Display goes black randomly

I purchased the notebook barely 16 days ago, and after a few days I noticed that the display goes black for a second or two randomly i.e it doesn't happen while holding the notebook in any certain way or something. The dislay goes black anywhere while playing games, music, videos or simply anytime. Also now there's some flickering in the lower part of the display. It happens with no approx time gap. I asked HP's Chat Support to help me out of this, they tried to uninstall and have a clean install of display drivers, that didnt work.Then they said they'll assign the nearest Physical service centre for an onsite visit and that some one will contact me, but waiting since almost 4-5 days this didnt happen. For the past two days I regularly ask HP's Support team about the promised visit but they keep on saying that today you'll recieve a call positively. The problem has escalated to such an extent that it interferes with my studies, work and daily use. This all has cost me alot of time and money and it's all due to your faulty product and carelessness. I would like you to help me in this regard, asap, if it is at all possible for you !! Edit : Before you ask, everything's updated to it's latest version. and I don't have an external Monitor.

Satellite L655D-S5066 Specifications
Satellite L655D-S5066 Downloads
Assuming you're still running Windows 7 64bit, download this file to your desktop and double click to install it
AMD Chipset & Display Driver Package
Please let us know if this helps. Good luck.
Mike

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Problem: iBook G4 display goes black randomly. help?

Hi,
I have an iBook G4 that purchased in 2004.
Recently, seemingly randomly, the screen will go black from time to time.
The keyboard is still active, and I can hear any music that I had been listening to still playing, etc. So, the computer is still operating, but the display is black.
If I close it, the the little sleep "eye" that usually pulses when it is sleeping does not light up at all.
I have to open it, shut the computer down by holding down the power button, and then turn it on again. The display comes on like it should.
I have found no pattern for when the screen will go black.
I saw on a google search that many people have had this problem.
My questions:
1) Has Apple acknowledged this as a defect and offered to fix it?
2) Anyone know what might be happening?
2) I'm likely getting a new Apple laptop soon, and if I my screen completely goes, will I still be able to hook up my old computer to my new one and transfer my files, music, etc to my new computer?
Thanks!!!! peace.
Message was edited by: LolaLoo

Lola,
if I were to get a McBook ... then I shoudl be fine transferring data from my old machine to my new?
Yes the lack of FireWire in the new MacBooks won't allow a Target mode transfer but the two computers can still be networked together as noted on the site I posted.
The different operating systems (my old OS 10.3.9 to the new Snow Leopard) won
't be a problem for transferring data? Is that right?
The difference in OSs won't be a problem for the transfer but there could be compatibility issues for documents in Word for instance or Excel. Those exist anyway a fact I've found particularly irritating.
When or where you buy the MacBook you can ask them about such matters and make that a condition of you buying the new MacBook. I'm sure they'll be glad to implement the transfer. All my clients have had that done here in Chicago.
If you find you don't need that iBook after you purchase your new MacBook you can email me to have it donated. I have many parts here for repairs as evidenced in this video:
http://www.vimeo.com/150591
Here's the URL to the TV station site:
http://abclocal.go.com/wls/story?section=local&id=5097319
Good luck and let us know how you like your new MacBook and how it goes.
Richard
Message was edited by: spudnuty

Cinema display goes black upon resolution change in Windows XP

Greetings
Earlier today, I updated my ATI X1600 Radeon to the latest Windows Catalyst drivers and to the Catalyst Control Center from ATI. Even since, whenever a Windows application (games, in this case) tries to change the resolution on my external Apple Cinema Display (designated as the main monitor in the ATI Catalyst Control Center, with the MacBook Pro display disabled), the display goes black, and the monitor power lamp starts to flash.
If I unplug the external Cinema Display from my MacBook Pro, my MacBook Pro display activates, and displays whatever it is I was trying to launch, so the problems is somehow related to the Cinema Display, even if the new drivers are causing it.
This happens regardless of my Catalyst Control Center settings, such as scaling the lower resolution to fit the screen, or keeping it the original size, with black borders around. The problem does not occur when I launch games using 1600 x 1024, the Cinema Display's native resolution.
Any ideas what might be causing it, and how to resolve it?

