Discovery issues with airport extreme and issues with airport utility

I lost about 3 hours with connection issues while trying to add a second airport express. The airport Utility couldn't find any of the units anymore. After aging a couple of years and checking lots of forums (many suffered the same problems) I found this link
http://support.apple.com/kb/HT1406#
Which seemed to help me reset the units and find them again. Though I can't be certain if it was just luck, the airport utility and detection and resetting of the express and extreme seemed solved.
I would add that this is an area that should be looked at by apple. It is not the first time that I have problems with the airport utility or the extreme.

Check the cabling to the Base Station - make sure the modem is plugged into the Base Station's ethernet WAN port (ie the port labelled with the "circle of dots" icon).
With the modem cabled to the Base Station - pull power to both for five minutes or so. Then plug the modem into power and wait a minute. Then plug the Base Station into power and wait a minute. Then try internet access again.
If that still doesn't work:
- on the Mac which can successfully connect to the internet when cabled directly to the modem, tell us what settings are found in System Preferences->Network->Show ethernet built in->PPPoE tab, and under the TCP/IP tab.
- from either a PC or the Mac connected to the Base Station, run the Airport Admin Utility, select the name of your base station, click Configure, click on the Internet tab. Tell us what settings are found under that tab.

Similar Messages

I have a new Airport Extreme and an old airport express. I am getting an amber light on the new Extreme and a green light on the Express. I have internet no problem but the status light is blinking amber

I have a new Airport Extreme and and old airport express. I am getting an amber status light on the Extreme and a green light on the Express. The Extreme is blinking amber all the time.
I have internet and everything seems to be working.
I have reset and pulled the power cord on both the extreme and the internet block
How do I make it Green?

If things seem to be working OK, but the amber light is flashing......the AirPort Extreme has a message for you. To see what that might be......
Open Macintosh HD > Applications > Utilities > AirPort Utility
Click on the AirPort Extreme icon
Click on the amber dot in the small window
It might be a message that a firmware update is available for your AirPort Extreme.

I have a airport time capsule, an older airport extreme, and an airport express. I want to hard wire my Mac Mini to the network. What is the best arrangement of the devices? which ones should be hard wired to optimize extending the network?

I have a airport time capsule, an older airport extreme, and an older airport express. I want to hard wire my Mac Mini to the network. What is the best arrangement of the devices? which ones should be hard wired to optimize extending the network?

I am using TM Unifi with an ASUS RT-N18U Wi-Fi router. I would like to know could I use Apple AirPort Time Capsule to extend (repeater, booster) my Wi-Fi to a part of the house where the Wi-Fi signal is poor
Yes,, if you plan to connect the AirPort Time Capsule to the ASUS router using an Ethernet cable connection that will remain fixed and permanently installed at all times.
No, if you were planning to have the AirPort Time Capsule connect wirelessly and extend the Asus WiFi signal, since it would not be compatible with another manufacturer's router for that purpose.
Another way of saying the same thing here would be that if you want to extend the network wirelessly, it will take two Apple routers to do so

Setup a wired network between Time Capsule, Airport Extreme and Express

I currently have a Time Capsule, Airport Extreme N and an Airport Express N. They are currently connected wirelessly via the "extend network" mode. So I do have wireless connection throughout my home but I notice that it is slow especially compared to gigabit Ethernet. I now like to do the same but then connect the three devices over Ethernet as I have on each floor also Ethernet connections available that are connected via a wired switch.
How can I configure the three devices in such a way that they use the gigabit Ethernet wired connections as their "backbone" and then give wireless access to each floor as if it is one wireless network, and where I can connect other wired gigabit devices via the time capsule and airport extreme Ethernet ports?
I have one Internet connection that comes via Ethernet from my cable modem. This is now connected to my time capsule who creates the internal network and assigns internal IP addresses.
Can anybody advise how to configure each device? And to which ethernet port I should Airport Extreme?
Thanks
Alexander

