Disfunctional DVD Drive (ejects all DVD's)

Hi, there's something wrong with my sister's DVD drive on her mac mini. She bought the computer two years ago and this problem has been going on for two months. Whenever she puts a DVD in the drive it "thinks" for a moment and then ejects it. It doesn't even load it onto the desktop. The strange thing is, when I installed Mac OS 10.4 yesterday I was able to do it from this drive, and for a little while after, DVD's were working on it. A bit later, a DVD became stuck inside and she had to restart. But now, as usual, she has to use an external drive. Anybody got any ideas about this? I appreciate anything. Thanks.

I'm so sorry.
I have the same drive.
Let me put it this way: google Matshita UJ-835F and see what comes up. It isn't good.
Basically, everyone I have encountered with this drive has had problem after problem with it. I've done everything that can be done and it looks like I will be buying an external drive once Christmas shopping is over.
I am more than a little bitter.
If you're still under warranty or have Applecare you should be able to get a replacement.
I don't find it a coincidence that the name of this drive has a certain four letters in it...

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