Disk volume mounts displaying generic icon

I've been having a regular problem with a Drobo disk system, which becomes inaccessible periodically.
When I remount the device using
diskutil mount Drobo
... the volume reappears, but instead of the usual icon:
I get the generic icon:
Why is this, and is it fixable without physically disconnecting the Drobo's USB cable, and reconnecting?

Hello Stacie-P8
First welcome to the discussions area.
There are a few things to try before erasing the HD. That would be my last step.
I would try trashing the keyboard preferences. Open the HD go into the system folder, then to the library, then to preference panes. There you will find the prefs for the keyboard. Drag to trash and then see if that helps. The computer will generate new prefs.
Next I would try to borrow a keyboard and see if the problem occurs. It could be a short in the keyboard or a broken wire if it isn't an optical keyboard.
My feeling is that it is related to the keyboard and not the HD.....Jim

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