Dispute case -- Co-ordinator and Origin field

Hi All,
Dispute case is created. I went into Change mode, trying to populate Co-ordinator field and Origin field. These fields are greyed out and not ready for editing. Even though Attribute profile is changed to modifiable, i am not able to change. Help in this reagard is appreciated.
Thanks
Rajanikanth.

check all of the options in the attributes profile
on the far right is editable on creation only or something like that.
the other thing to check is that you are editing the correct attribute profile linked to the dispute case...

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Dispute Case- FSCM

Hi,
I want to create a dispute case through FBL5n and initiate a WF. I activated all the agents and events but still there is no work item.
Can any one help in this regard.
Regards,
Aruna.

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Add new field during the creation of a dispute case from AR

Hi experts,
Can you help me out with the steps necessaries to create a new field and add it and completed during the creation of a dispute case from AR.
Many thanks.

Yes, BADI fdm_user_screen has to be used.
1 method GET_CREATE_SCREEN to define the screen with the new attribute/s
2 method CREATE_SCREEN_PBO to define the logic tht u want to get processed before the screen is up for display, (possibly pre-population of the attribute/s)
3 method CREATE_SCREEN_PAI for logic after the user has entered value in the attribute/s

Dispute case Amount Fields in Local Currency

Is it possible to have dispute case amount fields available in local currency instead of document currency?

You can add new fields to the Dispute case (attributes) - therefore it is possible.
It is not there as standard - however you can add the fields to the UDMCASEATTR00 table - define how they are populated via a BAdI - and then add the new fields into you case attribute profile.

Dispute Case - Paid amount shown in 'Cleared Manually' field

Hi
I am configuring dispute mnagement. When I pay an invoice using standard incoming payments transaction F-28, then the dispute case status changes to CLOSE, but the amount paid is being shown in the 'Cleared Manually' field rather than 'Paid' field. What is the cause of this issue and how can this be fixed?
Thanks

I used case record model UDM_DISPUTE as a copy template. It had following structure nodes: Business partner, Disputed objects;Resolved objects;Items assigned during clearing; Other objects;and Various.
Now, amongst these I cannot see anything which says 'Paid' and Cleared Manually' . Could you elaborate which values would have been copied incorrectly in your opinion?I am testing a full payment scenario and not Residual or Partial payment.

Re: Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Dear Richard,
I'm facing same issue in my system.
I've already made the customization in my system but still i'm facing issue.
I'm not able to get credit in my dispute case. Could you please help me out.
Also help me to understand your below statement.
"And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note"
Best Regards,
Jain

Please note you have to perform the config - and then run the FOAP programs to attach and then match the credit to the dispute.
Please note the open item within the dispute will be cleared and a residual posted against the customer whilst clearing the credit note.

Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Hi Experts
I am bit confused ...on the Linkage of Credit memo and Dispute Case in EHP 4 and EHP5.
Does the following statement is valid in EHP4 or EHP5.
"You can add a credit to a dispute to close it or reduce the amount disputed."
If it is possible in EHP 5 or EHP 4, please let me know what is the procedure to follow?
If i need to activate anything in SFW5, please provide what is the Business function i need to activate.
Thanks in Advance.
Regards,
Meenkashi.N

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

Link between Credit Memo and Dispute Case

Hi,
Please help me. How to Link between Credit Memo and Dispute Case
Thaks,
Vinod.

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

When using program RFDM3000/Automatic creation of dispute cases what is the difference with the option of Automatic incoming payment and Open items?

We currently have a batch jobs running for each, automatic incoming payment and open items. This was set up in the past and we are trying to determine what the difference is for each of these functions? Do you need to have the automatic incoming run prior to the open items for residuals and payments on accounts?

