Dispute Case attachments: CMS, DMS, RMS, ArchiveLink... Confused!

Hi,
We're starting to implement SAP Collections & Dispute Mgmt. One of the things that excited our business users on the SAP solution was the ability to attach unlimited (word, pdf, jpg, email, etc) files directly to the Dispute case. However, we have a large volume of disputes and estimate to wish to attach an annual total of ~500,000 files, ~200Gb directly to Dispute cases.
But I'm confused as to the options we have in doing this and the potential pros/cons related to those options. From the documentation I have found, I see references to SAP DMS (Document Management System), SAP CMS (Content Management System), SAP RMS (Records Management System), SAP ArchiveLink, and also SAP integration "3rd party DMS solutions" (whatever those are...)
Is SAP CMS & SAP RMS the same thing?
Has anyone implemented a 3rd party DMS solution? If so, what were the benefits of this over the SAP solutions?
Has anyone else implemented Disputes with a large volume of attachements?
Many thanks in advance for those of you with knowledge & experience in this area,
JJ
Edited by: James Parkes on Oct 18, 2011 4:13 AM

Hi,
DisP.Mgt uses RMS as base so when you link objects in UDM_DISPUTE then you already using RMS. Archivelink & CMS are connected to RMS so if you create an archivelink document in UDM_DISPUTE, you would be creating an archivelink document in ARL already.CMS is in the base for managing content. This is done for all RMS objects & would already be set up. What is means is that if you store say a archivelink documetn then meta data is stored in sap DB but content sits in content server. This content server can be SAP own or 3rd-party. Same goes for RMS objects like cases, records, editable documents.
Best Regards,
Pragya

Similar Messages

Need to find table for dispute case attachments in service for objects

Hi All,
I have a requirement where i need to find some tables which will hold details of dispute case attachments. After a dispute case is created using UDM_DISPUTE transaction, the concerned person may open that dispute case and can attach some documents/any attachments using services for objects icon at the top left corner of the screen. All i want to know is, in which table (tables related to service object) this attachment details will be stored. Even if the attachments details are stored in service objects related tables, there should be some link for this attachment and dispute case. Please let me know if any of you have some pointers and it would be highly appreciated.
Thanks in advance,
Srilakshmi.

Hi a®s,
Thanks for your reply. An entry is getting created in this table SRGBTBREL whenever an attachment/URL/notes is attached to a dispute case using services for object and the link between this table and dispute case table SCMG_T_CASE_ATTR is INSTID_A. This field holds the value of CASE GUID from SCMG_T_CASE_ATTR. Now my requirement is whenever an attachment is present in a dispute case i need to set a customized checkbox present in UDM_DISPUTE screen so that when an user opens the dispute case he/she can understand some attachment is present for this case by seeing the checkbox. I found the SCMG* badi's are not helpful to set the checkbox. Please let me know if you have any idea on how to implement it.
Thanks in advance,
Srilakshmi.

Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Hi Experts
I am bit confused ...on the Linkage of Credit memo and Dispute Case in EHP 4 and EHP5.
Does the following statement is valid in EHP4 or EHP5.
"You can add a credit to a dispute to close it or reduce the amount disputed."
If it is possible in EHP 5 or EHP 4, please let me know what is the procedure to follow?
If i need to activate anything in SFW5, please provide what is the Business function i need to activate.
Thanks in Advance.
Regards,
Meenkashi.N

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

Dispute Case - Additional Documents Attachment

Hi Experts
During the creation of dispute Case we have a requirement to Store attachments ( PDF, XLS or Word files) of customer business with Dispute case itself.
Can we utilize the Note functionality or Services for object?
In either cases where does SAP Stores the Documentation ? more details.... please
Please reply accordingly
Thanks
Regards,
Meenakshi.N

this is available as standard.
In the dispute - linked objects - the last tab various you can add a document.
you need to make sure you define the document type in the config screen "Define Document Category for Attachments to Dispute Cases"

FSCM SAP 5.0 Dispute Management-record and case model-dispute cas model.xml

Hello,
I am using the W21: Dipsute Management Building Block Configuration Guide.doc
At the first step, creating a case record model, the configuration guide refers to a file:
6.     In the toolbar of the Modeler in the upper middle section select Model >> Load local file and open the file - dispute case model.xml -.
I do not have this file available, does anyone have any idea how to resolve this?
-     How can I obtain this file
-     Is this file necessary, to create a case record model
Thanks for your help.
Kind regards,
Santiago