Update on my situation: when I tried to change the resolution manually in Windows, I encountered the same problem. Now, whenever I connect the Cinema Display to my MacBook Pro, the same thing occurs: the screen goes black, and the power lamp starts flashing, even though I've changed back to 1600 x 1024.

Screen goes black randomly

Hi everyone.
I have a very strange issue on 2 different PCs.
From time to time the screen goes completly black, and I have to wait about 2-3 seconds for it to restore the picture.
Both have NVIDIA video card, one PC has GF8900GT the second GF7200.
Both PCs running GNOME
In both PCs the screen is connected via DVI port.
One PC has Arch installed for about 4 months the second has a 3 days old installation.
I also have a laptop with Arch (about 4 months) but I didn't expirience any issues there.
I'm not sure what the problem is, but it really annoys me.
I'll be very gratefull if someone points me in the right direction.
Thanks in advance.

Hello dhruid,
Thanks for the question. After reviewing your post, it sounds like the screen goes black randomly. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
OS X: What is Safe Boot, Safe Mode? - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario

MacBook Pro retina display goes black while outputting video through HDMI to external monitor??

I frequently connect my MacBook Pro to my 42inch Panasonic TV to watch movies/videos. I use VLC media player for all my playback. The problem I'm running into is that when I put VLC media player into fullscreen mode on my external display, my retina display goes black (I can still see the finder bar at the top and when I mouse down the dock appears but the rest of the display shows all black. If I click on Safari it will open but I can't see it on my MacBook display unless I take the external display out of fullscreen mode.
I would still like to be able to do things on my MacBook while video is playing. I've played around with the display settings but they're pretty limited and I can't figure out how to get it to work the way I'd like. I've seen people having up to 3 or 4 displays hooked up, I'm just trying to hookup one. I would consider this a severe limitation of OS X if I'm not able to separately manage the displays. Hopefully there is a setting or something I'm just not seeing. Thanks.

Yeah, fullscreen mode still doesn't play nice with multiple monitors. The common workaround is to stretch the window out to the edges of the screen instead of using actual fullscreen mode.

Have most recent macbook pro connected to thunderbolt via thunderbolt cable. Occasionally when I close my laptop the thunderbolt display goes black and does not come back on---even in response to keyboard. Help

Have most recent macbook pro connected to thunderbolt via thunderbolt cable. Occasionally when I close my laptop the thunderbolt display goes black and does not come back on---even in response to keyboard. Help

Hello QuinnDev,
Thank you for posting in the Apple Support Communities. It sounds like you are trying to use your MacBook Pro with a Thunderbolt Display in closed clamshell mode (MacBook Pro closed), but sometimes the display doesn't stay on. I found an article that talks about closed clamshell mode. You would have to fulfill the following requirements to use your display this way:
Requirements for closed display mode:
Power adapter
External keyboard, mouse, or trackpad
External display
You can find all the steps and the full article here:
Mac notebooks: How to use your computer in closed clamshell (display closed) mode with an external display
http://support.apple.com/kb/HT3131
I hope this helps!
All the best,
Sheila M.

After watching a youtube video in fullscreen on my Macbook pro, the display goes black and my laptop get stuck...

After watching a youtube video in fullscreen on my Macbook pro, the display goes black and my laptop get stuck...
And I need to reboot everything from the power button...
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Hello DarlinDodson,
I'd recommend taking a look through the following article that can help get your MacBook working with your TV again.
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
Cheers,
Allen

Run iPhoto slideshow on 2nd display without 1st display going black?

Hi there,
I can't seem to find a clear answer on this one. I have just connected a 2nd display to my mac mini via the thunderbolt connection. When I put iPhoto 11 onto the 2nd display desktop and run a slideshow it plays on the 2nd screen but my 1st screen goes black, which isnt ideal as I want to be able to carry on working on my 1st screen.
Is iPhoto 11 able to run a slideshow on a 2nd display without 1st display going black? If not, is there a way around this by using other software?
I have the 2nd display set up in extended mode not mirror.
I am running OSX 10.9.2.
Many thanks,
Andy.

