Dispute Management - Buffer Process

Hi Guru's,
When creating a dispute for some reason, at no particular interval, I am getting the message to run "FDM_BUFFER_PROCESS".
Question:
1. What does this indicate?
2. Why does this happen?

Is it asking you to run FDM_PROCESS_BUFFER?
If so this is because the case was locked for edit and activity in AR was trying to update the case. This program will sync up the case with AR.

Similar Messages

Write off process in dispute management

Can some body throw more ligght on the write off process in dispute management . Including configuration steps(t-code), level of details / AR-table affected etc.
Thanks
Nik

In order to write-off dispute case appropriate confiuration needs to be done which includes assigning an "Escalation REason" to Write off a dispute case.
This means that you have an option of writing off all dispute cases with a specific Escalation Reason.
The impact of the write off would that the customer invoice is cleared and written off amount is debited to a GL account defined in the configuration. You also have the option of Cost Center to which this amount has to hit to analysis purpose.
Raj/

Is there a way to hide some reason codes in dispute management without deleting?

Within SAP Dispute management (UDM_DISPUTE) we would like to remove some of the available reason codes in the drop down on the search screen and available to assign drop down, but not physically delete them. Is there a way to do this?
I know if I physically delete them out of the Reason code list (SPRO -> FSCM -> dispute management -> Dispute Case Processing -> Case types -> Create Values for Attribute "Reason") then if an old dispute case that used that reason code is displayed, the four digit number code will be displayed rather than the description. So we would prefer to not physically delete the code / description from the reason codes but somehow make them non-display, or inactive.
Any thoughts on this?

Hello Stephen,
you may consider the functionality "personal list", putting all valid reason codes in and leaving out those you do not want to show. Maybe your Authorisation / Security Team can also help you performing this exercise for all affected users at once.
Regards,
Christoph

Dispute management - please help

Hi Gurus,
When I search for a dispute case using transaction UDM_DISPUTE then getting error below. It is not giving any additional information. When I click the message then I am directed to main menu.
no RFC destination could be determined for the method call
Please help,
Regards,
Pavan

Hello
Blue print document is confidential and varies from company to company, how ever I would try to give you some guide lines.
- Understand the scope of sales and distribution, what sub modules of SAP and current business processes have been decided.
- In principle you need to understand the "order to cash " cycle
- At every SD process, relate to FI what documents are being generated
- Some processes like master data creation, credit management policy of the client may be common to SD and FI, so they would part of both the processes
- Use ASAP questionnaires and get feed back, comments and arrive at final list of processes in AR, credit management, collections and dispute management
- Make visio and flow charts for every process in minutest detail
-For every process, ensure , visualise the configuration, test scripts, user manuals etc, so that they would be prepared with ease in the next stage
Reg
assign points if useful

Field addition in Attribute Profile (Dispute Management)

Hi Friend,
i am trying to add the field in dispute management attribute profile. But values are not updating in dispute case.
please suggest. How to add the new field in UDM_DISPUTE attribute profile.
Thanks in advance.
Regards
Ram

you need to look at the enhancement for completion of cases, which is under the process integration with AR
The name is FDM_AR_DISP_COMPLETE .
You would need to add appropriate coding to make the values available and populated.
Regards
Hein

Question on dispute management status profile

Dear Friends,
I have a quetion on SAP FSCM dispute management status profile. While setting up the status profile we would specify the status values. A number is assigned to each status and it will have corresponding system status. In the standard delivery the numbers assinged to status are (10,20,30..etc). Does any one know what is the significance of these values? My question is it required to use this numbers or it can be anything.
Any help will be greatly appreciated..

Hello,
The status profile is used by definition of the Case Management configuration behind each Dispute.
A number is assigned to every step, and the number controls changes in the status, and can only be moved to a new number if it is customized to do so.That forbids you to jump into undesired states...
My general recommendation is keep them in ascending order, since the default when opening a case is to give the lowest value, and generally, closed cases are 98 or 98.
Configuration is done via: SPRO->FSCM->Dispute Management->Dispute Case Processing->Status Management->Create Status Profile.
Here is an Example for Legal Claim:
10     10-New Case     001
20     20-Pre-Presentation of Case     002
21     21-Case Presentada     003
22     22-Case - Rejected     003
23     23-Case - Ammended     003
30     30-Payment Order      003
40     40-Personal Notification     003
41     41-Notification via Advise     003
42     42-Notification via Presentment of Charges     003
43     43-Notificatio via Conculding Behaiviour     003
50     50-Rebuttal     003
60     60-Proof     003
61     61-Questionning to the Parties     003
62     62-Testimonies     003
63     63-Document Exhibit     003
64     64-Judicial Inspection     003
70     70-Final Debate     003
80     80-Sentence      003
I hope this answers your question.

