Disk Quota reporting incorrectly

I have a user with a 500Mb disk quota who is currently only using 54Mb of this space. She is using the Messenger Express client and keeps getting a message saying she is over her quota when she clearly isn't. She has been over quota previously but isn't anymore.
Any ideas?

1. How are you determining quota in use?
I have used the Messenger Express web client - scroll to the bottom of the page and read the bottom line
13 Messages (1 unread) - 54MB (500MB limit) - 536 total messages (no limit)
I have also used the mboxutil -u <username> comand and can see the same information there
diskquota size(K) %use msgquota msgs %use user
512000 54074 10% no quota 536 username
2. How have you set the quota? In LDAP?
Using the iPlanet console in LDAP I have populated the mailquota attribute with the value 524287778
3. Have you run any reconstructs recently?
The only reconstruct command I have used is
reconstruct -o
to find orphaned accounts
4. Does the user have a different quota from the majority of your users?
Yes, most of our users have a 90Mb mailbox disk quota, but there are several other users with a 500Mb quota or greater
5. Exactly what version of Messaging Server do you have?
imsimta version reports
iPlanet Messaging Server 5.2 HotFix 1.16 (built May 14 2003)
libimta.so 5.2 HotFix 1.16 (built 12:32:17, May 14 2003)
SunOS messaging 5.8 Generic_108528-16 sun4u sparc SUNW,Sun-Fire-280R

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http://social.technet.microsoft.com/Forums/en-US/bf5445d5-e796-4cbb-9571-8639b900cfd4/server-2008r2-reports-disk-sizefree-space-incorrectly-in-explorer-and-disk-manager?forum=winserverfiles
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Reported quotas are incorrect

I have an annoying problem to do with quotas.
It would appear some users quotas are being incorrectly reported.
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Hi,
I think You can do like this , Iam not sure but try i think it would fullfill ur requirement.
Copy 3 wage types.
1st wage type is DEDUCTIONWage wage type
2nd wage type is BALANCE wage type
3rd wage type is a TOTAL wage type
In T51P1
Give indicator 10 and give
Deduction wage type to balance wage type
and another indicator
11 giving
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try it But not sure.
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ergwertwrtfre wrote:
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1) We have a requirement to customize the Print Quote report. I searched these forums and found that this report can be defined either as a XML Publisher report or an Oracle Reports report depending on a profile option. Can you please let me know what the name of the profile option is?
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https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=468982.1.
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