Hi Chris,
Program RFDM3000 creates dispute cases for residual items arising during automatic incoming payments (account statement, lockbox), during check presentation, or in postprocessing.
Alternatively, you can use the program to create dispute cases for open receivables items. You can use the selection criteria to restrict the quantity of open items (for example, using the document type and posting key for residual items from incoming payment postings).
You will find more information in the link below
http://help.sap.com/saphelp_erp2004/helpdata/en/0b/e07340b0c6980ae10000000a155106/content.htm
Regards,
Jose

FSCM SAP 5.0 Dispute Management-record and case model-dispute cas model.xml

Hello,
I am using the W21: Dipsute Management Building Block Configuration Guide.doc
At the first step, creating a case record model, the configuration guide refers to a file:
6.     In the toolbar of the Modeler in the upper middle section select Model >> Load local file and open the file - dispute case model.xml -.
I do not have this file available, does anyone have any idea how to resolve this?
-     How can I obtain this file
-     Is this file necessary, to create a case record model
Thanks for your help.
Kind regards,
Santiago

Hi Santiago,
This was tricky for me too. Execute tran UDM_DISPUTE. Change your RMS ID (left side, middle box, icon with two overlapping squares) to UDM_DISPUTE. In the same box, expand Record and Case Record Models. Double click on Modeler for Case Records in Dispute Management. This brings up a search box. Click on execute Search. Double click on the Dispute Management entry in the lower box. This gives you the standard model. You can download this, using the Other Model Functions.
Then change to your custom RMS ID (ex. ZUDM_DISPUTE). Expand Record and Case Record Models. Right click on Modeler for Case Records in Dispute Management and select Create. Then upload the standard model into your RMS. Then you can customize the model as you wish. Hope that helps!
Beth

Good evening..i accidentally dropped my iphone 5ang it has scratches on the metal case,how can i replace a new and original metal case?

good evening..i accidentally dropped my iphone 5 and it has scratches on the metal case..how can i replace anew and original metal case?

You cannot. Apple also does not repair iPhones.
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Why dispute case "status" changing automatically and also not updating in log

HI,
I found something curious as you can see in the image below , I was process dispute case "data complete" to "Partially Approved - SDC" but system automatically changing status to data complete ... I did 2 times but system is automatically changing status . We are unable to get the details in log also.
Any one can help why system is automatically changing and log is not updating .

Hi,
It may be the case that some of the SharePoint timer jobs were not created when the PWA was provisioned.
Try to re-provision the PWA instance and see if that would help (edit the PWA instance in SharePoint Central Admin without changing anything)
Paul

Table for Dispute case ID and accounting document number

Hi,
For a given dispute case ID (EXT_KEY) I am unable to find the corresponding accounting document number ( BELNR ) for this dispute case. I am able to see the accounting document for the dispute case on the transaction UDM_DISPUTE but then I am not finding the same in any tables. Can anyone let me know in which table can I find the relationship to determine this. Thanks in advance.
Rgds,
Sowmya

Hi Sowmya,
check the table UDMCASEATTR00.it contains all the details about disputemanagement
please reward poitns if helpful

Dispute Case-Coordinator

Hi Guys,
I know that the processor,person responsible and the coordinator need to be in the table usr02 so that a dispute case can be created, but in our present scenario we don't have the coordinators in SAP and I have stored them in a Z table.
So I need to update the dispute case with the coordinator found in this Z table, I have played with the attribute profile idea but it doesn't solve my problem.
Is there a solution where I can create a dispute case with the coordinator id from this Z table, I don't want to override the standard dispute case program.
Thanks,
Kumar.

How do you want to use the co-ordinator field? Is your issue with reporting, or with something like workflow.
You could create a Z Table, that has the user based on certain criteria, so Company Code, Customer type, Dispute reason code.
You can put a dummy user in the co-ordinator field, but use the value in the Z table for reporting or workflow.

Dispute Case write off to CO-PA

Hi Experts
I have an requirement, when writing off dispute case, for some reason code we need the write off to go to CO-PA. Could you please suggest how this can be done. I have tried the user exit, FDM_AR_DISP_WRITEOFF, but not sure how to start with. There is a field additional criterion in general ledger account folder where I specify the case type, reason,...... not sure what to fill in this field, this field is related to the badi.
Can somebody provide me some directions, please.
Thanks you in advance
Jen

Hi,
So basically you need to information from the invoice right? If so, when you write off your open receivable you can have the system look at the original posting. Retrieve the information from there (and that could be many lines since you retrieve that info from the invoice) and post to the P&L with the relevant COPA information from the invoice and to the correct P&L account for Bad Debt Write off. This then can also be many lines depending on the COPA information on the invoice lines.
Regards,
Richard

Dispute case -- Co-ordinator and Origin field

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