Is iPhoto 11 able to run a slideshow on a 2nd display without 1st display going black?
No.
There may well be, but it's not possible with Aperture either.
Alternatives to iPhoto's slideshow include:
iMovie is on every Mac sold.
Others, in order of price:
PhotoPresenter $29
PhotoToMovie $49.95
PulpMotion $129
FotoMagico $29 (Home version) ($149 Pro version, which includes PhotoPresenter)
Final Cut Pro X $299
It's difficult to compare these apps. They have differences in capability - some are driven off templates. some aren't. Some have a wider variety of transitions. Others will have excellent audio controls. It's worth checking them out to see what meets your needs. However, there is no doubt that Final Cut Pro X is the most capable app of them all. You get what you pay for.

Macbook Pro late 2008 goes black randomly

I purchased a macbook pro late 2008 model on December 30, 2008. Since recently, its screen goes black randomly when the built-in 9400m graphics chip is switched on. During the black screen process, the keyboard still keeps shining. I might wake it up by pressing CtrlShiftEject, but quite often I have to shut it down by holding the power button and restart. I have never encountered the problem when it is working with the 9600M chip, or when it is running window xp.
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Desperately, I brought my laptop to the local apple store, and there I was unable to reproduce the black of death, and I left my computer there for check, after 3 days, they just called me, saying there was nothing wrong with it. But when I take it home, turn it on, only to find that the problem still remains the same.
Could it be the problem with a defected graphic chip? Or is it a problem with the firmware or the OS?
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i am having the same problem!!! My description is pretty much exactly the same as the orgional posters. now mine have been less frequent, but i recently just expierenced two in a row in about a 3 minute time span. now, mine have never done it at boot up. i dont believe i had this problem with 10.5, and i definitly dont have this problem in windows. now, i have in MOST cases, been able to recover from it by, simply closing the screen for a moment, then reopening it. but i really would like this issue to be resolved. Thanks!

Macbook Pro 15" 2010 display goes black when opening PPT

My Macbook Pro 15" 2010 main and secondary display goes black when opening some PPT documents when connected to an external monitor. Has anyone else experienced this issue and if so, what was the solution?
What I have:
2010 Macbook Pro with Snow Leopard (all latest updates)
Office 2011 - with all latest updates
Acer 24" monitor (all attached monitors go black)
Thanks for the help in advance and let me know if I can provide any additional information.

My Macbook Pro 15" 2010 main and secondary display goes black when opening some PPT documents when connected to an external monitor. Has anyone else experienced this issue and if so, what was the solution?
What I have:
2010 Macbook Pro with Snow Leopard (all latest updates)
Office 2011 - with all latest updates
Acer 24" monitor (all attached monitors go black)
Thanks for the help in advance and let me know if I can provide any additional information.

Apple TV stops streaming via AirPlay when iPhone 6 Display goes black

Hi,
when my iPhone gets locked and the Display goes black (standby) after 2 Minutes, my AirPlay stream to my Apple TV 3. Gen stops playing. Only when i set the standby/lock time time to never instead of 2 Minutes (and the screen is on all the time) the Stream wont stop.
Sometimes the stream does not stop, wenn my iPhone Screen goes black.
This also happens with an iPad Mini or using an Lightning to HDMI Adapter instead the Apple TV.
I have no idea why.
Please help.
Best regards
Sebastian

On a sidenote, I also have an ipad and normally homesharing with the ipad works fine, but after having an apple tv incident, I have to restart the mac for homesharing to work with the ipad

Display goes black when in a call

I have noticed an annoying feature with my Nokia N8: The display goes black when in a call (holding the phone to my ear). When the call is finished I have a difficulty to close the call. Is this a Nokia special feature for saving battery that can be turned off or is it an error?
Solved!
Go to Solution.

