Displaying reason code in customer ledger FBL5N

Dear All:
I have created a new reason code and posting keys are properly configured as reason codes. But text for reason code is not being displayed in customer ledger account against the reversed line item. Please help how to do so.
Regards

I don't think you can see the cheque void reason code text in FBL5N (Customer line items) since void code is associated with cheque and not with customer line item. Void reason code is available in cheque table PAYR.
One work around would be to use a different document type for cheque payment cancellation documents so that these line items can be easily identified in customer ledger. For example, if you use document type ZP for payment documents (configured in FBZP), then use document type ZC as Reverse document type for ZP in transaction OBA7.
Regards,
Venkata Ganesh Perumalla

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Packaged CCE 9.03 - Display Reason Code Text in CUIC report

The (Stock) Agent Team Real Time report includes a Reason Code field, but not the descriptive Reason Code Text (or Name). Is there any way to present the descriptive text or name in the report?
Please note that we have CUIC standard.
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Generally, if Answered is higher than Handled in one interval, then Handled is going to be higher than Answered in one of the intervals after that (though not necessarily the one right after - depends on call length). In the database, Answered is incremented in the interval when the call is answered, Handled is incremented in the interval when the wrap-up completes. So a very basic example would be with a single call - Say the Agent picks up an inbound call at 8:56am, and hangs up and completes wrap-up at 9:07am... The 8:30am interval would show 1 call Answered and 0 Handled, while the 9:00am interval would show 0 calls Answered and 1 Handled.
-Jameson

Customer ledger T-Code

Dear Friends,
Can you tell me T - Code for Customer ledger print
Regards
Gopu G

T.Code: FBL5N
Regards,
Rajesh Banka
Reward points if helpful.

Over/Under Payment from Customer - Reason Code

We are trying to perform an incoming under payment from a Customer. We do not want to do a partial / residual payment. We would to like to send the difference amount to a particular GL account XXXXXX (bad debt). There might be situations where the difference amount is charged off to another GL account YYYYYY. Can we handle these situations using reason codes?
I tried to configure a couple reason codes to handle this, but couldn't make it work.
Could you please explain in detail how can we make the over/payments to be charged to different accounts.
Any help would be greatly appreciated.
Thanks,
Venkat

Hi,
You define Reason Codes in Customizing. Use the menu path in IMG :
Financial Accounting -> Accounts Receivable and Accounts Payable -> Business Transactions -> Incoming Payments -> Incoming Payments Global Settings -> Overpayment/Underpayment -> Define Reason Codes
In the reason codes definition, tick the check box with Heading 'C' immediately after the Correspondence Type.
Then maintain the settings Define Accounts for Payment Differences. In this setting, you can have different accounts depending on the reason code. Click on Rules and tick the check box against Reason Code. Click on Accounts and maintain the correct accounts against the reason code.
Once you have maintained the above settings, you can post the difference directly to a GL Account using Reason Code. For this, when you enter incoming payment using T-code F-28, in the open item screen, click on the Residual payment tab and enter the residual Amount. Just next to residual tab is the field to enter the reson code. Enter the appropriate Reason code and your posting will be done to a GL Account.
Hope this helps
Regards
Mahendra
Assign points if useful

Excise Invoice number not dispaly in ledger (FBL5N)

Dear Experts,
Generally Excise Invoice number display in customer Customer Ledger (FBL5N) IN Reference key 3 field. But In some cases it is not display. Please share possibility.
Regards
BK GAIKWAD

Hallo Sir,
Please ignore my Previous replay,
Actually when invoice is released for accounting entry (VF01) 90% of Invoice number have been display in FBL5N Ref. key 3, but only 10% invoice number not display with same customer / Excise group / series group. some issues.
I am unable to address it. please help
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BK GAIKWAD

Reason code for short payment received from Customers

Hello
We are on ECC 6.0 without application of any enhancement package.
Requirement is to capture reasons of short payment received from customer and generate a report based on such reason codes.
Reasons of short payment received could be - Adhoc payment; Excess billed; Tax deducted at source (TDS) on freight / service charges and Bank charges etc.
Let me know relevant configuration required.
Would reason codes be captured during incoming payment entry or customer account clearing?
Thanks.
Vimal, India

