Discovered 1st problem with z1 barely a week old

the volume is already weak enough so i always put it to max volume.
but then when i receive incoming calls sometimes the volume is max sometimes it is weak. i do know know if this is a hardware problem or a loose wire.
it is 4 days old. do replace it or what?
this is very important because i need to hear if someone is calling me or not!

Here will provide the necessary assistance.
www.sonymobile.com/global-en/support/conta-us/

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