Disk Utility error -9972 with new external hard disks

My Powerbook 15" (1.67MHz, 1.5 GB RAM, 100GB drive) is partitioned into two volumes:
- OS-X 10.3.9
- OS-X 10.4.3
Each volume has its own Disk Utility:
- Disk Utility 10.4.4 v.145.7 (part of OS-X 10.3.9)
- Disk Utility 10.5.3 v.198.5 (part of OS-X 10.4.3)
In order to make backups I use an external hard disk enclosure:
- Macally PHR-100AC, firewire + USB2
Recently I bought two new 250 GB hard disks and built one of them into the external enclosure (jumper setting to master) and connected it with firewire and formatted the drive as Extended Journaled. After that I made Verify Disk and got bad error messages and could not repair the disk.
Funny thing (reproduceable):
Using Disk Utility in OS-X 10.3.9 and formatting as Extended without Journaled: NO errors
Using Disk Utility in OS-X 10.3.9 and formatting as Extended Journaled: volume bitmap errors
Using Disk Utility in OS-X 10.4.3 and formatting as Extended without Journaled: bad errors
Using Disk Utility in OS-X 10.4.3 and formatting as Extended Journaled: bad errors
Using Disk Utility in OS-X 10.4.3 and formatting as Extended without Journaled and verifying using OS-X 10.3.9: bad errors
Bad error messages:
- incorrect key length
- the underlying task reported failure on exit (-9972)
- stopped repairing ... volume could not be repaired
I tried:
- to build the second new hard disk into the enclosure: same errors
- to install new firmware 4.73 into enclosure (compatible to 10.3.9): same errors
- zeroing out all data: same errors
- to use Techtool Pro 4.0.6 (compatible to 10.4): same errors
- to restart the mac using both partitions: different errors as described above
- to disconnect, shut down, restart the external enclosure: same errors
- to use another firewire cable: same errors
- to format the external disk again and again: same errors
- to find any discussion or knowledge base or faq: nothing
Thanks for any suggestions.
ibond

Your post on -9972 was very helpful. Thank you.
In the meantime I bought another enclosure (Macally PHC-500BC) and installed the same firmware 4.73 and tried to use it.
Surprise, surprise! Everything is ok with no errors. All my hard disks are working perfectly.
I suppose my 100AC is a faulty enclosure and needs replacement.
Thanks for your help.
ibond

Similar Messages

  • How to Properly Utilize Elements 5 with New External Hard Drive?

    Hello,
    I just bought a new external hard drive, and want to use it the most effective way. Should I leave Elements on my internal drive, then open the folder/photo I want to edit from my external drive? Or, I guess the only other option is to copy Elements onto the External drive. Lastly, another option might be to have a copy of Elements on both drives, but I suspect that this would not be a very feasible way, for sure.
    Thanks for any help,
    Les

    My suggestions are:
    1- keep Photoshop elements installed on the internal hard drive as it is now
    If you have photo files cataloged in the Elements Organizer
    2- determine which drive letter you want to assign to this external drive. Use Windows Administrative Tasks to set that drive letter so it remains the same. (some people use a letter further in to the alphabet to make it easier to avoid conflicts)
    3- look at this FAQ which will point you to an Adobe techdoc on moving the photo files to a different hard drive using the PSE 5 Organizer -
    http://www.adobeforums.com/cgi-bin/webx/.3bc254a8
    4- I would keep the Elements Catalog and related files in their default location - which is probably their current location. If you wish that can be changed later.

  • Trouble capturing with new external hard drive

    OK, I finally bought the correct-- at least I think it's the correct--- external hard drive (160 GB lacie). However, when I use "capture now" I get an "allocating disk space" message. This message usually stays up for a very long time with the spinning pin wheel, which results in only a small fraction of my video being captured.... if any at all.
    I'm assuming this has something to do with the addition of the external hard drive... any suggestions?