Welcome to the discussion area, Alexander!
+How can I configure the three devices in such a way that they use the gigabit Ethernet wired connections as their "backbone" and then give wireless access to each floor as if it is one wireless network, and where I can connect other wired gigabit devices via the time capsule and airport extreme Ethernet ports?+
You will be setting up what is known as a "roaming" network using the etherent backbone for your network. This will produce the best possible bandwidth on your network for both ethernet and wireless connections.
_On the Time Capsule_
Open AirPort Utility - Click Manual Setup
Click the Wireless tab below the row of icons
Remove the check mark next to "Allow this network to be extended" (This is only checked if you are extending your network using wireless only and you will be using ethernet to connect your devices, not wireless).
Update to save changes and the Time Capsule configuration is complete.
_On the AirPort Extreme_
Connect an ethernet cable from one of the LAN <-> ports on the Time Capsule to your ethernet switch. Then connect another ethernet connection from the switch to the WAN (circle icon) port on the AirPort Extreme.
Open AirPort Utility - Click Manual Setup
Click the Wireless tab below the row of icons
Wireless Mode = Create a wireless network (Not extend as you might think. Extend is only used if the Time Capsule and AirPort Express are connecting using wireless only)
Wireless Network Name = Exact same name as your AirPort Extreme wireless network
Radio Mode = Same setting as your AirPort Extreme
Channel = Automatic
Wireless Security = Exact same setting as your AirPort Extreme wireless network
Wireless Password = Same password as your AirPort Extreme wireless
Confirm Password
Click the Internet icon
Connect Using = Ethernet
Connection Sharing = Off (Bridge Mode)
Update to save changes and configuration is complete
_On the AirPort Express_
You can connect an ethernet cable from the switch..or..from one of the LAN <-> ports on either the Time Capsule or AirPort Extreme, whichever is easier.
Set it up exactly the same as the AirPort Extreme above and update to save changes.
Power off the Time Capsule, AirPort Extreme and AirPort Express for a few moments. Then power up the Time Capsule first and let it run a moment, then power up the AirPort Extreme and then the AirPort Express.
If you have a laptop running Leopard or Snow Leopard, you can move your computer around and check to see which device it is connecting to for wireless. Hold down the option key while you click on the fan shaped AirPort icon at the top of the screen and look for the BSSID. That is the AirPort ID of the device to which you are connected at the time.
To get the AirPort ID of each of your Apple routers, open AirPort Utility and click on a device on the left. On the right, you'll see the AirPort ID for that device.
For ethernet connections, you can plug into an available port on the switch, the Time Capsule, or the AirPort Extreme.
You should be all set. Please post back on your progress.

Issue with Airport Extreme and 100mbps connection

Hi,
I have just upgraded my connection to 100mbps. Using a ARRIS TM 502G cable modem and the Airport Extreme I am able to get the 100mbps connection via either ethernet or wifi on my main MacBook Pro. However, the Mac Mini in the loungeroom (10 metres away from the Airport Extreme) is only getting speeds of around 25mbps.
Does anyone know why this might be or what I can do to resolve it?
Thanks,
Matt

The Mini was connecting at 20 - 25mbps via wifi.
The Macbook Pro was connecting at 80 - 90mbps via wifi (when in same room as Airport Extreme) and getting anywhere from 80 to 140mbps via a wired connection.
I've moved the Airport Extreme so it has the best "line of sight" to the Mini, and also disconnected a cordless phone I had in the room which was interfering with the signal.
After these changes I'm able to get speeds of 30 - 45mbps on the mini and similar speeds on my macbook if I move it next to the mini. It looks as though that's the best I'm going to be able to get without hard wiring the mini - which is disappointing ... unless of course you clever people have any other ideas?

Airport extreme quit working with mac,dell etc.digital cable the issue? or?

