Display driver problem - Premiere Elements will not start

Premiere Elements 10 will not run on my computer unless I downgrade to an old display driver. I would do this but it causes other problems.
I am using the most recent driver from NVidia (but a pretty old display card). I get this message: "We have detected an incompatible display driver... driver details: NVidia Geforce GTS 250/pCIe/SSE2 3.0.0"
On Windows 7
Can anybody help with this?

Have you manually gone to the nVidia web site and downloaded the latest driver?
http://www.nvidia.com/Download/index.aspx?lang=en-us
This fixes about 95% of these types of issues.
Also, you definitely do have a BadDriver.txt file on your computer. And you may need to delete it to clear this error.

Similar Messages

My premiere elements will not started

I have Premiere Elements 11, reg. on 13-05-2013 number [S/N Removed]
The program is after a computer crash new installd. 't will to be de blue/purper startscreens and hold there.
Here stopt the program and via taakbeheer i can away from the program.
Wat think you is the problem??
And how i can start Premiere Elements 11.
Now i go to windows moviemaker for emergegy .
[Image altered to obscure the S/N of the product]
Message was edited by: Bill Hunt

One common cause of PrE hanging on launch is the video driver. While not the only possible cause, I would check this out first.
What OS and version are you running?
What video card do you have, both make and model?
What is the date and version of your installed video driver?
If you go to the mfgr's. Web site, say nVidia, or AMD/ATI, is that the latest version of the driver?
If not, download and install the latest, reboot and test.
Good luck,
Hunt

Photoshop and premiere elements will not start

If there has been an answer, I apologize for asking, I'm haven't gotten any answers from adobe chat and have reached frustration!
I have photoshop and premier elements 9 on windows 7. They worked fine for about a year then both recently stopped working, they didn't open. So I uninstalled and reinstalled from the disk and they worked.
A few days later, the same story. They stopped opening. I've only installed the programs on this one computer.
I could reinstall again and see if that works, but I think there is a 2 computer license which I might have reached since I couldn't deactivate before reinstalling because I couldn't access the program. It also seems silly to reinstall every time I need to use it.
All ideas appreciated!
Anne

Bypass the Unwelcome Screen by creating Desktop shortcuts for the Organizer and the Editor, and restarting your computer.
The Editor's executable is:
"C:\Program Files (x86)\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe"
The Organizer's executable is:
"C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsOrganizer.exe"
The Unwelcome Screen leaves a zombie process running which prevents the actual program from launching again.
Ken

Getting the message Adobe Premiere Elements could not start after silent install

I am getting the following message after running a silent command line installtion. The coomand line I am using is
setup.exe" /S /UL1033 /V"/qn COUNTRY=244 SERIALNUMBER="xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" the x64 on Windows 7 64-bit.
After manually running the set-up.exe installer located in the ElementsSTIInstaller folder, Premiere elements launchs.
What is the cause of the error after running a silent installion?
JmFrx

Hi jam62m,
Please follow the steps mentioned in kb article : http://helpx.adobe.com/premiere-elements/kb/silent-install-instructions-premiere-elements- 4.html
and command to install Premiere elements silently is : start/wait OEM.exe /UL%LangCode% /V“SERIALNUMBER=%Adobe volume license serial number%”
Example : C:\ Adobe Premiere Elements 10/Adobe Premiere Elements 10 - 64 Bit> start/wait OEM.exe /UL1033 /V"SERIALNUMBER=1111-1111-1111-1111-1111-1111"
Regards,
Jatin Dembla

Incompatible display driver. Premiere Elements 11

Today when trying to open a project a message came up saying that an incompatible display driver had been detected: Intel(R) HD Graphic Family 3.0.0 Build 8.15.10.2559. I've checked and the driver is up to date however the project will not now open. My computer is an Asus lap top running Windows 7 64 bit, Intel core i7 with 6GB RAM. Graphics GEFORCE GT 635M 2GB
The programme was working fine yesterday although it was taking almost an hour for the project to open up. It is a big project with nearly 800 HD clips but had been opening up reasonably quickly until a few days ago. Any help would be much appreciated. I had this problem once before about three years ago with Elements 9 on my PC and had to uninstall a bad driver file but can't remember how I did that.
Thanks

