable reason for me to start bringing my business elsewear. I don't think I have ever been treated like this by Amazon.

    Hello jsanford,             
    Placing an online order with us should be a relatively easy process, so I can imagine your surprise to find your order unexpectedly cancelled after being a long time customer with us. It sounds like you’ve been put through the ringer just trying to figure this out on your own, and it’s disappointing to hear we’ve been unable to explain what we can do in order to assist you. I apologize for any frustration this may have caused, and I appreciate the opportunity you’ve provided us to clarify the situation at hand.
    While never ideal, there are times when we regrettably must cancel an online order from our end for various reasons. While we are unable to elaborate further as to why your specific order was cancelled, please feel free to view our Conditions of Use that were agreed upon by placing an order with us.
    Having said that, we are only able to accept up to 10 gift cards per transaction on BestBuy.com, and this could explain why you were unable to combine all 12 of your gift cards at one time. If you wish to do so, I’d suggest visiting your local store as they may combine up to 15 at one time. It’s understandable how this would be problematic though if you no longer have a physical copy of some of your gift cards, so I’ve sent you a private message to gather some additional information from you. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
     I hope to hear from you soon,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Loyal Customer Thinking About Leaving Soon!

    I have been a Loyal Customer of "Verizon" for years and was happy but recently i had a "Horrible Experience" my Droid X was replaced in 10-2011 and it voided a discount on 1 of my lines that i was getting for years.  I was told that i could no longer recieve the discount and that was that.  The discount was $6.00, but i guess the company would go bankrupt to continue to give me a discount that i been getting for at least 5 years. They are willing to lose a customer with a guarantee bill of $220.00 a month for $6.00.  Then i added a line on my family share account with an old phone just to find out 2 days later the phone was put on it's own plan.  I called back to correct this matter and the phone was then put on the family share plan, but the representative changed my plan somehow.  Due to verizon no longer offering my current plan it had to be sent to a special department to be put back on the account.  I then decided this is to many situations occurring back to back so i decided to look through my bills and see what my charges where from this past year.  I realized that a line i put a block on since 2008 was being charged for a 1 year for text premium services of $9.99 and 2 months $19.99. When i asked for verification of the block i was told i had blocked something else not that in 2008!  What else could it have been because i never blocked the internet or texting?  I was then told they couldn't credit me all my money back, because they don't go back that far anyway.  What?  I guess i'm suppose to keep paying for verizon mistakes.  So now my Droid X that was just replaced in 10-2011 is shutting off frequently so i decided to upgrade my phone, because a representative stated that my line was eligible for and upgrade.  I went to Best Buy on Monday to upgrade and was told i could only upgrade at "Verizon Wireless", because it's considered an early upgrade!  Am i not still locked in a contract for 2 years so why should it matter, a upgrade should be an upgrade and of course the phone is $100.00 more at verizon than Best Buy, so i see it's not about keeping your customers and making them happy it's now about how much $$$$ you can get out of me.  I am going to continue to get replacement's for both of my lines until my contract is up and looking for service elsewhere.   Very disappointed!

    First of all i probably have been a verizon customer longer than you and if you know verizon like i know verizon your taxes and fees change so if it's a $10.00 - $20.00 difference i usually  just pay it  and #2 I know what i put on the phone because this happened to 1 of my accounts back in "88" so speak what you know.  #3 I made my changes with a representative and checked my account  2 days later and that's how i was aware of the mistake the representative made. I never went over  a plan with a representative so why was the line put on a plan by itself since you know so much  about my experience!  #4 I also did all that you put up here opting out and everything and it's still  on my bill this month!  So once again talk what you know!  #5  As far as my discount this is  something i been getting for years i don't care what you don't get because i don't pay your bills  and verizon has promotions for different people, agency's and etc. everyday so everyone is not the   same so once again speak on something you know about. #6 When i was upgrading i went to an  authorized agent which was "Best Buy" so what are you talking about every phone and upgrade i  have done has been from Verizon or Best Buy not just anyone so once again speak on what you  know.   #7 anything i do i do with a "Verizon Agent" who recently has made several mistakes on my account and admitted to it.  If i'm calling and adding a phone on my family share how do my plan change?  You don't know because they couldn't answer it.  And last I want you to know that i am far from lazy so watch your mouth.  Don't get disrespectful, because you don't know me to call me out my name.  Verizon messed up and that happens,but don't quote on my comment being nasty when you don't know the facts.  I also received a $400.00 bill this month for there error not mines, due to a representative again not doing there job.

  • 20 Year Loyal Customer - Sick and Disgusted!!

