Display Question - dead pixels?

Hey guys...
I just got my macbook about 5 days ago and I noticed in the screen there is this area of white/highlights, and then a small circle of what looks like dead pixels. They're always white, but hardly noticable unless you're watching a movie or have a black background. I'm wondering how I can fix this, is it covered by apple, or what should I do.
thanks

To my knowledge, dead pixels are black.
I've had stuck pixels on LCD screens in the past and have carefully "massaged" them with my fingertip (advice from a website, which I don't recall) and they've come back to life.
I don't know if this will help you but it couldn't hurt. If it doesn't help, you're within your 14 days. I'd take it back and see what they can do.

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24' Cinema Display with Dead Pixel

I just exchanged an LED Cinema Display under AppleCare for the blinking/cord problem. Got the new one set up and see that it has a dead pixel. Is there a fix for these, especially being brand new, or do I have to exchange this one too?
Running tests it is very visible on a black background, then blue, and slightly on a green background. Red and white backgrounds make it so that the pixel is not a visible problem.

When I chose my LED Display, I refused two monitors because of dead pixels (green pixels on full filled white background). All of them I tried to order in on-line shops.
When I found out that Apple use LG panels for the LED Display and I understood that I have to go to the off-line shop and choose the display by myselfl. I met 2 years ago with usual LG TFT displays on my work - they all had dead pixels. (IMHO, LG is not good).
I came to one shop and there were 2 Apple LED displays - one at the exposition and one in the storehouse. Of course I wanted new one from storehouse and let manager know beforehand about not going to buy if dead pixels. He brought up the display from storehouse, unpacked, plugged and I personally start to check. I changed the background to whole white and pointed into two green pixels. "***", - I said to the manager - couldn't believe that the display costs crazy money (in Ukraine - $1400-1500) and everyone with dead pixels!
I also have 20" NEC display with perfect IPS panel that I bought 3 years ago for $800. And I should leave the buying of the Apple LED Display and back to my favourite and proven NEC it could be the right decision as you'll see below .
But the manager offer me to check the exhibition example - he assured me that exhibition one is also absolutely new and stood only 5 days in the shop. We plug it, set the background to white and ... "O, miracle! No dead pixels! After three checked displays! Can't belive!" - and this one was really total perfect.
So I forgot about to buy new NEC instead of Apple display. Brought Apple LED Display to home, connected to my brand new MBP 13, compared to my old NEC - everythnig was perfect, colors and overall picture are better than old NEC.
I was happy ... BUT JUST FOR ONE WEEK! It started to blink/flash/blackout - this is the known problem as I found out later: http://discussions.apple.com/thread.jspa?threadID=1902288&tstart=0
I'm very disappointed because I realize that if I give it for guarantee service and they offer me to change it - I'm sure that I'll got the display with dead pixels and I don't want it! So I hope that it the software/firmware trouble and it'll be fixed in the next MacOS update. If no - it'll be the disaster because I'll not be able to return the display and give my money back from the one hand (under Ukrainian laws the money back period of goods is 14 days), and I don't want to give the guarantee replacement with dead pixels!
Sorry for large text I had to to unburden myself!

How To Find Dead Pixels

I just purchased the Apple 23" Display and have been reading this forum about dead pixels. How can I check my new display for dead pixels.
I have a Dell Computer with Window XP home OS. Any help would be most appreciated. So far everything is working just fine with this display and I am quite pleased. But I want to make sure that everything is working properly.

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Hi,
I've got Satellite 5100-603. There have been some dead pixels on display. I don't know is it really dead pixel problem or not because the black area seems to be behind the screen. When i move left and right sides, the black area moves left and right sides too (as if the black area is behind the screen pixels)! And i can tell that all pixels are working OK when i look from the right and left sides of the display (because the pixels that seems to be dead, changes at different looking angles).
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For info, i am using my laptop for 2,5 years and there is no warranty of course...
Thanks for any help..