Hi Santiago,
This was tricky for me too. Execute tran UDM_DISPUTE. Change your RMS ID (left side, middle box, icon with two overlapping squares) to UDM_DISPUTE. In the same box, expand Record and Case Record Models. Double click on Modeler for Case Records in Dispute Management. This brings up a search box. Click on execute Search. Double click on the Dispute Management entry in the lower box. This gives you the standard model. You can download this, using the Other Model Functions.
Then change to your custom RMS ID (ex. ZUDM_DISPUTE). Expand Record and Case Record Models. Right click on Modeler for Case Records in Dispute Management and select Create. Then upload the standard model into your RMS. Then you can customize the model as you wish. Hope that helps!
Beth

Dispute Case:UDM_Dispute Attach document

Dear All
We want to attach document to dispute case. We know attachment function available when someone open the dispute case from inbox but in this way only a person who is assigned as processor can assign the document to dispute case. But if someone other than processor wants to assign any document from UDM_Dispute.
Thanks and Best Regards
Farhan Qaiser

Are you asking how to add an excel spreadsheet into a dispute or something like that?
It is fairly simple,
This is done via linked objects.
In the other folder, you can add attachments.
There is config to be defined for the file type i.e. pdf, or xls.
Document types for Attachments for Dispute cases is the config task.

Creation of Dispute Case in FI-CA

Hello,
Anyone provide me insight for:
Creation of Dispute Case - As per SAP Standard functionaliy we can create the Dispute Case from FPL9/FPE2 and UDM_DISPUTE
Problem 1 : I am facing a problem to create dispute case from transaction UDM_DISPUTE for RMS ID UDM_FICA_DISPUTE(Error Message: UDM_FICA001 You can only create cases from Account Receivable and Payable) and case type FICA-Dispute Missing Payment.
Problem 2. Configured intergration with Contract accounting but I can't see any option to create case from FPL9 and FPE1/2/3.
Thanks in Advance...

Hi Rickyranjan, please provide additional information about your current settings:
Have you activated Dispute management in the activity Set up Company codes for contract accounts receivable and payable?
Have you defined the case types in FICA?
Best regards,
Cristobal.

Re: Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Dear Richard,
I'm facing same issue in my system.
I've already made the customization in my system but still i'm facing issue.
I'm not able to get credit in my dispute case. Could you please help me out.
Also help me to understand your below statement.
"And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note"
Best Regards,
Jain

Please note you have to perform the config - and then run the FOAP programs to attach and then match the credit to the dispute.
Please note the open item within the dispute will be cleared and a residual posted against the customer whilst clearing the credit note.

Customer line items ...dispute case

Friends,
when i go into the customer line item report (FBL5N) and click on a record it opens up a page where we see a button for 'Dispute Case'and i went there and changed the reason for case and saved it and came back to the fbl5n customer line item screen and checked the record against which i changed the reason for case, but it didnt changed the reasion on the record but when i go into the record and try to view it in additional details it shows me the one i have made changes. not able to understand why it is not showing in the list of line items when it is showing inside the record details that it has been changed,even i did refreshed it . Our end user wants to see the changed reason code on the line items page wich is on the AR side when we change the reason for case on the dispute side.
its kind of urgent please put some light onto it, any help would be highly appreciable...
Thanks
Jay

sounds like changing the ALE from system 1 to the other system.
However I doubt it will be that easy.
I believe that could should contact SAP SLO to work out the best route for data migration.

Table for Dispute case ID and accounting document number

Hi,
For a given dispute case ID (EXT_KEY) I am unable to find the corresponding accounting document number ( BELNR ) for this dispute case. I am able to see the accounting document for the dispute case on the transaction UDM_DISPUTE but then I am not finding the same in any tables. Can anyone let me know in which table can I find the relationship to determine this. Thanks in advance.
Rgds,
Sowmya

Hi Sowmya,
check the table UDMCASEATTR00.it contains all the details about disputemanagement
please reward poitns if helpful

How to relate dispute case for a AR document

Hi Gurus,
I have a requirement to change the reason code change date of dispute case(DIspute management) for the related AR document.
Basically i am posting a AR document through BAPI. Now i wanted to take the last dunned date(MADAT) and find the related dispute case after that change the reason code change date using last dunned date.
so my question how to relate relevent dispute case for the AR document?
Thanks advance.
Regards,
Radhakrishna.