    My husband, son and daughter wanted to upgrade their phone the beginning of this year.  I went in to the store thinking I had 2 upgrade available at the time, so my daughter upgraded her phone and I asked the sales lady to use the other upgrade for my son's phone and asked her about the Edge program for my husband.  She stated we only had one upgrade available not 2.  I asked her several times and she insisted there was only one upgrade available and we would have to do the Edge program to get my son his new phone along with my husbands and we could use the 1 upgrade for my daughter.  She told us how wonderful the Edge program was and how we wouldn't have to pay everything up front and in the long run be cheaper.  So we decided to go with the Edge program for my husband and son's phone.....BIG MISTAKE!  Our phone bill jumped to $300 a month, (a car payment!!) and come to find out, after calling Verizon about my high bill 2 months later, they informed me that I did have the 2nd upgrade available even though the sales lady insisted we didn't have it.  I was furious and called verizon customer support to see if they would do the upgrade on my son's phone instead of the Edge since she told me wrong.   I was on hold for an hour total (I timed it!) on one day and was transferred to many different people just to be told that I should have known that I had the 2nd upgrade and it wasn't their fault.  I called again 2 more time that week waiting on hold for hours and asking for managers just to be told again that sorry.....I should have known that the 2nd upgrade was available and they wouldn't let me out of his Edge program.  I told them that I was taking their employee's word for it that she should KNOW whether I had the upgrade available at that time, I do not work for Verizon!!!!  Also when we signed up for the Edge program, I didn't get to see any Edge agreement other than what was on her IPad and I didn't have a chance to read all of it to totally understand all the costs involved.  So to top it all off, my son dropped his phone and now it will not work.  And stupid me had cancelled the insurance to lower my huge bill so once again I called Verizon just to be told, sorry, no insurance no luck.  I still owe $400 on a phone that now doesn't work, and even though I still have an upgrade available, I can't transfer it to his phone because he is on the Edge program.  But I was told that I could buy a phone for him at FULL price!  Geez, that really made me feel so great!  I have been with Verizon before Verizon was Verizon, over 20 years now and this is how they treat their customers???  I am beside myself and now stuck with this huge bill for NOTHING!  Thank you Verizon for your SUCKY customer service and sham that you have going on.  Hope your happy to screw your loyal customers!  Sincerely, disgusted and sick long time loyal customer, mjen4

    msalyard,
    I apologize for the delayed response. I have sent you a private message to further assist you.  You can click on my name (Comcastcares) and click on "Private Message Me”. 
    At the top of each Forum page you will see a small envelope.  This is the icon for Private Messages, referred to as ‘PM’s’.   A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
    The envelope icon will have a number next to it if you have any new messages waiting.  
    To open a PM, double click on the envelope. If you click on the envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
     

  • Loyal customer leaving Verizon Wireless

    I have been using Verizon since I got my first cell phone - not even sure what that was... Well over 10 years ago.  I stuck with Verizon as their customer service was outstanding!
    In the past month I have called twice about my bill.  The first call they told me they would remove my overage charge as I had made a mistake with regard to dates. They said a supervisor would call me back if there was an issue.  No one ever called me back, and the charge wasn't removed.  So I called back, as I didn't want to pay until resolved.  I spoke with a representative who took off a much smaller amount & said that he would have a supervisor call me back to discuss the rest.  No one ever called.
    Today I paid the bill - I may not agree with it, but I do have a choice - to look for a new provider.
    Verizon - you lost a truly loyal customer.  And with more & more options these days, you will continue to lose more with the deterioration of your customer service.
    Note - I would have reached out directly to Verizon, but since I tried that twice to no avail, and since they don't make it easy to submit issues via email or phone, I'm posting it here...

    You read right. However the process is also in state consumer laws. I would have to research it on McKinneys
    the process is any disputes regarding overcharges, bogus charges and charges in dispute will be handled as a collection if verizon sends it to Financial Security it is in collections.
    Over 34 years ago I disputed my invoice with Cellular One. it was not a large dispute but they kept billing me after my dispute of the amount, they did not say why it was owed or for what just a dollar amount. Eventually I get a in house collection letter stating to pay up or dispute it. The other option was call them up to discuss the situation.
    Since my dispute was already sent I need not send it again, I called and this very nice lady and I went through the account and my dispute and she was aware of the certified letter and she said I was correct. Take invoice, subtract payments and credits and it actually was they owed me money. Funny the creditor always thinks they are right.
    If you read the back of your credit card agreement it also tells you how to dispute your charges and your bank does the same thing. Verizon is not above the consumer laws.
    Even though its for debt collection, the certified letter dispute holds up in small claims court and in arbitration hearings. However the difference is verizon states your invoice must be paid while its disputed. This is not enforceable since it conflicts with Federal and State Consumer Laws.

