Display "light" that shows user in specifc CSQ for high call volumes

Hello - I am using UCCX 8.5 and have a design that if calls sits in their incoming queues too long (time varies with which CSQ), the call will go into the "Escalation" CSQ which will be serviced first before any other CSQ.
Currently I am using the workflow setup in the supervisor to send an e-mail if there are more than three calls in this queue.  The director of our customer service is wondering if a flashing light or something like that can be set up so it is more visible to staff members.  Does such a thing exist?
I know you set up a large monitor with the supervisor graphs and that is ok, but she is looking for something you can sight of out of the corner of your eye.
Thanks!
/alan

Alan,
I don't believe there is anything specific in 8.5 that allows you do what you are asking.  However, there are many 'wallboard' products out there that can solve this issue. 
-Steven
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