Display goes black when in a call

I have noticed an annoying feature with my Nokia N8: The display goes black when in a call (holding the phone to my ear). When the call is finished I have a difficulty to close the call. Is this a Nokia special feature for saving battery that can be turned off or is it an error?
Solved!
Go to Solution.

Hey Is1987Is! Sorry you are having this problem.
It is normal behaviour for your screen to go black when held near your ear.
Is your screen just not coming back on once you finish your call or take it away from your ear?
Incase it is a bit more of a serious case of your phone having a black screen after hanging up a call. You can try this troubleshoot.
To make sure your proximity sensor is not over sensitive causing your phone to have a black screen, during incoming and outgoing calls aswell as alarms.
First thing is try to verify sunlight/IR oversensitivity with a typical desk lamp.
This could be done by making a phone call (or setting alarm) and putting the phone under the desk lamp when the phone is ringing (or alarm activated).
If phone is oversensitive to IR, display should go blank caused by IR radiation from desk lamp.
If this is the case you should take your phone to your Local Nokia Care Point, and they will be able to fix it for you!
I hope this helps, let me know if your phone goes black screen during an incoming calls when you test it under the lamp!
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

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