Hi
to answer your question I will try to make a simple description the layout of the TFT display.
I'll go from the front to the back.
In the front is a tough plexi-glass like layer to protect the screen from harm and the user from glass in case the TFT should break. It is also prepared in a way that will soften the reflections from behind (that does not go for the newer SuperBright screens).
Behind that is the 2 layers (at least 1 of glass, probably both) that hold the actual matrix of the pixels.
Behind theese 2 are a very complex set of layers that take care of the backlight. It consists of various numbers of films that should spread the light from the singel FL-tube evenly across the complete screen. Not a easy task if you ask me!
Sometimes, physical stress or dirt can make 'blotches' appear on the screen and they are in fact either dirt on the backmost layer or marks on the same. If there is dirt or marks on it, that will 'shadow' the light that comes out from it and show dark spots on the screen. They are quite different from defective pixels.
The defective pixels do not change with the angle of view for example.
I think you cannot do anything about this except changing screen. The construction is very complex and sensetive.
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I have a MacBook Pro with a Retina display and when watching a movie I noticed a couple dead pixels when the screen was dark. I googled and found a screen tester that changes the screen color and while doing the test and I found the problem to be MUCH worst. I have quite a large cluster of pixels that look to be dying. Unfortunately at the time I could not spend the extra $350 on Apple Care this notebook was expensive enough.
My question is what can I do at this point? My warranty is up and per the Apple website I can no longer purchase Apple Care because the warranty is up. I did notice that A LOT of people are having the exact same issue I am but the ones that reply are those that have Apple Care and end up getting a new display.
Has anyone who does not have Apple Care had this issue and have taken it to Apple??? What was the result being such a large problem did they offer to fix it or do anything to resolve the problem??? Is there a recall on this problem???

Where do you live? In Europe for instance a reseller cannot get away with a 1 year warranty.

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Hi, i bought a mac book retina display and has a "dead pixel" I took it to apple's techical support (In Bogota-Colombia) and they told me tscrhat apple's warranty won't cover this issue..is that true? The sad thing is that I'm a designer and i bought this computer because of the screen,it has only 3 months and that dead pixel really bothers me and affects my work....what can i do?

Because it must have more than 7 dead pixels, i'm searching for this policies but I don't find anyhting!

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Since the purchase of my Macbook Pro with Retina Displey 15" early February 2013 it has gained 5 dead pixels on the screen. If I take it to the Apple Store are they going to tell me it's my own fault and not help?
I also found a scratch on the <H> key on the keyboard, which has removed a little bit of the black coating, allowing the backlight to shine through. Does anyone know of a solution to this, or if apple are able to help? I have already tried writing over it in black sharpie pen, but it doesn't help.

Apple has some system they go by to determine how many dead pixels are 'acceptable' on a display - it's not your fault.
You may be able to get a replacement key from -> https://www.replacementlaptopkeys.com/. Since Apple will probably say it was caused by user damage, you'll have to pony up the $5 for the key.
Clinton

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ive had my 2nd 30in display and now seeing 4 -5 dead pixels ... due to the type of work i do the positioning of these are VERY annoying. I spoke to AC and they are willing to repair my display meaning that the casing will remain the same but i guess the guts are to be changed. What are the experiences of anyone who has had this done? Wondering if i should just push for a totally new display however i guess the down side would be getting a display that is worse. would like to hear from anyone who has had this done.

Hello
I had 6 dead pixels on my macbook pro screen. I was quite annoyed about it.
After a huge research I did find solution. At least you can try it is for free
It is a small Jawa applet which flickers and can unstuck pixels.
I had 6 dead pixels. After using this flickering applet for 10 minutes 4 of the pixels disappeared They were in the center of the screen.
The last two are placed on the top of the screen. On the top dock where the blue apple is. Fortunately there is no way I know about how to hide this dock. Therefor stuck pixels remain. (if you know how to get this flickering applet over entire screen please let me know, the videos on the website did not work for me)
Anyway check this website and good luck, Hope it helps.
http://www.jscreenfix.com/basic.php
MIKE