Hi! I had luck here before, so I'm hoping I can find luck again! I'm with my folks, who run a Dell Desktop with WIndows XP Home Edition with cable modem, my Airport Extreme running wireless with my Macbook (listed) and an older than old dell notebook with a wireless card. It has been running fine for the last year.
Now, the new problem: My parents upgraded their phone to digital- so for the first week or so, every time the phone rang, I lost wireless- I presume from interference. On Monday, I was online, and was abruptly cut off. I was not able to get on again for the rest of the day. As sometimes the cable goes out- I didn't think much of it. Until the next day when I couldn't get back online, and the dell desktop could not get on either. My father called in to TW who walked him through several different solutions- none of which gave me wireless. I'm left with an old dell desktop to work on- (I'm a mac girl- I'm going insane). I need the stuff on my macbook- job applications to be sent, book writing for uploads- and my sanity back. Is it possible my Airport Extreme went? Is it the modem itself? Is it the wireless phone interference? My mac will show it can see the network- but can't connect to the internet- Any help at all will be greatfully accepted!
Thank you!!

What is the make/model of the new modem?
Since it sounds like your parents now have VoIP as their phone service, it might more likely be a bandwidth issue as opposed to a Wi-Fi interference issue that you are seeing. This would make sense since the Dell desktop is not able to connect to the Internet either.
One thing to try is to perform a complete power recycle of all the network components to see if this resolves the issue of connectivity. The simpliest method would be to first power everything off. Then, starting with the modem, power it back on; wait 10 - 15 minutes, and then, power-up the AirPort Extreme Base Station (AEBS); wait 5 - 10 minutes. Finally, power on the computers.

New Airport Extreme and iPhone Issues

I've had the networking day from ****. I previously had a 3rd Gen Time Capsule at our restaurant, connected to a Cisco 26port gigabit POE switch and Comcast digital voice and internet. Over the past few days, employees have reported trouble accessing the the Wifi network. After several restarts and firmware upgrades (including the dreaded "firmware problem" to fine update), nothing worked. I changed channels, back to auto, back to specific channels, back to auto. Made open guest networks. Nothing worked consistently. My iPhone might connect and my friend's might not. Nor his laptop consistently. Our Axis network cameras might take a bit extra time to connect. All quite random and quite frustrating.
So I swap out an older Airport Extreme (4th gen I believe) using the same configuration as the TC (Time Capsule). It works fine, except for the last port not working as expected. No matter, I plug the mac mini into the Cisco switch and off we go. Nevertheless, I'm still told we are suffering random Wifi issues. So I buy a brand new AE (5th gen) today to replace that one. Should work like a charm I thought. Right....
Several hours later, I finally have the new AE working, but only after doing several hard resets/factory restores, the works. For some reason, the mac mini could not successfully update any of the connected AEs - whether connected directly into the same AE, or if the Mini was connected to the switch. Nothing worked. Every time I tried to update the AE, it would hang and force me to unplug and plug it back in. It would also never save setting changes. I finally resorted to a friend's macbook to be able to restore it successfully. And once that worked, the mini was able to update the AE flawlessly. Our Point of Sales (POS) machines connect fine, our cameras connect fine, wifi printer connects, and the mini connects, and everything has internet.
Except my iPhone 5. Of course. It gets a signal fine (full bars). It gets an IP address. But I can't surf the web. Or download email. Or iMessages. Anything. No internet access. I try hard restarts on my iphone. I try assigning IP addresses by MAC address. I try resetting the AE. I try renaming the WiFi name. Nothing. I can make a guest network that works (on a different IP table, btw - 172, not 192.) But other than that, no access. Grrrr.
So I have a "working" AE router where some devices successfully connect (through wifi and ethernet) and some dont' (wifi iPhone). My iPhone connects fine to my home TC. So shouldn't be anything to do with that. But I'm at a loss. I'm going to go back and restore everything and power cycle everything tonight or tomorrow night. I don't know if that will help, but it's worth a try. Lord knows it feels like I've tried everything else.
Anyone have any good ideas of where to start besides voodoo dolls and baseball bats?

I took mine back, because I was having these very same issues. We use contivity too. I was able to connect only to one of three of the servers we manage (in Europe). I couldn't connect to the servers in Asia or here in the USA.
Replaced the Airport Extreme with my trusty old d-link 624, and no issues connecting to any of the three hubs.
Otherwise, I liked the Airport Extreme, and I'll consider buying it again when and if they address this VPN issue. I work at home so its obviously a "deal breaker" for me.

I have an Airport Extreme, 2 laptops with windows 7 and a wireless HP printer. I can connect the laptops to the printer. Any advise?