Hi Vimal
Following is the configuration for Reason code for customer payments. It can be short payment, over payment or discount not allowed.
First step is to define reason code. You do this in Financial Accounting (New >Accounts Receivable and Accounts Payable>Incoming Payments>Incoming Payments Global Settings>Overpayment/Underpayment>Define Reason Codes
Define reason code , short text, long text and assign it to correspondence type. (please note correspondence type settings needs to be done first). There is a column c which is Indicator: Charge off difference via separate account set this if you want to post the difference to seperate account during clearing customer open item.
The second step is to define accounts for payment difference.
Financial Accounting (New >Accounts Receivable and Accounts Payable>Incoming Payments>Incoming Payments Global Settings>Overpayment/Underpayment>Define Accounts for Payment Differences
Assign G/L accounts against reason codes.
The third step is Define Reason Code Conversion Version
Financial Accounting (New >Accounts Receivable and Accounts Payable>Incoming Payments>Incoming Payments Global Settings>Overpayment/Underpayment>Define Reason Code Conversion Version
In this step, you make the default settings you need for the manual incoming payment processing via payment advice notes. If differences between the payment advice item and the total of the allocated open items occur after selecting the open items, you can enter a reason code in the payment advice item. This represents the reason for the reduction of the payment amount specified by the paying person.
Create version 001 and name for it.
For correspondence type create or assign relevant form and print program in global settings> correspondence
Once you have these settings you can insert appropriate reason code while clearing customer open item .
You can print correspondence via T-ode F.62 on a monthly basis or wekly basis.
Hope this helps.
Thanks
Sanjeev

Reason Code Functionality

Dear All,
Experts.
I want to know about Reason Code. What is practical functionality of reason code ?
Here is my understanding as follows :-
Suppose I am posting one bill of Rs. 12,000/- against that I am receiving Rs. 14,000/-.
So if I use reason code, will my entry & effect like this ?
Bank A/c Dr 14,000
customer A/c Cr 12,000
Exchange Gain A/c Cr 2,000
( Being exchange gain of Rs 2,000/- )
For this functionality Reason code is used ?
1 ) In addition to this will Rs 2,000 generate one more residual line item in customer account ? 2 ) or account will be clear?
3 ) Where I can link the reason codes ? 4 ) It is at customer master level or document level 5 ) Reason code is Manual assignment or Automatic assignment ?
Experts your help on this will be great.
Regards,
Sharvari Joshi.

Dear,
Chintan.
Thank you again for focusing on my questions. Can I link the reason code to customer while taking the payment from F-28 ?
Or at any other T.code I need to use for using Reason Code ?
1) Define reasons Codes
2) Define accounts for payment differences
3) Define std reason code for clearing w/payment advice notes.
4) Define Reason code for conversion version
5) Define conversion of payment differences reason code.
are the only steps to configure reason codes ?
Your help on this will be great.
Regards,
Sharvari Joshi.

CUIC Agent Real-time reporting reason code

Hi,
In CUIC agent real time report reason code for not ready it shows 50002 or integer we have configured in ICM.
How we can display reason code as name which we have configured in icm like tea, coffee , meeting.
CUIC version we are using 8.5.
Regards,
Dinesh Joshi

The way I got round this was creating thresholds - eg 1 = Lunch 2 = meeting etc.
this does work, however you can't then Threshold the time on those particular texts, but at least you can see what 'state' they are in.
let me know if it works..
Thanks Sarah

Clearing with reason code

Dear Guru's
I am clearing customer invoice.
When I am clearing with Incoming payment at F-28 I am having a difference of Under or Over payment.
All reason codes were customized.
I am unable to execute F-28 for posting the difference with reason code.
Can any body help me clearing the difference with Reason Code.
Rao

Hello,
Recheck your config. in
OBBE
OBXL
OBCW
OBCR
OBCS
Regards,
Ravi

FINDING REASON CODE

I would like to write subroutine for display reason code ( BSAK-RSTGR ) into my layout set.
my function consultant instruct me you should pick the data based on following business logic.
Payment Document Number (REGUP-VBLNR ) equal to clearing document number ( BSAK-AUGBL) .
i have written my code as follows .
FORM ZREASONCODE TABLES in_tab structure itcsy
out_tab structure itcsy.
TABLES: REGUP, BSAK.
DATA: A_VBLNR TYPE REGUP-VBLNR,
B_RSTGR TYPE BSAK-RSTGR.
READ TABLE IN_TAB INDEX 1.
CHECK SY-SUBRC = 0.
A_VBLNR = IN_TAB-VALUE.
SELECT SINGLE RSTGR FROM BSAK INTO B_RSTGR WHERE AUGBL = A_VBLNR.
IF SY-SUBRC = 0.
READ TABLE OUT_TAB INDEX 1.
IF SY-SUBRC = 0.
OUT_TAB-VALUE = B_RSTGR.
MODIFY OUT_TAB INDEX 1 TRANSPORTING VALUE.
ENDIF.
ENDIF.
ENDFORM.
but no data is picking above logic .
can some one guide me how to pick up data for above logic.
pls suggest me i will reward the points.

