Disk utility, software update, garage band, security, etc. will not open.
I tried to update my itunes about 2 weeks ago. it started downloading, maybe it did all the way, i dont know. because everything stopped working. i can use safari/firefox, office programs and some others but when i try opening disk utility, software update, security (and other programs) they will not open. they come up in the bar at the bottom of the screen for a second then vanish with no warning or error (and no program actually opens).
at first i just deleted itunes completely thinking that was it but now I cant even download that again, as I cant use disk utility to open in.
also, i cant backup my files, i have no way. if i run the reinstall disk will it delete all my files or is there a way to only modify files?
thanks in advance for any advise!
Hi, and a warm welcome to the forums!
Qyuick, do thus 1st...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, *you must select your language first.)*
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then boot off the HD and...
About Disk Utility's Repair Disk Permissions feature...
http://docs.info.apple.com/article.html?artnum=25751
Reboot needed if many Permissions are fixed, and possibly reapply latest Combo Update also.
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Identifier: com.skype.skype
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Anonymous UUID: 1264965B-B33B-77BB-8607-DE1E1B33C739
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VM Regions Near 0xbf7ffffc:
__LINKEDIT 00000000a8506000-00000000a864d000 [ 1308K] r--/r-- SM=COW /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
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489 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
490 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
491 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
492 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
493 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
494 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
495 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
496 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
497 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
498 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
499 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
500 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
501 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
502 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
503 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
504 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
505 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
506 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
507 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
508 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
509 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
510 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
511 libobjc.A.dylib 0x93f6f16a connect_class(objc_class*) + 82
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x082f9703 ebx: 0x00002800 ecx: 0xa106f9e8 edx: 0x00000003
edi: 0x082f9700 esi: 0x082f9700 ebp: 0xbf800058 esp: 0xbf7ffff0
ss: 0x00000023 efl: 0x00010287 eip: 0x9a3dd631 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xbf7ffffc
Logical CPU: 0
Error Code: 0x00000006
Trap Number: 14
Binary Images:
0x1000 - 0xa07fff +com.skype.skype (6.15 - 6.15.60.330) <D1FFDA7C-6115-30E4-9FC1-63956F7B4B1E> /Applications/Skype.app/Contents/MacOS/Skype
0x8fe14000 - 0x8fe46417 dyld (239.4) <2E655535-479B-3E48-ADD3-6278819CA38A> /usr/lib/dyld
0x900f4000 - 0x90206ffc libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib
0x90231000 - 0x902cdfff com.apple.QD (3.50 - 298) <F73FD4D4-17A4-37D6-AC06-7CA5A8BA1212> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x90354000 - 0x90358ffc com.apple.IOSurface (91 - 91) <DECEEB72-3C7E-3C21-9237-E5AD293F8B09> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x90412000 - 0x905befff com.apple.QuartzCore (1.8 - 332.3) <00167BF7-E3C4-3AA7-8DA0-466BD4175350> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x905bf000 - 0x905c3ff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib
0x905c4000 - 0x905c4fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <DDAC0B59-F886-3AB1-98E8-C71FFF161CD4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x9060c000 - 0x9061aff3 com.apple.opengl (9.6.0 - 9.6.0) <63941A8D-AACC-3C71-BE8C-4DAA913A1439> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9061b000 - 0x90670ff7 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <0F1C111F-1E64-33BB-A69F-14643B3037D5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x906a2000 - 0x906d0ff3 com.apple.DebugSymbols (106 - 106) <FC70F4C9-B2A6-352F-9563-6C085E9DDDB8> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x9089c000 - 0x90911ff1 com.apple.ApplicationServices.ATS (360 - 363.3) <FD423680-01A1-357A-89A7-33910A87DE65> /System/Library/Frameworks/ApplicationServices.framework/Versions/Any updates? I have the same issue!
-
I interrupted a software update and my macbook pro will not boot. I have tried to reboot using the startup disc, I have tried to verify the disc, and repair the disc. It tells me I need to erase and reformat the hard drive then reinstall the operating system. I do not have a back up of all my applications, my garageband music and other things. I also do not have time capsule set up on this machine, but I do have a 2 TB time capsule.
Is there anyway to back up this corrupted drive so I can restore my applications later?There's an old saying. If you don't have a backup disc, then there must be nothing important to backup. That's just lesson #1. Lesson #2 is to never interrupt a software update. Not a good thing.
OK, I'm sure you know this. It just upsets me to read your story, knowing you have a lot of important stuff on your hard drive, and didn't use time machine.
You're pretty much in a bad place. My only hope for you is to boot to your Installation Disc, then using disk utility see if you can save the internal hard drive (by fixing what can be fixed). You might be able to see your user folder and some of your apps. I wouldn't even consider copying the library, because who knows what's been corrupted in there.
Good luck. -
Just installed security update 2014-002, now Itunes will not open, I have rebooted twice with no effect, I don't know what else to do to get my itunes back. Need help please
Believe I've firxed my problem, at least, ITunes is now working again. I followed the information provided from a couple of posts on this thread, (1) re restarting with command-s held down; did it twice, made no differerence; (2) manually re-installed the Security update; no difference; each time restarting, no effect; (3) shutdown the computer; I did for 35 minutes, upon restart, ITunes is back to normal, seems to be working fine. Turning the computer off must clear the cache?
