Disk Utility - Burning DVD from desktop file created from camcorder

I am unable to burn a DVD from a file on my desktop. When trying to use the upper tray, the disk drive won't remain closed and I am unable to proceed.
When using the lower tray, it begins the burn process, then returns this message:
Unable to burn file. The device failed to respond properly, unable to recover or retry.
The upper tray is a HL-DT-ST RW/DVD GCC-4480B
The lower tray is a Sony DVD RW DRU-530A.

Thanks for answering ALL the questions, too many times I ask as many questions as possible to get as much info as possible and I get a one line response.
4GB file with Disk Utility should be fine.
4x speed should be fine too, but you may want to try 2x, just in case the ATA-33 bus is struggling. The ATA-33 bus is the original bus in the MDD for the optical drives, the hard disks were on an ATA-66 and ATA-100 bus. Unfortunately ATA-33 is very limited in the amount of data it can reliably send in a given time, and 4x DVD burning is the absolute limit.
Sony DVD-R should be fine, many here are wary of Memorex media, I use it for temporary copies of product / games discs, but never for backups.
How is the external DVD burner attached ? FireWire ?
It really should be working, you've already confirmed that both the drives successfully burn CDs, so we know they're recognised and operating. And you've said the 4GB camcorder file is on your desktop, ie. on the internal hard disk, so we know it's not a speed issue with the source file, like if it was on a flash drive - or is it ? Or is it still on the camcorder ? If so get it copied to the internal hard disk.
Can you confirm the ATA-33 bus and Disc Utility support for the drive by using Apple System Profiler, if you select ATA, it should appear on the ATA-3 bus. You'll also have an ATA-4 and ATA-6 bus.
If you click on "ATA-3 bus" you should find an entry "Disc Burning" and it should say "Apple Supported" or similar. If it doesn't then I don't think you can burn with Disk Utility. Generally, above OSX 10.4.6 (or 10.4.5, can't remember exact) all these drives are supported, for burning and booting from. I suspect you're fine as you've said you burn CDs with it fine.
One thing some people do is to buy an ATA-133 PCI card, and run the internal hard disks off that and the ATA-100 on the motherboard. Then use the motherboard ATA-66 slot to drive the optical drives. Don't spend any money yet, we'd have to confirm that the burn speed is the issue. Like said, try burning at 2x or 1x.
Apologies now if my Apple System Profiler instructions are not 100% accurate, my OSX 10.5.5 Mac is unavailable just now so I've based my instructions on OSX 10.3.9 ASP.

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