Hi,
After reading a value from in_tab is is often a good idea to run function module CONVERSION_EXIT_ALPHA_INPUT to convert the display format held in the SAPscript to internal format before using it to read a database table.
Regards,
Nick

Reason code display FBL3N

Dear Experts,
We are updating reason codes while posting FI documents, but reason code details are not displaying in FBL3N transaction, we changed the layout but still reason code details are not appearing. Please let me know how get these details in FBL3N transaction code.
Other wise any alternative transaction is available to display these details for each document?
Regards
Babu.

Hello,
You should add standard fields to FBL*N report with using customizing step below.
SPRO -> Financial Accounting (New) -> General Ledger Accounting (New) -> Master Data -> G/L Accounts -> Line Items -> Define Special Fields for Line Item Display
Otherwise, you can add additional fields with using business transaction event 00001650.
But if you want to activate addition operation, you must run RFPOSXEXTEND program via SE38 transaction. This program generate structure for FBL*N reports.
Regards,
Burak

Reason Code automatically defaulted in dispute created from FBL5N

Hi Guys,
Your help would be greatly appreciated here.
We have a situation where ONLY for document type RV (Billing transfer), the reason code is defaulted to "AA" awaiting audit. This happens when I select a particular customer invoice from FBL5N and create a dispute from there. While creation of dispute, it does not ask me for any reason code entry and is not even there as an input field, but when I save this dispute and view it in the corresponding FI document, the reason code gets populated as AA in additional information tab of financial document.
We want to change this reason code from AA to DI but we dont seem to find where to change this.
I have revisited every possible configuration for dispute management and even checked "Define Default Values" in dispute management and we have not mentioned AA as default value anywhere. But we are not able to find it. Note: This is happening only for document type RV and for other doc types no reason code gets updated.
Is there any configuration which I might have missed?
Regards,
Sweta

Hi Mark,
I was hoping you would respond to this considering your experience in this. I have checked for substitutions already but there is no such substitution which exists. Our technical team is trying to find out if it is hardcoded but they have not had any clue so far. Some routine would hardly be a case because the accounting document is already existing and after this the dispute is being created. i.e. the dispute is not getting created on the SD side nor it is getting created at the time of transfer of docs from SD to FI. It is purely during FI-Dispute link up after SD part is over. However, I will still tell my technical team to look into it.
Regards,
Sweta

Add Reason codes to the line items using FBL5N

Hi
I am trying to assign the reason codes to the customer incoming payments using mass change functionality in FBL5N.But error ' unable to change every document ' appearing
Please reply ASAP
Regards
Akbar

Hi,
if you have tried to change some of those documents manually and you didn't find a reason why it is not changing I recommend to change via LSMW or CATT on transaction FB02.
I am sure you have this field open and changeable in all of your documents.
You would need to have only fwe fields in it...
Regards
Hein

Assign Reason Code via FBL5n

Good Afternoon SAP Guru's,
If a user forgets to assign a reason code, how can they add it via FBL5N? When you go into the item and you select Additional Data, it is not there.
Where do I find this in customizing?
Thanks!
POINTS ASSIGNED!

Thank you Kishan
I did that before and I got an error message:
field BSEG-RSTGR does not exist in the screen SAPMF05L 1301
That is why I find it odd that I am not able to drill into the particular line item, change, and then additional data, the reason code field is not there.
That is why I thought there was something wrong in the original config but I cannot find it.
Any idea? More points awarded

Reversal Reason Code not displayed in document -FB08

Hello,
I have reversed the FI document using the transaction code FB08. While reversing I have given the SAP standard reversal reason code as 1. A new document was created on reversal of document.
But Reversal reason code '1' is not getting displayed in FB03 or GL line item report FAGLL03. I have checked the Field staus of the Posting key as well as of the GL accounts, at both the places "Reason code" is optional entry field.
Can you please suggest where/How to see the reversal reason in the document reversed through FB08.

Hi Prasanna,
First of all go to Table BKPF & check for the field STGRD value for the concerned document.If it has value then you will get the value for Reversal Reason in FB03.
I think you have mistook selecting the Reversal Reason in the layout because there are 2 different Reversal Reason fields with the same name. So select the correct field (BKPF-STGRD) from the layout.
Hope it solves.
Regards
Andrew

Displaying reason code in customer ledger FBL5N

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