BriRonS
Let us target the BadDrivers.txt file deletion first. There is probably more to this than that, but this needs to be ruled in or out.
You should be seeing the following if your Premiere Elements 11 is running on Windows 64 bit
If you are not, your computer is probably set with Show Hidden Files, Folders, and Drives disabled in Folder Options.
Click on the Start button. In the Search field above the Start button, type in Folders Options. You should then see the text
for Folder Options at the top of the left column of the page. Click on Folder Options text to open to the Folder Option dialog.
In the Folder Options dialog, click on the View Tab, and scroll down the list under View Tab until you reach the Show Hidden
Files, Folders, and Drives option which you enable.
What are the pixel dimensions of the jpgs in your project?
Any chances for any Windows Updates that could have modified your video cards/graphics cards?
More later.
Thanks for the follow up.
ATR

Premiere Elements will not run - HELP

This is infuriating as I had the same problem with PE 8. I have installed the trial version of PE10 and when I run the application I get the "Welcome to" screen but when I click on either start new project or open project in seems to go through lots of start up loads, then - nothing. The last thing it does is say "loading Importerquicktime.prm" then it dies leaving the "welcome to" screen. What is wrong please. I had loads of issues with PE 8. It is not looking good for this latest version.

Buy and install a 2nd internal hard drive for all of your video files and projects... 7200rpm and not a "green" drive
Or, use an eSata external hard drive... again, 7200rpm
My 3 hard drives are configured as...
1 - 320Gig Boot for Win7 64bit Pro and all program installs
2 - 320Gig data for Win7 swap file and video project files
When I create a project on #2 drive, the various work files follow,
so my boot drive is not used for the media cache folder and files
3 - 1Terabyte data for all video files... input & output files (*)
(*) for 4 drives, drive 3 all source files & drive 4 all output files
Search Microsoft to find out how to redirect your Windows swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
http://forums.adobe.com/thread/784220?tstart=0
Trying to use only ONE Hard Drive for Video Editing
You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions
Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work
You as a person cannot do both at the same time with the same hand
A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing
You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything
I find that the three drives I use work very well for me, for editing AVCHD video... some people use a 4th drive, so video INPUT files are on drive three and all OUTPUT files are on drive four... I only bought a mid-tower case instead of a full tower case (my bad... but had to fit in the space available on my office desk!) so I use the three drives that will fit
Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND external hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for SD (Standard Definition) video editing
Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433 use USB externals for editing
A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used the eSata Dock below... for reference only, YMMV and all the usual disclaimers
http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t

Why does Premiere Elements 8 not start correctly?

I have a problem with Premiere Elements 8, using PC, Windows 8.1. Starting the program I can start a new project and save it. After this the menue appears but the working area is grey. There is no option to use any point of the menue beside starting a new project but this doesn´t help. New start of the pc did not chance anything. I uninstalled the program and installed it again. The problem is still there. In the past I used the program without any problem. Mc Afee is new installed, this is the only chance beside updates of Windows, they are automatically installed. Can anybody help me?

maria
If you have not already, please consider...just in case message, you need not reply
Before you make any decisions on the fate of Premiere Elements 8, please evaluate it as the 8.0.1 Update which can be obtained from Adobe using the following link
Adobe - Premiere Elements : For Windows : Adobe Premiere Elements 8.0.1 update
For reasons unknown to users, Adobe does not place a "8.0.1" in the description of the program once the 8.0.1 update is installed.
I guess we get our OK immediately after installation with a update installed successfully message. And that is that.
Two possible signs
1. If the automatic Background Rendering in preferences was enabled before 8.0.1, it is disabled after 8.0.1.
2. There is one file in the program files on the hard drive that, as I recall, may be new or renamed.
For me, that update (plus shutting off the AutoAnalzyer feature in Elements Organizer) made the difference between usable versus
unusable version 8 program.
Best wishes
ATR

Incompatible display driver in Premiere Elements 9

I purchased a new computer six months ago, a Toshiba Satellite C660-1LD, and installed Premiere Elements 9 on it almost immediately. However, for six months, I have been unable to work out how to even start a new project, and only now do I have the time to seek help.
Whenever I click 'new project' I get a pop-up telling me that the display driver on my laptop is incompatible with PE9, and I should update it. I have done so several times, through both the Toshiba website and the Intel one. I have Intel HD Graphics (Core i3), version 8.15.10.2189, and I am running Windows 7 Home Premium.
No matter what update I make to the display driver, it makes no difference to PE9, which continues to display the same error message.
Thanks for any help in fixing this problem.

