Displaying footers in WebHelp

Having created footer information in Word, I assumed that
when compiled, this footer information would be appended to each
HTML Topic/Page. This is not the case so am I doing something wrong
or is this functionality not there?

Welcome to our community, Ronny
First, define a Topic Template. Add the header and footer
there. Then select all the topics in the Topics List and examine
properties. From the properties dialog, associate the Template.
Post back if any of that requires further clarification.
Cheers... Rick

Similar Messages

Standard headers and footers in webhelp

What is the best way to create standard headers and footers
in webhelp? I want my company logo to appear to the right of the
breadcrumbs at the top of the page and basic address and telephone
number information at the bottom right.
Would snippets be an efficient way to implement this?

Welcome to our community, Ronny
First, define a Topic Template. Add the header and footer
there. Then select all the topics in the Topics List and examine
properties. From the properties dialog, associate the Template.
Post back if any of that requires further clarification.
Cheers... Rick

RH8 for Word not displaying images in WebHelp

Greetings.
We recently upgraded from RH7 for Word to RH8 for Word. Images (bitmaps) that displayed perfectly when RH7 compiled the WebHelp do not display at all when RH8 compiles the WebHelp. All we get is an extra blank line -- not even a broken image link.
Images are in the correct folder; nothing has changed, except for the upgrade.
The images were placed in the files using the New Help Image icon.
This is an urgent and high-priority issue for us. Adobe Tech Support is unable to assist.
Thank you!
Jerry

Hi again
Well, one might assume that you knew where the WebHelp output folder was because you are reporting the images aren't showing when you view WebHelp. So the question now becomes: How exactly are you viewing the WebHelp? Are you clicking the "View Result" button after you generate? Are you viewing after you publish it to the Web Server? (That doesn't sound right as you are saying the "keeper" won't push it until the image issue is resolved. This would seem to infer that you aren't involved other than to post and act as an intermediary?
Cheers... Rick
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Symbol font not displayed correctly in WebHelp output

I have TCS 2. I have a character format that uses the Symbol font. It displays correctly in FM and in the RH Design Editor. But in the WebHelp output, the Symbol font displays as Arial. What did I do wrong?

Hi,
What browser are you using? Most probably, your browser does not support the symbol font out of the box and therefore defaults back to Arial. My guess is that it will work on IE, but not on other browsers. This is because Symbol isn't a default web font.
To overcome this, you must use the @font-face rule in your css and provide the font file as a baggage file in your project. For more info on @font-face, see: http://www.font-face.com/.
Greet,
Willam

See Also no displaying properly in WebHelp (RH11)

When I generate WebHelp from RH11, the See Also (button/link) displays with a double gray background for all outputs (IE, FF and Chrome). See below. Does anyone know how or where I would "design" this look (color, point size, etc.) (in RH or in the web output?)

Thanks William for the information. I opened the ehlpdhtm.js file in Dreamweaver. I compared two files, one which was used in my previous help (which I would like to make the See Also look like, this help was created in RH9) and the most recent file (which has the errors, see above images and now am using RH11). But the code in both files are exactly the same for WritePopupMenuLayer. I've included below an image of how I would like the See Also to look and the code from the ehlpdhtm.js file in my current help (RH11).
Also based on the code below, where would I make the change for the "hidden window" (scaling), in the STYLE section?
This is the code from my current help:
function _WritePopupMenuLayer()
    if (!g_bIsPopupMenuInit)
      if (gbBsNS4&&!gbBsNS6) {
//Do not try to write ininle styles for NS! NS can not handle it and will not stop downloading the html page...
           document.write("<DIV CLASS='WebHelpPopupMenu' ID='PopupMenu'></DIV>");
      } else{
      document.write("<DIV ID='PopupMenu' STYLE='position:absolute; left:0px; top:0px; z-index:4; visibility:hidden;'></DIV>");
      if (!(gbBsNS4&&!gbBsNS6)) {
        document.write("<STYLE TYPE='text/css'>");
        if (gbBsMac&&gbBsIE4) {
            document.write(".PopupOver {font-family:'Arial'; color:white; background:navy; font-size:10pt; font-style:normal;font-weight:normal;text-decoration:none;}");
            document.write(".PopupNotOver {font-family:'Arial'; color:black; background:#c0c0c0; font-size:10pt; font-style:normal;font-weight:normal;text-decoration:none;}");
        } else {
            document.write(".PopupOver {font-family:'Arial'; color:white; background:navy; font-size:8pt; font-style:normal;font-weight:normal;text-decoration:none;}");
            document.write(".PopupNotOver {font-family:'Arial'; color:black; background:#c0c0c0; font-size:8pt; font-style:normal;font-weight:normal;text-decoration:none;}");
        document.write("</STYLE>");
      g_bIsPopupMenuInit = true;
Thanks again for your help,
Chris