    Macintosh HD>Applications>Utilities>Disc utility.
    Click the Information Tab if it's not already open.
    Click on the Disc you wish to check (Lacie). this will tell you the FORMAT, is it HFS+? That's the same as Mac OS Extended, the one you want.
    If it's not click the Erase Tab and re-set it.
    This link will give you all the details:
    http://www.kenstone.net/fcphomepage/partitioningtiger.html
    Al

  • Disk utility error when erasing an external hard drive

    Hi,
    Not sure if this is the most appropriate fourm list to post this but I thought I'd give it a try.
    I am running snow leopard on my MBP and am trying to use disk utility to erase and format an ext. HD.  While the disk icon does not show up on the desktop when I connect it to my mac, Disk utility does show the ext. hd in the left column, but no matter what format I try, even just using one partition and selecting zero out all data, I get the following error: "disk erase failed with the error: POSIX reports: The operation couldn't be completed. Cannot allocate memory".
    Is the hd dead?  Are there other options?  I do have disk warrior, version 4.1.1 and it does not regonize the ext. hd.
    Please advise.
    Thanks,

    Thanks for the reply. Yes, I did select the ext hd as the one I wanted to erase (my internal hd is my start up drive). After I selected the ext hd, (there is no volume listed under it so the only thing I can select is the hd itself). that is when I selected erase and then Mac journaled, then named the hd and then after selecting erase, I got the error. Also as a matter of note, if I select firstaid, both the repair and verify permissions are dimmed, so I can't even try to repair the disk. That is when I tried disk warrior hoping that could examine the hd, but since it is not mounted on the d/t, it doesn't show as a drive to check. I don't understand why the ext hd shows up in disk utility, but not the d/t. Also of note is the fact that when I connect that ext had to my Mac with a fw cable, a window opens saying that the drive is not readable and do I want to initialize it or ignore. I choose to initialize and that is when I get the error. Also of note is that I have tried both security options of "don't erase data" and "zero out data" and still get the same error.
    Hope this clarifies things a bit.

  • FCPX and speed problems with new external hard drive

    Hi All,
    I have just bought a new Thunderbolt drive.   I created a very large disk image partition to separate my fcpx files from other iTunes type files - but strangely FCPX is now operating slower than it ever did when I was using 800 firewire.
    Any thoughts on why this might be the case?  I have encryption on the disk image (but it is the minimum amount). 
    Also - FCPX hangs regularly (when I go to Finder it states that the app is not responding) but then after 1 min, is back.   The whole environment is now less stable than when i was simply using  a 800 firewire drive with a disk image.
    All OS and FCPX is up to date.
    Any suggestions/comments appreciated.
    Best,
    R

    Hi Jim,
    Thanks for the tip.  I ran the app (quite a nifty app at that) and my speed tests for the main drive are Read 133 mbps and Write 137 mbps.  Which is not as high as I would expect for a Thunderbolt drive - does this sound right?
    Anyhow, I ran the same test on the Disk Image. And something is definitely wrong.  Read 1.4 mbps and Write 1.5 mbps
    Now I am scratching my head about this hard drive.   It is a single partition - nothing fancy.  Only this large Disk Image that is for media.  Any suggestions greatly appreciated.
    Best,
    R

  • I've been getting the error message "The disk you inserted was not readable by the computer". I can't open system preferences, disk utility, or Time Machine. I'm guessing it has something to do with my external hard drive, although it hasn't been touched.

    I've been getting the error message "The disk you inserted was not readable by the computer". I can't open system preferences, disk utility, or Time Machine. I'm guessing it has something to do with my external hard drive, although it hasn't been touched lately, but I can't figure out how to solve the problem. Any suggestions? Thank you!

    Thanks for your quick response. I had a look at your discussion... I tried it on a Windows machine and I thought that was compatible with ExFAT?
    Therefore I need to attempt to use my external hard drive with a machine that boasts OS X 10.6.5 or above and then it should work?
    Thanks

  • Every time I try to back up my Macbook Pro with an external hard drive using Time Machine, I receive the error of "the disk does not have enough space". I have a 500GB hard drive and only 120GB Macbook. It worked fine before the latest Maverick's

    Every time I try to back up my Macbook Pro with an external hard drive using Time Machine, I receive the error of "the disk does not have enough space". I have a 500GB external hard drive and only 120GB Macbook. It worked fine before the latest Maverick's update. Any help would be greatly appreciated.

    My guess would be it has created an entirely new backup of your drive when you upgraded to Mavericks.
    See Here: http://pondini.org/TM/1.html
    And here: http://pondini.org/TM/9.html
    Peruse the whole site. There is a lot of information there.