  • I am a customer Verizon customer of over ten years...I am notgettingany assistance from the customer service department. Since September I am being charged for a Samsung phone that I returned based on the process that verizon has set.return the defective

    turn my phone to send Verizon wireless and those instead of the stuff found. I'm not in charge $600 for the for the phone. I'll talk to multiple customer service reps and nothing has really been done about anything other then we'll keep looking or so for stretching it out. since September I've been dealing with thison a month-to-month basis they cut my services they reinstate me and tell me that they're going to knock off the reconnection charge as I have four lines. Unfortunately my main reason for this phone is my work emails which I need to do because I do work and to contact my mother who is 85 years old and I'm the sole caregiver. I don't know what else to do. I have spoken to a supervisor  by the name of William or Will oats in that he said he was going to look into it and was going to help me out. Never heard from him again- just original email to quiet me down. I've been sending him emails just about every day trying to make sure that I get my message across. Seems like Verizon Wireless really doesn't care about the long-term customers. Looking forward to hearing from someone that can help me with my plight.process is faulty for returns. You don't accept them in the stores because as one customer service rep stated you can't get your own employees to send the devices back. Now the responsibilities is on the customer the paying customer the one that keeps you alive. And it's not fair that I there's no way I can prove that I put it in the mailbox. So what are my next stepswhat is it that I need to do to clear up this charge of $600. It's about economy as $600 to me at this very point it's a lot of money. I've been your customer for 10 years I've got four lines I've given will my mothers telephone number home number..number but now she's got to sit by the phone to make sure that she picks up all the calls. And nobody can hear what I have to sayand nobody has been able throughout all these months and check your notes check your notes to see how many times I've called how many time you cut my services how many times you reinstated me and how many times that I spent an hour and a half to two hours on the phone going through this process. I think the stress level is to know thqt I did exactly what you asked...I am now paying the price for your faulty process I'm all I'm asking is review my account tell me what I did wrong I follow your procedure so I don't understand....to top it off...my wife hasa per diem job...and she too is affected by loosing out on work leads...
    as you can see, the cel is no longer a commodity. It's a way of life.
    PLease se call me at -----just remembered....I don't have a service line.

    I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
    In August 2014, my son went to Target to get a new cell phone and was told his Unlimited Data would still be on his plan (he shared a line on his grandfathers account). Well it turned out that Target messed it up and my son immediately called Verizon to get it taken care of but they were not able to do anything about the lost unlimited data but the customer service rep did try to find the best offer for him. In the mean time Verizon was suppose to send him a new cell phone, they never sent it and he was without a phone so he took his business to another cell provider. Verizon DID charge him for the new service that they had spoke about. So when the new bill (Sept) came, the service he never used was on the bill and when we called to inquire about it we spoke to a Judy and told us we would be receiving a credit of the amount that was paid. Well, we got the next months bill (Oct) and still no credit, so called them again and spoke to a Nadine ** . She looked into the account and saw the amount that was paid and said she would submit it again for a credit and she would get back to me in 2 days, no call back.
    The next bill (Nov) came and no credit again, call again but didn't get the girls name and she put me on hold to look over the previous conversations. She said she sees in the records about the credit and said it takes a while to get it thru the supervisor authorization and she would put it in as a "rush priority". On Dec. 5th my dad's cell was turned off, so I call yet again to Verizon, and explain the whole story to them again. This girl explained to me that the request was not put in correctly and that she would submit it right this time, they even turned the cell back on for him.
    So here we are today, Dec. 30, 2014, I get the bill...NO CREDIT, call up and get a gentleman in billing, explain this whole thing again and he transferred me over to customer service where I spoke to a Jordan and yet again told him the story. By this time I was fuming, 3 almost 4 months of calling for this credit and he looks into the account and tells me there is nothing that states there is a credit so all the other customer service reps see it but now it is gone. He said he can only issue me a $25 credit to the bill, not even close to what the bill was that I paid. At this point I wanted to speak to a Supervisor and even that was a problem.
    He did call me back after my phone died. He put me on hold again to speak to a supervisor himself and said that he can only offer me $100 credit for all my troubles for the past few months. I took the $100 credit because Jordan said if I spoke to the supervisor, the $100 credit might not be an offer anymore so it was either take it or leave it. Now where I stand, they get away with NOT giving the credit due to customers. I am done with Verizon.
    today being March 12, 2015, he FINALLY got the said $100 credit...but because of their delay, he service was shut off and I refuse to pay the reconnection fee due to their neglect of a customer of over ten years. My father's service will NO longer be with a place that has NO VALUE in customer service....Verizon robs their customers anyway they can.

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