-
I updated Firefox and now it will not open at all. The hourglass shows that it's working but then nothing. I went to add/remove and removed mozilla and reinstalled it and still the same thing. It worked fine before I updated. Now I can't even remove the program at all. Why is this happening?
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
Updated CC2014 the other day, will not open, crashes everytime. I have OS X 10.9.4 - 3.4 ghz intel cor i7, 16 GB 1333 HHz DDR3, in vain talked on to adobe tech, with no help from Adobe.
This morning, I made a new "customer" and downloaded the "trial version" of CC2014 photoshop. This resulted a working CC2014. I hope Adobe can fix my "real" account which does not work at this time.
Anyone else tried this?
KenI don't think everyone with a Mac is having basic problems with Photoshop 2014.1.
What exact versions do you have in each case? Is your updated version 2014.1, while the "new customer" version is 2014.0? Choose Help - System Info to see.
Sounds like, given your specific system, you may want to try a full clean and reinstall, or maybe a downgrade to 2014.0 until 2014.1.1 or 2014.2 comes out. I think the older versions are available through the Creative Cloud application.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
-Noel -
After I updated to yosemite my iMovie will not open. I have found the folders in the applications folder for both versions 9 and 10 but neither one opens when I double click on the icon. How do I remedy this?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
after installing updated firefox,my speed dial will not open when I close the current tab which it did before I upgraded. How do I fix this problem? Thank You, Mike Chidester
is it up to date
Speed Dial :: Add-ons for Firefox
"Works with:
Mobile 0.7 - 1.0.*
SeaMonkey 2.0 - 2.5a1
Firefox 2.0 - 8.0a1"
https://addons.mozilla.org/firefox/addon/speed-dial/#detail-relnotes -
After a hard-drive crash, Pages application was brought over from the old hard drive, and upgraded to snow leopard. However, Pages would not launch. I do not have the disks and the computer was given to me by my son with iWork 08 installed, so I do not have the ability to re-install using Purchases. I re-installed the update 3.0.3, which I already had, but thought it worth a try. That enabled Pages to launch, but it will not open a new or old document. I can see in preview the document, but it will not open. Any suggestions besides repurchasing Pages. I've just put out a lot of money for a new hard drive and retrieval of apps and docs from the old hard drive and would like not to have to put more money in it.
Thanks for any suggestions.You can not simply drag over Pages, particularly if it was perhaps damaged in a crash.
As it was only Pages '08 it may be time to upgrade to Pages '09 from the App Store. It is not that expensive and will allow you to install it on any Mac sharing the same Apple I.D. and protect you from a repeat of this problem.
There are free alternatives to Pages if you are hard strapped, it depends on what you are using Pages for, it is not the only option by far.
Peter -
After updating my imac my mail will not open how do i reinstall it?
after updating my imac to 10.6.8 my mac mail will not open as it cannot be opened on this version of OS X. How do i reinstall it?
Hey,
Try Software Update
J -
Updated pages 5.2.2 will not open files
Pages updated itself to V5.2.2. Now it will not open a file I created an hour before the update in V 5.2.
The message says I need to update to a newer version of Pages.
But it is the latest. HELPYou should have 2 versions of Pages on your Mac.
Pages 5 in your Applications folder.
Pages '09/'08 in your Applications/iWork folder.
You were alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5/5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
Pages 5.1 sometimes can not open its own files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has not only managed to confuse all its users, but also itself.
Note: Apple has removed over 110 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c6fa05b6297cd00f8eb9&mforum=iworktipsntrick
If you can archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store.
Peter -
I've just updated firefox and now it will not open at all. Please help!
I use gmail and a couple of days ago I started having trouble accessing it and in fact any google related site. Apparently my version of firefox was not supported so I updated to the current version this morning but then found that firefox would not open at all. There are no error messages. I have tried restoring my settings to those of yesterday but although my system says I have returned to the old version 3.5.15 it still will not open. I can now only access the internet by using an ancient version of Microsoft Internet Explorer - which is also not supported by gmail. Although I'm limping on I could really do with some help!!
Perhaps give one of the following documents a try:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues -
File, edit, view, history, etc. will NOT open on menu bar how to fix
The file, edit, view, history, bookmarks, tools, help options on the menu bar will not open. This started to happen, intermittently, in the last few hours . . . and, now, seems permanent. I suspect an update. There are, also, other options which will not open. I cannot use my address book on webmail because of this and am in dire need of a solution.
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem. -
Since updating a day ago, Firefox will not open on full screen on Windows 7
Accessing from taskbar on Windows 7 shows its open but will not open on full screen. And its also affected my Quicken program, doing the same thing. I uninstalled and reinstalled, still same problems. Did the updates affect my computer? And adobe was updated at the same time. I spent two hours w/ Quicken support, problem still exists. The only change that was made to the computer was the Mozilla update.
Right-click on the shortcut used to open Firefox and select Properties. If you get a Windows Jump list when you right click, right-click on the Firefox entry in the jump list and select properties.
In the Shortcut tab of the properties dialog box, set the Run option to Maximized, then click OK to save the settings.
You can do this for any program.
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