  • Upgrade to Yosemite, iPhoto won't open and NTFS-3G could not mount error with new external HD

    Help! 
    I just did a software update to get OS X Yosemite 10.10.2 on my MacBook Pro.
    Now iPhoto won't open and I get this error:
    "Your photo library is either in use by another application or has become unreadable....Shut down and restart your computer, and then open iPhoto again. If the problem persists, try rebuilding your photo library. To do this, quit iPhoto, and then reopen it while keeping the Option and Command keys pressed. You can also try restoring your photo library from a backup."
    So I do this and try to repair the database as suggested and I get another error:
    "iPhoto will open as soon as the iPhoto library is available. Time Machine might be backing it up." 
    But it's not - no external hard drive is connected. 
    I'm terrified I can't get access to my photos (and I admit I haven't backed up with Time Machine for over a year - my mistake that I won't make again). 
    So I bought a brand new external hard drive (seagate for mac and pc, 2TB) so I could save only my photos to the hard drive (because I googled and read you can manually save your photos to disk by dragging and dropping the photo library onto the external hard drive). 
    But I can't even get the hard drive to work....I get this error
    "NTFS-3G could not mount /dev/disk2s1
    at /Volumes/Seagate Backup Plus Drive because the following problem occurred:
    /Library/Filesystems/fusefs.fs/Support/fusefs.kext failed to load - (libkern/kext) link error; check the system/kernel logs for errors or try kextutil(8).
    the MacFUSE file system is not available (71)"
    I google the issue again and it says to uninstall NTFS-3G but I actually think I just deleted it a long ago without uninstalling it properly??  I don't know....
    (a)  how do i fix iphoto
    (b)  how do i get external hard drives to work with this OS (I've read lots of posts and don't really understand the advice)
    (c)  how do i get all my photos onto the hard drive safely so I can import them onto a PC
    Any assistance would be magic for this little lady! 

    (c)  how do i get all my photos onto the hard drive safely so I can import them onto a PC
    First see if you can reformat the EHD to MS-DOS FAT with Disk Utility.  If you can
    open iPhoto and select all of the Events in the Events mode. Use the File ➙ Export ➙ File Export menu option and export to the EHD with these settings:
    Select the destination for the export to be the EHD or a folder on the EHD.  This process will create a folder for each Event in your library with the same name as the Event and contain the original image files.  The EHD will be useable by a PC and the photos will be available also.

  • Something has gone wrong with my external hard drive after my macbook battery went off.. now i cannot paste or create new folder. Does anyone know how to fix this?

    something has gone wrong with my external hard drive after my macbook battery went off.. now i cannot paste or create new folder. Does anyone know how to fix this?

    Bus powered external drive?
    Backups?
    Does Disk Utility can see and repair the drive or not?
    Also try here in future:  MacBook Pro

  • Using Disk Utility Restore function to clone external hard drives

    Hi all,
    I have a WD 3Tb My Book external hard drive which I want to use as a replacement for an older WD 1Tb My Book external hard drive. I would like to use Disk Utility's built-in Restore function to clone my old external hard drive onto my new external hard drive. Unfortunately, Disk Utility will not allow me to drag the new drive to the "Destination" box; I can drag the old drive to the "Source" box just fine. Why is this? Am I doing something wrong?
    It might be important to note that my old external drive is formated to FAT32, whereas the new drive came pre-formatted to NTFS. Do I need to reformat the new drive to FAT32 before dragging the disk to the "Destination" box? In other words, do the source and destination drives need to be the same format in order to use Disk Utility's Restore function?
    Thanks very much in advance.

    Are these drives being used on Windows machines? If so then you will need to create a new partition from the Partition Scheme dropdown menu after which you can set the scheme to MBR. If the drives are being used only on the Mac then you have to prep the new drive as follows:
    Drive Preparation
    1. Open Disk Utility in your Utilities folder.
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs) then click on the OK button. Click on the Partition button and wait until the process has completed.
    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
    6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
    After you copy your files from the old drive to the new one you want to repartition and reformat the old drive in the same way as outlined immediately above.

  • HT201250 I use Time Machine to back up my entire computer with my external hard drive. I am getting a brand new iMac this month and was wondering what is the process of using this back up to restore my new computer exactly how my old computer was?

    I use Time Machine to back up my entire computer with my external hard drive. I am getting a brand new iMac this month and was wondering what is the process of using this back up to restore my new computer exactly how my old computer was? I want to make sure I will still have various important files on my new computer, like my songs in iTunes, my photos in iPhoto, etc, etc. Thanks so much in advance!