I have an Airport Extreme, 2 laptops with windows 7 and a wireless HP printer. I am not able to connect the laptops to the printer. Any advise?

The problem is not the router.. the issue is the vpn has put your computer in a different IP range with a different gateway. When you turn off the vpn the computer returns to local lan and can print.
Some vpn software allows you to set gateway to use local net instead of remote gateway or access to other webistes or local lan.
Read up the issue.
http://stevejenkins.com/blog/2010/01/using-the-local-default-gateway-with-a-wind ows-vpn-connection/
Cisco vpn client..
https://supportforums.cisco.com/thread/239113
I did not search much.. just grabbed the first article I could find that explains the issue.
The whole point of the vpn is whilst it is connected your computer is NOT part of the Local Lan .. it is part of the Remote LAN via the vpn tunnel.
It is also a security risk using split tunnelling so often it will not be allowed.
Plug the printer directly into the computer via usb or whatever.. Local connection will work.. not local lan.

How to setup a network with a time capsule, airport extreme and an airport express?

Hello.
First I want to make it clear all my knowledge off wireless networks is going on forums on the internet, before a couple of months ago I didn't realize wireless networking was so intricate so forgive my lack of experience.
I just bought a time capsule (today, 4th generation), I have an airport extreme bought in January 2011 (they just got refreshed so mine is now one generation old) and the same with my airport express (bought in January).
I originally bought the airport extreme and setup a wireless network using the dual band setup. I have no issues with the 5ghz network and most of my devices run on wireless n so I had no issues with them. my only two wireless devices that can not use the 5ghz network is my iPhone 4's which use wireless n but it has to use the 2.4ghz signal. Problem is in my apartment I am bombarded with other peoples 2.4ghz networks so my signal is terrible 10-15 feet from the airport extreme. Near my extreme I am getting signal ranges around 15mb to 20 mb. When Im about 15 minutes away in my bedroom (so one wall in between) my signal plummets to 1-2 mb. sometimes as low as 0.17mb which is not good. I got the airport express to extend my range and placed it in my bedroom. . After setting up the airport express the signal still was terrible. I researched and realized that if the signal strength ***** then the airport express cant boost the signal as much which makes sense in hind sight. I then researched setting up a roaming network or a WDS network. Per research a WDS network was not recommended b/c I was not using a wireless g network. I attempted to create a roaming network and then realized that you can not use an airport express in a roaming network. This has led me to now buy a time capsule.
First, in my setup do I or should I have the time capsule as the primary? I believe its more powerful than the airport extreme but Im not sure if that matters in a network that is distributing wifi from ethernet (thats how I am connected the extreme and the time capsule)
so can I do
cable modem ETHERNET Airport extreme(in the living room where its always been and works great in that immediate area) (3rd generation) ETHERNET Time Capsule(in the bedroom where I usually get poor signal) (4th gen) and then an airport express connecting to the 2.4ghz signal in the bedroom where the time capsule also is EXTENDING the wireless range?
or should it be the time capsule first bc its more powerful?
I tried setting up this setup and everything is green but I don't know if what I am doing is actually working on full cylinders b/c I am confused on some aspects. mainly on the airport extreme which is the primary device I have under the wireless tab selected create a wireless network and on the time capsule it also is on create a wireless network with the network name being exactly the same. Should it be changed to extend a wireless network? and then bridge mode? Should I have different channels for the different devices that are on 2.4ghz?
I am open to hear ANY suggestions, or ideas to improve my setup. PLEASE PLEASE HELP!!!!!!!, lol its been 5 long months of poor internet in my bedroom where my wife has her setup with a roku box and wifi tv (I have those hardwired for now) but mainly for her iPad and iPhone b/c its so bad sometimes she has to turn wifi off and use 3G. I have same issue in my bathroom, sometimes Im getting decent signal and sometimes its so bad I can't open the link on an RSS feed in safari which I have to assume doesn't require that much bandwith?
I have no wireless g devices. The only device I need 2.4ghz for is my iPhone 4's but they both use n also. All my other deivices connect on 5ghz and my 5ghz network is decent, a lot better than the 2.4ghz network atleast.