Navigation pane display issue in WebHelp

Hi All,
I have generated a CSH for a webbased application.
I have assigned Map ID's for all the topics available in the
project.
When I test using CSH test in robohelp, I am able unable to
view the nav pane until I click on Show hyperlink.
Is there any setting issue to make the nav pane available
bydefault?
Very urgent

quote:
Originally posted by:
bregent
>Any idea what is going on here and what I can do about
it?
You forgot to post the url so we really can't say.
This is something that presents itself ONLY in Dreamweaver.
When I look at the file in a browser, it looks fine. When I post
the page to the internet, it's fine. The issue is just in editing
the page in Dreamweaver.
However, if you'd like to see some pages where this issue
presented itself during construction, you can see them at
www.essential-vitamins.com/stemTech/index.html
www.therapeutic-grade.com.
Thanks.

Can you use a single webhelp file to display different help for two apps?

I have updated a WebHelp project for a Windows app (let’s call it App1). Now the Dev team is creating a separately installed app (lets call it App2) that shares some of the same Help information as the original app. Both apps can be installed on the same system. The Help for App1 is accessed from an About menu in the app UI. Some of the topics are dialog boxes accessed from a question mark icon (?) at the bottom of the UI (I assume map IDs are involved in hooking up the dialog box Help - I need to verify this with Dev). The Help for App2 will be accessed from the App2 UI, which looks very similar to the App1 UI, except that certain features in App1 are missing from App2.
Here are the parameters:
In some cases, entire Help topics will apply to both apps.
In some cases, a portion of a topic for App1 will also apply to App2.
In some cases, a topic or topic portion for App 1 does not apply to App2 and vice versa
I’m using Robohelp 9 (RH9). Is there a way to allow App1 to display only the WebHelp that is relevant to that app and for App2 to display only the WebHelp that is relevant to that app? Is there a solution that would allow me to use one Help project and build only one Help file, with the result that App 1 displays only the Help it needs and App 2 displays only the Help it needs? Would conditionalizing the Help and providing two sets of WebHelp be the solution? Or is there some other alternative?

You could do it in a couple of ways – one way is to have 1 project & use conditions to generate 2 flavours of WebHelp output, one for each App; the other way would be to use one project and create DUCC flavoured WebHelp – that way the use would choose to read the appropriate flavour of help for their App.

RE: Images not displaying...

I am a very novice user of RoboHelp and inherited maintenance of the files from a source who left the company. We use Team Foundation Server to store source files and Harvest to publish the files; however, in the last week I noticed new images added were not displaying ..somehow the images folder now displays under the Webhelp folder instead of at the same level of the folder and now none of my graphics display. In RoboHelp all the images are housed in a separate folder under Project Files and now display with a red X...when I check Properties it says the image is "missing"---any suggestions form the experts on how to resolve?

@bmooney
I suggest you create a new user name. On any forum, not just these, you should never expose your email address in this way. It is wide open to spammers.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

TOC Does Not Open in WebHelp Generated with RoboHelp 11

The TOC does not open in WebHelp Generated with RoboHelp 11. I tried other solutions posted on this forum but no success. Any ideas? Thanks in advance for your assistance.