Welcome to the forum.
What is the date of your Intel video driver?
Does Toshiba have a newer one?
This FAQ Entry explains a bit more about the video driver, and the BadDrivers.TXT file.
Good luck,
Hunt

Display Driver in Premiere Elements 9

I have a Hp computer with a purchased version of elements 9. use to work just fine but now when I open up a project I get a warning that says "we have detected an incompatible display driver. to get a better and faster playback performance, please update your display drive. Display driver details: NVIDIA Corporation- GeForce 8200M G/PCI/SSE2/3DNOW!3.0.0" I have tried downloading new display drivers but nothing has helped. I have a lot of projects that I need to get done so if anyone has an idea on how to fix this problem please let me know.Thanks.

1st, do NOT trust Windows Update to be correct about drivers, go directly to the ATI site
2nd, some laptops have dual video, which causes problems
Dual laptop video
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328

Adobe Premiere Elements 10 not starting up.

When ever I start up Premiere it opens up with a message that says:
Premiere Elements 10.0 has encountered an error
[..\..\Src\EMS\WSEMUtil.cpp-715]

xpcm
Thanks for the reply. We may have our answer in your Premiere Elements 10 running on a computer that uses a NVIDIA GeForce card. There is a known issue relating
to Premiere Elements 10/NVIDIA GeForce with the solution being roll back of the driver version to about May 2013. But, I have not seen it reported before in association
with the particular error message
[..\..\Src\EMS\WSEMUtil.cpp-715]
But because of the history on this matter in
the Announcement at the top of this forum
and
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
we do need to rule this factor in or out.
Go to the following site for older version NVIDIA GeForce and plug in your information to download and install the May 2013 driver version
http://www.nvidia.com/Download/Find.aspx?lang=en-us
It is the Driver GeForce 320.18 Driver........320.18.......May 23, 2013 that you want.
Are you working with SD or HD projects?
Please review and consider and then let us know the outcome. The references cited with give you a
comprehensive view of the Premiere Elements 10/NVIDIA situation.
Thank you.
ATR

Adobe Premiere Elements could not start. Please uninstall and reinstall.

Worked with support quite a bit over the past few months. I am getting the subject named error after selecting the Country after my silent install.
I was provided application.overide XMLS and using the setup.exe to install the application. It installs successfully, but does not launch.
This is on Windows XP. Not sure what else to do. We have been attempting to get this to install silently since September.
Setup.exe /S /v/qn. - is what i am running. If you reply please don't tell me to use OEM.exe, we have confirmed with Adobe Support that this does not work in my situation.

newbie9999
The answers are in the details and they are lacking in the information needed to solve this issue.
What version of Premiere Elements are you using and on what computer operating system is it running?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
Are you running the program as Run As Administrator or from a User Account with Administrative Privileges?
And, as John T. Smith has asked, is your video card driver up to date according to the web site of the manufacturer of the video card?
All basic Q&A background essentials.
Uninstall, reinstall is often suggested as part of the no start issue. You could have a bad install. Factors need to be ruled in and out. No guarantees. I would suggest the following scheme for this uninstall, reinstall...I am assuming that you have never gotten into the Premiere Elements workspace with the current (first?) install.
1. Control Panel, usual uninstall
2. Run the ccleaner (regular and registry)
3. Reinstall (with antivirus and firewalls disabled in Action Center).
What do your computer resources look like? I saw no description of them?
Let us start with the above and then plan the troubleshooting strategy based on your answers.
Thank you.
ATR

Premiere Elements will not open

I have been using Premiere Elements 11 for some time. It has been working fine. Recently, it won't open. There is a message which says to uninstall and reinstall he product. I have done that. No help. The message says to contact Adobe support and mention Error:1 Can you help?