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My MacBook Pro Retina is a little over 10 months old, and recently, two areas of dead pixels have shown up on the screen. I have no idea what made them appear, as I baby this machine much more than my prior original MacBook Pro (7 mostly problem-free years!). The one spot is a bright white when the screen is black, and the other is a smaller gray dot.
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-- Len

nbar wrote:
I don't believe there is a minimum # of dead pixels, but mende1 knows better than I.
Before I got my first Mac and while I was looking for more information about Macs, some websites published an Apple's "secret" document about dead pixels, and that's what it said (Apple did not replace displays with a "small" number of dead pixels even if it was in warranty, and some users have had this experience).
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Dead Pixel Macbook Pro Retina Display

About 2 months ago I purchased a MBP Retina 15 inch and was amazed by it. However, this evening, whilst watching a film I noticed a tiny cluster of dead pixels on the screen. Considering I spent close to 2k on this laptop this is not on. My question is, am I covered under warranty, if so should I take it to the apple store and if so do I need to take any supporting documentation? Cheers guys.

should this be covered under warranty?
thanks

I've got a dead pixel (white) in the middle of my Macbook-pro retina display.

I've got a dead pixel (white) in the middle of my Macbook-pro retina display, what to do?
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Harmen

Take it back in and gently but firmly try to persuade a senior supervisor to authorize a replacement. Had it been stuck on black, would have been easier on the persuasion, but you may get lucky.

Dead pixel in LED Macbook pro 15.4" display

I have a dead pixel in my display. Does the Apple's warranty covers this issue?

Choose About this Mac from the Apple menu, click on the version twice, note down the last three characters of its serial number, append them to http://www.everymac.com/ultimate-mac-lookup/?search_keywords= , load the page, and check the RAM limit for your Mac model.
(79912)

Dead pixel in iPad display...

I have an iPad since a few weeks and noticed that my iPad wifi has a dead pixel... Can i get a new iPad? I live in The Netherlands. What to do..?
Message was edited by: Bas Boerman

Welcome to the discussions. The iPad goes on sale in the Netherlands on Friday, July 23 — so you may want to wait until then to call AppleCare on (31) 0900 7777 703.
http://www.apple.com/nl/support
Meanwhile, here's Apple's official position:
_About LCD display pixel anomalies_
...from this recent thread:
_Apple policy on stuck pixels on iPad?_
Here's Apple's Limited Warranty for iPad:
http://www.apple.com/legal/warranty/ipadwarranty.html
And: "Apple may restrict service to the original country of purchase." ...From here:
http://www.apple.com/support/ipad/service/faq/#repair3

There is a small white light in the retina display on my ipad 3. Is this a dead pixel/light leak and how do I fix it? (Located at the bottom left side between home button and left corner)

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Maybe this will show up better in green.

Dead Pixels/Screen Cleaning Question

Hello, this is a two-part question.
First off, is it normal for a brand new (owned ~2 months) MBP to have a 3-4 dead pixels? Since I'm detail oriented and always carry around the cloth to lightly wipe away dust, they annoy the living crap out of me.
Second, I was wondering if there was a more efficient way to cleaning the screen. With the cloth, I feel like I'm wiping around (rather than away) the oil making smudges "worse." This goes for my 27" imac as well. I should've known. Big screens, bigger smudges.

I think this is an iMac G5. Or is it not? This is my iMac : http://images.google.com/imgres?imgurl=http://www.cheapest-ipod.com/images/new-i mac.jpg&imgrefurl=http://www.cheapest-ipod.com/%3Fp%3D39&h=942&w=1000&sz=86&hl=e n&start=2&um=1&tbnid=pnMEMdkRG81hnM:&tbnh=140&tbnw=149&prev=/images%3Fq%3Dimac%2 6um%3D1%26hl%3Den%26client%3Dsafari%26rls%3Den%26sa%3DN
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Display Question - dead pixels?

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