You wrote so much that I find it hard to address all your concerns. However, here are some thoughts:
1) I'd configure the Time Capsule as the "main" router, connected directly to your cable modem. Configure it to "create a wireless network" and to "Allow this network to be extended". Configure the other devices to "Extend a wireless network".
2) Put any device that's extending the network half way between the main router and the wireless clients. If the signal from the main router is weak at the cllient's location, then the extending device will also receive a weak signal.

I'm having a hard time setting up my external hard from with my AirPort Extreme and Time Machine Backups.

I have been using a Mac Mini with an external hard and Time Machine. I bought an Airport Extreme and have had problem setting up the hard drive using the USB port on the Airport Extreme. I also just recently bought a Mac Book Air and hope to have both computers back up to the external hard drive using Time Machine and Airport Extreme. I have been using the optical drive from the Mac mini to load programs into the Mac Book Air. I think I'm just getting confused in Finder. I am just not seeing the hard drive. I ended up plugging the hard drive back into the Mac Mini and that is work fine again. How do I setting the external hard drive up to the AirPort Extreme and use for both computers? Or at least to start with the Mac mini.

It's critical to understand that Time Machine (TM) stores backups differently between local and network drives. That would mean the TM backup on your locally attached USB hard drive will not be directly useable when it is connected to the AirPort Extreme Base Station (AEBS). There is a way to copy a local version to a network version, but it is not fool-proof. When you do connect this drive and point TM to it, TM will start a brand new backup, leaving your existing backup as is.
If your current backup is critical to you, you may want to consider getting a second USB drive to attach to the Extreme and use your existing one as a backup ... or use TM's multi-backup process to backup to more than one destination drive alternatively.
So, at this point, you may want to make a decision on how you want to go forward to help provide a solution for you.
To directly answer your question, when you go to select a destination for a Time Machine backup, the drive(s) that show up under "Backup Disks" are those that TM already recognizes and has backed up to. Those listed under "Available Disks" are drives (either local or on the network) that TM can back up to.

How to Set Up Time Capsule With Airport Extreme and Airport Express

Just got a new 1TB Time Capsule. I want it to be the main base station for my network. I already have a network set up with an older Airport Extreme base station and an Airport Express to extend it. I am thinking that rather than setting up the Time Capsule to "join" the old network, the best approach is to disconnect the Airport Extreme and Airport Express and reset them. Then set up the Time Capsule as a brand new network and bring the reset Aiport Extreme and Express onto the new network as if my original network never existed.
Is that the right approach or am I complicating it? Can I just join the Time Capsule to the existing network and still make it the main base station for the network?

evelK wrote:
Just got a new 1TB Time Capsule. I want it to be the main base station for my network. I already have a network set up with an older Airport Extreme base station and an Airport Express to extend it. I am thinking that rather than setting up the Time Capsule to "join" the old network, the best approach is to disconnect the Airport Extreme and Airport Express and reset them. Then set up the Time Capsule as a brand new network and bring the reset Aiport Extreme and Express onto the new network as if my original network never existed.
Is that the right approach or am I complicating it? Can I just join the Time Capsule to the existing network and still make it the main base station for the network?
I'd first use AirPort Utility to "Save a Copy As" of your AirPort Extreme settings. Then disconnect it, connect the Time Capsule in its place, and use AirPort Utility's "Import" function to read those settings. (Both of those functions are under AirPort Utility's "File" menu.) You may have to adjust a few settings. Once you have the Time Capsule working as you want, you can reconfigure your AirPort Extreme unit as you wish.

