Display report in Lotus Notes

We are bursting our report and emailing it to our users. The report is embedded in the email so when you open the email you can see the table directly. The problem is for our Lotus Notes users in Germany and Spain. When they open the email the report is unreadable because it has changed layout, sized as if they have an extremely large screen (or something). Any guesses as to whether this is an issue with the Lotus notes client or whether it might be related to certain characters in the output for those users. For example, their data would have German characters put they also use a German version of Lotus notes.

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