Dispositivo mtb usb non riconosciuto

Collegando il mio iphone 4 64gb, il pc non lo riconosce. Itunes si apre normalmente ma si apre una finestra con scritto "dispositivo MTP USB non riconosciuto".
Come devo fare?
Grazie mille

Google translate:
i I have a problem on my computer (windows) does not recognize my iPod touch, whenever I connect it with the usb cable the computer crashes.
See:
iPhone, iPad, or iPod touch: Windows displays a blue screen message or restarts when connecting your device

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