Hey Is1987Is! Sorry you are having this problem.
It is normal behaviour for your screen to go black when held near your ear.
Is your screen just not coming back on once you finish your call or take it away from your ear?
Incase it is a bit more of a serious case of your phone having a black screen after hanging up a call. You can try this troubleshoot.
To make sure your proximity sensor is not over sensitive causing your phone to have a black screen, during incoming and outgoing calls aswell as alarms.
First thing is try to verify sunlight/IR oversensitivity with a typical desk lamp.
This could be done by making a phone call (or setting alarm) and putting the phone under the desk lamp when the phone is ringing (or alarm activated).
If phone is oversensitive to IR, display should go blank caused by IR radiation from desk lamp.
If this is the case you should take your phone to your Local Nokia Care Point, and they will be able to fix it for you!
I hope this helps, let me know if your phone goes black screen during an incoming calls when you test it under the lamp!
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

21.5 iMac display goes black

brand new out of the box iMac purchased late 09... ran fine until i did the updates ... now the system acts like it goes to sleep but wont wake up. display goes black. restarts are iffy at best. i was able to get the system back up by unplugging for an hour and then restart. it did go down again. Hardware problem? or video driver issue? oh yeah ... display will flicker sometimes and seems dim also. any help appreciated.

Hi rjonsson;
I suggest you take it back to Apple and ask them to fix it. You really should not have to mess with fixing a brand new machine. Beside if this turns into a repeating problem you have started the documentation trail.
Allan

MBP Bad Display? Goes black randomly.

I am having an issue with my Macbook Pro display which I have seen many variants of surfing the intertubes here. The screen goes black more or less at random. I am hoping to avoid having it serviced as my black tie service plan expired last november (bought this at Best Buy.) When the screen is black the computer is still running.
This has been happening intermittently for a while now, and in the past week has rendered my MBP effectively unusable.
Before making any suggestions, please read this list of commonly suggested ideas I've tried which did not solve the issue:
The power saver/display sleep is set to 1 hour, it is not coming on.
The screen saver is set to “never”.
I ran a software update a couple days ago.
Shutting the lid and waking the machine back up doesn’t matter.
F2 (increase screen brightness) doesn’t matter.
Dimming the screen (holding F1 for about 10 seconds) before increasing screen brightness also has no effect.
My external display WORKS, I can shut my lid and use my computer normally with external display, keyboard, and mouse. I believe this rules out the display board issue: http://support.apple.com/kb/TS2377
Holding a LED flashlight up to the screen does not seem to matter. I’ll try again in a darker setting (it’s very bright right now) to rule it out definitively but I don’t think the backlight is affected (you can see a slight glow in the dark.)
I already reset the PRAM.
I already reset the SMC.
I already reset the PMU.
I already attempted the MBP pro video update http://support.apple.com/kb/TS4088 which said it is not supported on my system (I was pretty sure it wasn't applicable but worth a shot.)
I don't *THINK* it's the inverter cable as wiggling the display lid does not APPEAR to affect it, which leads me to believe the cable is still flexing without a problem.
Doesn't seem like the display is bad as it comes sometimes on and the backlight still works, but I don't know. Since the MBP is no longer under warranty, I am not necessarily opposed to getting under the hood and replacing something as long as I know what to replace. The inverter cable looks easy (ish) but I don't know if that's the answer.
Have I effectively ruled out everything other than the display? Any insight?

Hello, I dont know if might be of help to you. The 17" early MBP had a problem with the onboard Graphics Processor overheating. A fix for this is to have the GPU remounted ( I think the tech term is "reballed") there are a number of companies who can do this for you, you will need to search for a local one to you. I dont know if this was a problem with the 15" version.
Hope this helps
David

Mac mini 2011 display going black

I just got my new core i7 + SSD 2011 Mac mini. I noticed during initialization of Lion and during a reinstall of Lion that my screen would flash to black for a second or two. A few days after installing Lion I still get this random flash a black a few times throughout my sessions. It usually only does it 2 or three times withing 10 minutes of turning on the the computer, then it seems to be fine. One time it flashed a few times and then the display went all distorted and pixelated. To fix it I ended up having to disconnect my 24" Cinema display and reconnect it. This whole display issue is really annoying.
I found this so I hope Apple is working to fix this issue:
https://discussions.apple.com/message/15843631#15843631

Shutdown the Mini, turn off the display, disconnect and reconnect all of your power and display connections ensuring that they are fully seated and snug.
It could also just be that the display going to sleep and then rewaking.
1. Go to: System Preference / Energy Saver and check to see if your Display Sleep slider didn't maybe get set to under 3 minutes.
2. Go to: System Preferences / Exposé & Spaces / Exposé and see if there isn't a Hot Corner set to "Put Display to Sleep" that you pointer might be going to.

Display goes black randomly

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