Credit Management and DMC (Dispute Management)

Hey All, Please help me out with Credit Management and DMC (Dispute Management) in Accounts Receivable. Give me the use and details of both as well as the web links with more info. Thanks in advance
Tina

Hi TG,
The SAP® Dispute Managementapplication enables you to resolve customer disputes overreceivables more effectively.Fully integrated with other SAP financial management applications, it can help youimprove the tracking and processing of short payments,streamline your accounts-receivable processes, and enhance your customerrelationships. Companies thatuse SAP Dispute Managementhave reduced their days salesoutstanding by as much as 20%. SAP Solution BriefSAP® Dispute Management
Pl check this link for more info :
Dispute Mangement
regards
sadhu kishore

Could you explain the work flow logic in dispute management

Hello,
Could any one explain the the work flow logic in dispute management .
When will the first work flow initiate and who will recive the first notification and what are the action he/she usually perform. How it trigger to next level and what is the events consider for the next work flow trigger.
If some one could share a real work flow example in line with Dispute management will be great...
regards
Sibichan

Dispute management workflow will help to automate business process.
When some action or information is expected form individual or department then
Workflow can be triggered on editing some field in dispute case and workitem is send
to individual or group, So that they can respond to it.
We can use function email notifications to speed up the process.
Based on organizational needs triggering events can vary.
Regards,
Raju

Workflow in Dispute Management

Hi,
Is there anything additionally required to get the standard workflow in FSCM Dispute Management going?
I have activated / completed the task specific customising but nothing is happening.
Also, where is the option to send WF messages as express?
Thanks
Hein

Hi,
This is from the IMG documentation:
In the standard delivery, the workflow samples WF01700044 and WF01700051 are used for dispute case processing via workflow, whereby the latter merely provides the notification functions of WF01700044. WF01700044 controls the complete notification and sending of work items.
In the component FIN-FSCM-DM-DM, you have to activate the event linkage for the relevant workflow. You do not have to assign a processor; this takes place via the dispute case. If you do not use the workflow samples from the standard delivery, you have to make sure that all tasks that are not background tasks are defined as general tasks.
I have activated the event linkage.
However, when using Dispute management, no work items or similar are being send.
What could be the problem?
Is there another transaction I need to check?
Other WF in the system work.
Thanks
Hein

Dispute Management Partial Payment

Dear All
We have created a dispute case and later record the partial payment but system does not give any message that Express Document Subsequent update for the case XX received from author.
I test the same in Ides and getting the above message. Any idea what I am missing.
Thanks and Best Regards
Farhan Qaiser

Hi ,
Kindly note that based on the message whevere any payment ( full or partial payment)agaist an invoice the updation takes place in the dispute management automatically and the status or the dispurte amount get reduced sometimes if two or more process takes place simultaneoulsy then the message occurs

Dispute management - workflow

Hi
Is there anything additionally required to get the workflow in Dispute Management going? I have activated / completed the task specific customising but nothing is happening.
Also, where is the option to send WF messages as express?
Thanks
Hein
Edited by: Hein on Jun 26, 2009 12:20 AM

Hi Neeleswar,
Could you please give further information on where exactly I need to activate the task in Dispute Management?
In my model the modeler I have created an additional node for Workflow
- for all elements
- for all roles
attribut ANCHOR
and value WFATT
Is this required- Is this part of your statement ""Add PROCESS in dispute case type.""?
Best regards
Hein