I have a new PC laptop with Windows 7 and Office 2010. I have an Airport Extreme, and installed Bonjour on my laptop. Bonjour "sees" my printer. When I try to print, the printer lights up -- but doesn't print. anyone have an idea? Thanks Gregg

I have a new PC laptop with Windows 7 and Office 2010. I have an Airport Extreme, and installed Bonjour on my laptop. Bonjour "sees" my printer. When I try to print, the printer lights up -- but doesn't print. anyone have an idea? Thanks Gregg

Hi Kelly,
As someone who has to print from my Mac to a networked printer at home all the time, I can certainly understand how frustrating it must be to have that fail to perform as expected. Let's see if we can get you up and running.
I would suggest that you troubleshoot using the steps in this article -
OS X Yosemite: Printing troubleshooting
Start with the section titled Check the network.
Thanks for using Apple Support Communities.
Sincerely,
Brett L

Using an external hard drive with an airport extreme and HP computer

- I recently bought the airport extreme, and also bought a Seagate external hard drive for my music files. I can see the hard drive on the airport utility but cannot access it or find where to access it. I am using an HP computer with windows 7.
Help please!

The AirPort Extreme cannot share out the attached Seagate USB hard drive if it is formatted in NTFS or ExFat. Please check to see that it is formatted in either FAT32 or HFS+ (Apple format).
If it is already formatted in either of the latter two formats, then verify that the AirPort Utility can properly identify the hard drive by using the AirPort Utility for Windows.
Finally please checkout the following Apple Support article for details on accessing this shared drive from a Windows PC.

Using a current Time Capsule with Airport Extreme and Airport Express Older generation

I am looking to achieve a fast local network that allows streaming of music and video. I have bought a Time Capsule to replace the Telstra router (Thomson Router) by linking it using ethernet cable and then set up a network that also uses and older airport extreme and express router (g standard).
It would appear that the local network speed is slow - how can I assess the connection speed in the local network - both wireless and for ethernet? I believe that there is a speed indication on my two older macs running OSX 10.5 but not in OSX 10.6. Is there a tool to assess the local network speed?
The current set up works less well than previously only using the Thomson router, so the initial results are very disappointing. Not even streaming music seems to work and it stutters to halt.
I had expected that the dual band functionality would allow fast local connections where needed. What do I need to change?
Thanks you.
Tom

Hi Bob,
The two old airports (extreme and express) are connected wirelessly to the time capsule base station with the following use:
- round extreme base station supports a printer only - remote WDS indicated in set up
- airport express supports remote speakers - set up does not indicate WDS status
I noticed in another note to provide a second network name to 5GHz network and connect the modern computers, ipad (seems to be able to connect) and apple tv to the 5 GHz network, leaving the other on the separate network. Also the two computers, apart from the laptops are connected via ethernet to use the GB ethernet, but I am not sure whether that speed is achieved or whether a firewire connection between the two would be better. use examples are:
1. Wirelessly I am trying to use three speakers - computer, apple tv and express - to have to listen to the same music in three rooms.
2. Over ethernet, I am using the the powermac as a file server to mac mini, but would like to be bale to access photo libraries (both Iphoto and Aperture) ideally over the network. It works well with starting the powermac in target disk mode but seems slow over what should be a very fast ethernet network.
The connection with the service providers router and time capsule is bridged - seems to be the only way of providing internet access - however, it also seems to allow for shared devices to be visible across the two time capsule and the Thomson network.
Obviously, this will need some more experimentation but any input would be appreciated.
Thank you and regards,
Tom
PS> Timezone wise I am currently living in Australia - must change my profile one day.....

Help With Airport Extreme and External Hard Drive

I just purchased the Airport Extreme and I couldn't have been happier. I have attached my western digital external hard drive, but I have run into a slight problem/dilemma which I'm hoping someone who is apple savvy can help me out.
I live in a house with a couple of other guys and so I put all of my movies and media onto the hard drive so we can stream it throughout the house, but how do I make sure that someone won't accidently delete the files (The copies on the hard drive are the only ones I have)? I have tried to right click "get info" and change the sharing & permissions properties on the folders that I don't want deleted, but it doesn't save the changes or even allow me to select another option other than Read & Write. I formated the hard drive with the disk utility before I connected it to the AirPort so I know that it has nothing to do with the format of the drive. I also tried to create different user accounts for each roomate so that they could view the files (Read Only) but I get an error message explaining that if I continue, the contents of the hard drive will not be accessible. I'm sure its something simple but I'm obviously missing it.
Thanks!

Airport Utility under Disks/File Sharing has guest access rights.

Discovery issues with airport extreme and issues with airport utility

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