Hi Jeff,
Thanks for responding! I uninstalled and reinstalled RoboHelp 11 and the WeHelp appears to display OK now. BUT, I have graphics in my project that are not displaying, only the empty placeholder for the graphics. This was displaying fine in WebHelp generated with RoboHelp 9 but not now. I see the graphics when I do “Preview Topic” but not in the generated WebHelp. Any clues what is causing this behavior? How can I correct it?
My tables appear very strange too. They are the default table in RoboHelp with the raised gray/silver border. However, in WebHelp, the tables appear as double solid black lines for the border. The tables appear fine in the topic but when viewed via “Preview Topic” and WebHelp output, they are double black likes. Help!
Another thing is that I also get an occasional message about a topic that says “The reference to the file contains illegal characters and will not be shown in Project Manager. How can this be? My css is valid and I use it in numerous help projects.
Once again, thanks so much for your willingness to help. It is much appreciated.

Why aren't some RH styles working in WebHelp?

All,
I can't get bullets or simple indents to display correctly in WebHelp and can't see what I'm doing wrong.
We're using TCS 3.5, FM 10.0.2.419, and RH 9.0.2.271. We're single-sourcing content from Frame to output in (1) PDF and (2) WebHelp. We have one set of FM templates and, if possible, wish to avoid having to have one set for PDF and one for WebHelp.
We want to generate WebHelp from Frame without using RoboHelp, but we are forced to at least set up a RoboHelp project and link our FrameMaker book in order to get functionality we need in the WebHelp. Otherwise we wouln't use RH at all.
I created a RH project, linked my FM "online help" book (a special FM book that contains selected chapters from two print books), generated topics in RH (File>Update>Generate), set a few project settings in RH (File>Project Settings), updated the book in RH (File>Update>Update All), and saved all. Then I closed RH, opened FM, and published (File>Publish), specifying output type (WebHelp), output location, and the location of my RH project. The WebHelp I get is functional but now I need to define styles.
Last week I could not find an easy way to define styles in my css via RH unless I had previously defined my styles in RH's Conversion Settings window (File>Project Settings>Edit>Import tab>Edit FM Settings button). So I have been defining styles there, applying them to the RH project, and occasionally exporting them to an isf just to have a backup. When I next generate WebHelp from FM, I point only to the RH project, not the ISF, because the styles are defined in the RH project (I apply them to the project by clicking Apply and OK).
Using this process, for some styles (bullets and indents, for example), the definitions I have in the RH Conversion Settings dialog box are not reflected in the WebHelp output.
When I look at the css in RH (File>Project Settings>Import tab>default.css Edit With RoboHelp CSS Editor), what I see is what I see in the Conversion Settings dialog. So why aren't some of the settings I specified in the Conversion Settings window reflected in WebHelp?
Any ideas are most appreciated!
Susan

I haven't got any experience using the "newer" Generate function in FM, but it seems to not give you much control over how stuff comes out vs. the "standard" way of using RH with linked FM content. RH is just the tool for creating WebHelp, just like Acrobat is the tool for creating PDFs.
There's a couple of ways to control how stuff appears when doing the FM to RH to help route - one is to use a FM template within your RH project that has all your mappings in it - Matt Sullivan often recommends this approach and there's more info about it on his roundpeg.com blog.
The other way is to set the conversion settings and then use a customized css to be used in the SSL recipe to be applied to all topics when the help is created.

Targeting Webhelp within a frame set

Our Webhelp runs within a frame set. The lower frame displays
a copyright note and the upper frame (named, say, abc) displays the
actual webhelp - no problem so far.
The problems arise when I try to reference the webhelp in toc
entries. When I include target="_top" then all is fine, except of
course that the lower frame dissappears and the webhelp is displayd
on top level which I dont want. But when I include target ="abc"
(or whatever the frame name is) then the target attribute is simply
ignored by the webhelp script. BUT, if I include target ="def" - an
undefined frame name - then a new browser window is opened
correctly. The target attribute is only ignored when is addresses
an EXISTING frame name.
Any ideas on this or is it simply though luck?