Pekin Grey
Here is an Premiere Elements 12 Error 1 story with a happy ending. Please check it out and see if any of it works for you with your Premiere Elements 11 problem. At this point, I do not think that product licensing has anything to do with your issue, but time will tell.
http://forums.adobe.com/message/6124261#6124261
In the above link the user sought alternative installation files and that worked to resolve the issue as described in the link.
If you were to follow that approach, you could download Premiere Elements 11 tryout files from the following link and then insert your purchased Premiere Elements 11 serial number in it.
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
The above web site offers the tryouts of some earlier versions but does not sell them.
For this to work for you, you must read very carefully the Note: Very Important Instructions at that web site. Otherwise you will be greeted by Access Denied.
Please consider and then let us know the outcome.
Thank you.
ATR
Add On...I forgot to ask. Are you working from installation files purchased from Adobe or from a purchased installation disc that came with boxed packaging of the product? If the former, you could always get another download of the product at "My Orders" or "My Products" at Adobe.

Premier Elements will not start (needs latest graphic drivers) and HP says I have the latest drivers

AMD says I don't have the latest, but I need to download the latest from HP - and HP says I have the latest.
Is my only option to return the Premier and Photoshop Elements 12?
Is there an alternate mode that allows Premier Elements to work with somewhat older drivers with some degradation in rendering speed?
Is Premier Elements only intended for the latest computers? My laptop is 1.5 years old.
Thanks

selrahcllah
Thanks for the update. Sorry for the delayed response...got detoured.
What is your situation with regard to working in the Premiere Elements 12 workspace Expert, Quick, Expert Guided, or Quick Guided? Are the displays and editing opportunities all functioning at this time?
As for the Elements Organizer thumbnail display of your video....how did you import that file into the Elements Organizer..
a. did you import the video via the Editor workspace and then let the video be automatically placed in the Elements Organizer
or
b. did you import the video in the Elements Organizer via the Elements Organizer's File Menu/Get Photos and Videos from...
What are the video and audio compressions and file extension for this video with the blank Elements Organizer thumbnail?
The first thing to try is deleting the video from Elements Organizer. Then importing the video into a Premiere Elements 12 Expert project to get it into the Elements Organizer by the automatic route.
Do not forget to right click the Elements Organizer thumbnail and select Update Thumbnail when you see the thumbnail blank (no trace of the first frame of the video).
I am trying these non-chip routes right now to get them rule in or out. We could add creating a new catalog and deleting the Elements Organizer setting file, but let us see how you do on the rest in this post.
From what you wrote, it sounded like Adobe Help took you a long way and got Premiere Elements 12 working, for everything but the Elements Organizer thumbnail playback. Give them another chance when it comes to the chips on this. Ask for a supervisor if necessary.
Based on your expected reply to the questions and suggestions above, I think it practical to pursue the above rather than switch to another program at this time.
What do you think?
We will be watching for your progress.
Thanks.
ATR

Unable to validate my serial number for purchased version of premiere elements will not connect to internet even though my connection is ok

i have purchased an official copy of premier elements 13. i have my serial number etc but when i go validate my sign in throgh my internet connection nothing happens. its a nightmare !! I cannot even find out how to generate a rerquest code for offline valiodation. clicking on "generate response code " does nothing. I have jjust spent £79 on this product. will someone please help. ther is nothing wrong with my internet connection.

Hi, A.T.R
Thank you so much for your common sense reply. I contacted Adobe via their online chat help facility. One of their tech guys resolved the issue by re-setting the Hosts file. Now I have seen this in the forums and it basically involves making a back-up copy of the Hosts file deleting certain entries and applying again.. Thankfully this worked for me. But I would urge Adobe to look into this matter as there are many novices I am sure will be extremely frustrated at what should be a straight forward approach when validating their software. Most people would know there internet was working ok and most people would be able to disable anti-virus software etc, but to continue getting a failure to validate a serial number online would in my opinion beggar belief !! for most technically minded folks out there. Most annoying.
When anyone purchases legacy software from Adobe, no one wants this kind of problem. The software is not cheap.
My purchase was Adobe Premiere Elements 13 and it is a great piece of software for video editing. I can however recommend it. It is very good for both novice and professionals
Thank you.

Premiere elements does not start

i use Adobe Photoshop Elements and Adobe Premiere Elements.
Premiere wil not start up any more.
plese help
juul18

Juul18 have you removed and reinstalled the software? If so did you receive any installation errors? Please see Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html for information on how to locate and interpret your installation log files. You are welcome to post any specific errors you locate to this discussion.

Display driver problem - Premiere Elements will not start

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