    Welcome to the Apple Support Communities
    When you turn on the new iMac for the first time, Setup Assistant will ask you to restore a backup, so connect the external disk and follow steps to restore all your files to your new iMac. Your new Mac will have the same settings and programs as your old computer.
    In other cases, I would recommend to restore the whole backup without using Migration Assistant or Setup Assistant, but a Late 2012 iMac uses a special OS X build, so the OS X version that you're using on your old Mac won't work on the new one. For more information, see > http://pondini.org/OSX/Home.html

  • HT1391 I had all of my music on an external hard drive that failed. I have iTunes Match so all of my music was synced with the "cloud". How do I now download and save all of my music back down on a new external hard drive?

    I had all of my music on an external hard drive that crashed. I have iTunes Match so all of my music was synced in the cloud. How do I now re-load my music back down onto a new external hard drive?

    Hey Rbe58!
    I believe this question can be answered by the information in the following article:
    iTunes 11 for Windows: Access all your music anytime, anywhere with iTunes Match
    http://support.apple.com/kb/ph12492
    Play or download songs from iCloud
    You can play songs directly from iCloud, or you can download songs so you can play them when you’re not connected to the Internet.
    If a song is available in iCloud, it has a Download button next to it.
    To play the song, double-click it.
    To download the song, click the Download button.
    After you download a song to a computer, it remains in the computer’s iTunes library, even if you turn off iTunes Match.
    To only display downloaded songs in your iTunes library, choose View > Hide Music in the Cloud. This also hides any previous iTunes Store purchases you haven’t downloaded.
    For information about downloading and playing songs on an iOS device, see the documentation for the device.
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • In disk utility, it shows that my external hard drive is somehow unmounted and I can't access it in finder or repair it in Disk Utility. How can I get this working without losing my important data?

    In disk utility, it shows that my external hard drive is somehow unmounted and I can't access it in finder or repair it in Disk Utility. How can I get this working without losing my important data?
    Thank you!

    When you erased the disk did you select Mac OS Extended Journaled as the format option?

  • I use an external hard drive as a Time Machine back up, but I want to use another external hard drive to save movies, photos on it, but it won't give me the option to save anything on the new external hard drive. Nothing is wrong with the external hard.

    I use an external hard drive as a Time Machine back up, but I want to use another external hard drive to save movies, photos on it, but it won't give me the option to save anything on the new external hard drive. Nothing is wrong with the external hard. 

    Hi Clarkett99,
    To use an external hard drive for your iTunes library, see the steps in this article -
    iTunes: Back up your iTunes library by copying to an external hard drive
    http://support.apple.com/kb/HT1751
    iPhoto can be used in a similar way, follow the steps in this previous discussion -
    how do I save photos and their albums...: Apple Support Communities
    https://discussions.apple.com/thread/3744259
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • My external drive is full, how do I piggyback it with a new external hard drive?

    My old external hard drive is full. How do I piggyback it with a new external hard drive? I am thinking of getting. 2tb western digital my studio for Mac.

    Your iMac has four USB ports. If the new drive is also USB, just plug it into one of the unused ports.
    Your machine also has a Firewire 800 port. If it is unused, you can connect a new external firewire drive to it.
    Note - if you plan on using the new drive for booting (backup or emergency), such as by partitioning it and cloning your internal drive to one of the partitions on it, strongly suggest you go with a firewire drive.
    In either case, firewire or USB, it's best to get a drive which has its own power supply.

Maybe you are looking for

  • IPad 2 Wifi iOS 5.1.1 Stuck on Apple Logo

    Hello Everybody, My iPad 2 Wifi with iOS 5.1.1 is stuck on the Apple logo.  I didn't do anthing to it and this is the first problem I've had since I bought it during the iPad 2 launch.  I've tried a few things and they didn't work. I wonder if Apple

  • Unstable airport card connection

    Perhaps I have a buffering problem, if I knew what buffering is. My 9.2 iMac with Airport card was set up as the base station for the household iBook and was itself hard-wired to my DSL modem (Qwest ActionTec). Everything worked fine for months. Rece

  • Creating transport request

    Hello guys I am trying to change something (name of object) in our DEV server....its prompting to enter me transport request name....I joined recently.Do I create one new request?What the general format? or do we get one from our client manager...? I

  • Financial Accounting and requirements for Spain

    What kind of legal requirements are existing for start using SAP FI in Spain? Can we make the take over from the actual system to SAP during the year? Are there any special regulations for the number assignment? Please give me some advice about the l

  • Consignment PO - Info record not found

    Hi Experts, I have an urgent issue to resolve. A consignment PO was created on 30.01.2004. Still there are open items for that PO(as on date). Info records were removed from PO line items (automatically, the reason not known to anybody from business)