Hello Robert -
Why not include the copyright note into the top-right frame
of RoboHelp by the "Powered By" - or try what we do and have the
copyright info as part of the "Powered By" pop-up (we changed the
name to "About IRIS" where IRIS is the project name).
Regards,
GEWB

Plus/minus icon for TOC books

Afternoon all,
So I see that in RH8, I can create a TOC. When in the RH8 application, the TOC Pod shows +/- or expand/contract icons to the left of each TOC book, with little dashed lines to each book/page.
But when I generate WebHelp, no such +/- icons appear.
Am I missing something? Or is the +/- just a feature of the TOC within RH8? I'd like them to display in my WebHelp output like they do in CHMs. I don't necessarily need the dashed lines.
Any clue you can bat my way...
Thanks,
Patrick

Hi Patrick
These are simple images. See if the link below helps.
Click here to view
Cheers... Rick
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Why is the automatically generated RoboHelp TOC limiting itself to the top 2 topic levels?

I'm using TCS 4 with RoboHelp v10.0.1.292 and FrameMaker v 11. I created some dummy DITA files in FrameMaker11 using the default choices and organized them in a ditamap to learn how to work with multiple topic levels. My ditamap has 3 topic levels. All 3 levels display in RoboHelp's Project Manager, however only the first 2 levels display in the automatically generated TOC. (After generating WebHelp output, I can do a search and find the 3rd level content, but the 3rd level topics are not displayed in the WebHelp TOC either.)
First graphic: 3rd level files in Project Manager pod match how they are arranged in FM, and where they failed to show up in the FMTOC pod.
Second graphic: I found that I can get the 3rd level to display in the RoboHelp TOC and in WebHelp output if I click the TOC pod AUTO-CREATE TOC icon - is this the solution or is there something I just haven't got set up yet? If regenerating the TOC in RH is the solution, how do I get the accompanying file name problems to go away, i.e. the ditamap FILE name now replaces the ditamap TITLE, and worse, one of the task file names has replaced its title name.
Thanks for any clues you can provide.

I have moved this to the FrameMaker Integration forum in the hope you get a reply here.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

WebHelp format does not display in Firefox

I'm using RoboHelp 7 to produce a develoment platform
documentation. When producing a WebHelp output I can display the
contents locally via Firefox 2.0. The process is then to copy the
whole set of files to a web server via Filezilla. No pb for
accessing to the contents via IE through the adequate URL. But via
Firefox, it is not possible because of a serie of weird characters
which prevent the default page loading. To be noticed: no pb with
FlashHelp output. I have configured Filezilla to force characters
to UTF-8. I don't see any solution. Who did experience such
situation and how could you fix it ?
Thanks

Hi Harvey,
Thank You for your response.
Firefox does not load anything but just the weird characters.
They are a sequence of inverse interrogation marks, quotes etc.
They appear at default page loading.
In fact when I edit the source file, there is a line at the
top of the file and nothing else. I deleted the line, saved the
file and uploaded it to the web server with Filezilla.
When I edit the uploaded file the line at the top appears
again and the pb also.
I therferore suspect that the intrusive characters are
inserted during the upload.
I have checked the Filezilla parameters to force a binary
copy and characters to UTF-8.
Without any success....
Here we are, still needing a solution.
Anyway, thanks for your help.
Regards

Display grouping elements r repective page footers in hyp:IR STUDIO

Hi All ,
I am facing a problem with Hyperion IR Studio at the time of display grouping elements in receptive page footers.
eg: say I have a group 'A' and its corresponding elements are like A1,A2,A3....
If query(from dashboard) for report related to Group 'A'..My report shows the data related to all its elements(A1,A2,...).I need to show these grouping elements in the page footer on their corresponding pages, for example, my report has generated with first 4 pages related to Grouping element 'A1' and next two pages(5th,6th) for grouping element 'A2'..here I need to show 'A1' in the page footer on first 4 pages and 'A2' on 5th & 6th pages and like-wise.
Is there any possibility that we can show grouping elements in their receptive page footers...
Hyperion :-
Version : IR reporting studio 11.1.1.3
Thanks in Advance,
Srini

hey, I just realised, that you have the same problem as me, though mine is a studio xps1340 with a 9500M.
Did you make any progress in configuring your xorg.conf or anything else? Please say yes...

Displaying footers in WebHelp

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