Hi.............
Better and simplest way you can get it through a simple qury report. Create a query by joining two tables ODLN and OINV. OINV's docdate means the closing date of delivery challan.
Regards,

Error in creating Dispute case

Hello Experts,
i got this error in su53
Evaluation of Last Failed Authorization Check of User KHPSAROM
Description                                                                                Authorization values
User Name                      KHPSAROM     Authorization Object                     CPE_SETTIN
System                         FCP          Client                                   400
Date                           15.10.2010   Time                                     13:34:30
Instnce                        fghsrv014    Profile Parameter auth/new buffering     4
    Authorization check failed
   Object Class AAAB Cross-application Authorization Objects
     Authorization Obj. CPE_SETTIN Commodity Pricing Engine: General Settings
       Authorization Field ACTVT Activity
                                                                                03
   User's Authorization Data KHPSAROM
   Object Class AAAB       Cross-application Authorization Objects
     Authorization Object CPE_SETTIN Commodity Pricing Engine: General Settings
       Authorizat. T-FD96017500 Commodity Pricing Engine: General Settings
         Profl. T-FD960175   Profile for role Z:ROLE_AR_ARACC
         Role Z:ROLE_AR_ARACC
         Authorization Field ACTVT Activity
                                                                                03
User cannot create dispute case
try to solve it
Thanks and regards
Dhaval Thaker

To disspell any doubts, SU53 shows the last failed auth check which the user invoked in a program, immediately before executing Su53. It is not necessarily the correct one to assign!
Melissa Salamone wrote:
> And this is way out from left field but I actually had this happen to me a week or two ago - double check the role and make sure that authorization is actually there. I had one pop where it showed an authorization that was an old version of the role but not in the current version.
>
I assume by this that you are referring to profile name collisions. This has two common causes:
The SID ID's of PROD, QAS and DEV etc systems all have the same identical characters in the 1st and the 3rd place. Only these two are used in the generation of the profile name. Search for "AGR_NUM_2" for more infos and options.
Another (IMO more likely possibility) is that which SAP Note 1373111 describes in the reason codes of the FOR USER construct. The check might infact have been performed against a different user ID...
Please run the same with an ST01 trace on and check the reason code (if your kernel release is high enough).
Personally I am rather sceptical about this new mechanism in the wild. The old mechanism via FM AUTHORITY_CHECK at least gave us a where-usd-list and when jumping from the trace to the source it was clear what the developer had intended to do, even if they have already left the building...
Cheers,
Julius

Dispute case ID no longer in cleared document visible

Hi,
we have voided a dispute case.
Now, when I go back into document display or through FBL5n I have no longer visibility of the case. How can that be?
The disputed FI document has been cleared. And the FI document is still visible as linked document in the case.
for reporting reasons and account overview I would need to see this.
What can I do?
Thanks + Regards
Hein

Are you saying you disputed an item.
Then you voided it
Then the item was cleared
If that is the case I believe everything is fine.
You will always be able to see a voided dispute - you can use the status to remove it from reporting
By voiding the item - the AR data will no longer link back to the dispute. This allows the AR item to be disputed again.
Hope this helps

Getting Error while generating Dispute Case

Hi,
While creating Dispute for Down payment received for and invoice I am getting error "User XXX is not created in dispute case processing system". This case I am creating through FBL5N.
Now if I enter another user Processor it says "Entry DZITO does not exist in USR02 (check entry)"
So can any body help me out in this.
As I am new to dispute Management.
Regards,
Kiran.

Hi Kiran,
It seems that a processor is required for your dispute.
You can check the attribute aligned to the dispute case.
Within the attribute, there is a tick box against the processor field to indicate that this is mandatory.
The second error is the user you entered for the processor field, is that the userid you entered is not a SAP user id.
Please make sure that only SAP user ids are entered.

Error - Dispute Case Data Could Not Be Read

I got above error while creating the dispute case in production server.
Anyone have an idea how I fixed it, does it need to see RFC?
Please guide me
Krunal

Hi Mark,
Thanks, while I create one document for dispute case system is not able to read the document. It is in productive client. we have cluster specific transactions in one cluster we post documents and another cluster dispute cases create. so when I tried to create dispute case in main cluster with ref to document system gives me below error.
Normally we post transctions in G cluster and after posting in G we process dispute case in G cluster and after it open in E cluster for details about dispute case.
Using UDM_DISPUTE transction code for look into dispute cases in E cluster, here we canonot proceed from G to E, In G Cluster we find this error and because of this we unable to create dispute case in E cluster.
If you need more information, Please ask me.

Dispute Case attachments: CMS, DMS, RMS, ArchiveLink... Confused!

Similar Messages

Maybe you are looking for