DISCOVERER Plus connectivity issus

Encountering a connection issue when using DISCOVERER Plus. When attempting to refresh (using the refresh icon) after five-ten minutes of being idle, the message "Failed to connect to database" is received. Users then have to reconnect to DISCOVERER via the connection screen. I don't have any knowledge about disvocer. The platform is windows.
Your help will be appreciated. Thanks.

Hi,
The first think you will want to check is the timout preference for Discoverer Plus.
It is located in <oracle_home/discoverer/util/pref.txt
Once you change it, you will need to run applpreferences.sh or applypfreferences.bat (for Windows) and the next sessions will pick up the change.
Discoverer Viewer timeout is in the web.xml file.. see the Discoverer Configuration Guide on OTN
http://www.oracle.com/technology/documentation/discoverer.html
Hope that helps.
Regards,
Steve

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