ERROR MESSAGE sap system manager:work process restarted, session terminated

Hi,
i am a beginer in SAP administration, users are getting this error message and i have done all my research and not able to resolve this issue. Here are the details
SAP Version :ideas 4.7
Database :Oracle
OS : windows 2003
Module user is working on MM
user working on it is a Super user with all the permissions
SAP is configure to run under the European date and decimal format.
I have never done any database administration on it, it is a new install and has been rarely used.
User creates a RFQ and when he tries saving it , seems like for the first time after either restarting the macine or restarting the service it might work and at time it might not, this is a very sporadic error and most of the times it crashes out with the message "sap system manager:work process restarted, session terminated" and kicks the user out of the session.
Below are the details of the error message from ST22 :
name of the runtime error : system_core_dumped
below are the details of the error message and its resoltion as suggested by sap help :
========
Runtime Errors         SYSTEM_CORE_DUMPED
       Occurred on     01.02.2008 at 07:52:19
Process terminated by signal " ".
What happened?
The current ABAP program had to be terminated because the
ABAP processor detected an internal system error.
The current ABAP program "SAPLCLSC" had to be terminated because the ABAP
processor discovered an invalid system state.
What can you do?
                                                                                Make a note of the actions and input which caused the error.
To resolve the problem, contact your SAP system administrator.
You can use transaction ST22 (ABAP Dump Analysis) to view and administer
termination messages, especially those beyond their normal deletion
date.
Error analysis
An SAP System process was terminated by an operating system signal.
                                                                                Possible reasons for this are:
1. Internal SAP System error.
2. Process was terminated externally (by the system administrator).
           Last error logged in SAP kernel
                                                                                Component............ "Taskhandler"
Place................ "SAP-Server server1_DEV_00 on host server1 (wp 1)"
Version.............. 1
Error code........... 11
Error text........... "ThSigHandler: signal"
Description.......... " "
System call.......... " "
Module............... "thxxhead.c"
Line................. 9555
How to correct the error
The SAP System work directory (e.g. /usr/sap/c11/D00/work ) often
contains a file called 'core'.
Save this file under another name.
If you cannot solve the problem yourself, please send the
following documents to SAP:
1. A hard copy print describing the problem.
   To obtain this, select the "Print" function on the current screen.
                                                                                2. A suitable hardcopy prinout of the system log.
   To obtain this, call the system log with Transaction SM21
   and select the "Print" function to print out the relevant
   part.
3. If the programs are your own programs or modified SAP programs,
   supply the source code.
   To do this, you can either use the "PRINT" command in the editor or
   print the programs using the report RSINCL00.
4. Details regarding the conditions under which the error occurred
   or which actions and input led to the error.
System environment
SAP Release.............. " "
Application server....... " "
Network address.......... " "
Operating system......... " "
Release.................. " "
Hardware type............ " "
Character length......... " " Bits
Pointer length........... " " Bits
Work process number...... " "
Short dump setting....... " "
Database server.......... " "
Database type............ " "
Database name............ " "
Database owner........... " "
Character set............ " "
SAP kernel............... " "
Created on............... " "
Created in............... " "
Database version......... " "
Patch level.............. " "
Patch text............... " "
Supported environment....
Database................. " "
SAP database version..... " "
Operating system......... " "
User, transaction...
Client.............. " "
User................ " "
Language key........ " "
Transaction......... "ME41 "
Program............. "SAPLCLSC"
Screen.............. "SAPMM06E 0320"
Screen line......... 71
Information on where termination occurred
The termination occurred in the ABAP program "SAPLCLSC" in "EXECUTE_SELECT".
The main program was "SAPMM06E ".
The termination occurred in line 131 of the source code of the (Include)
program "LCLSCF2G"
of the source code of program "LCLSCF2G" (when calling the editor 1310).
=============
i even tried increasing the dialog processes but with no use.The same error occurs.
I appreciate every one of help i can get, i am working on a deadline which is tomorrow evening to resovle this issue, any kind of help is highly appreciated.
thanks
mudessir.

Hi
   follow correction method suggested in this dump,
" The SAP System work directory (e.g. /usr/sap/c11/D00/work ) often
contains a file called 'core'. Save this file under another name."
have you done this?
with regards,
raj.
<i>pls, award points</i>

Firefox won't close without using Task Manager - end process; can't start in safe mode or disable add-ons

I've been having a memory leak/hanging problem for weeks -- FF slowly increases memory usage until it's at almost 100% and then freezes and I have to shut it down via Task Manager/end process.
Last week I updated to FF 12, and I also added the Web Developer 1.1.9 add-on. Now every time I open Firefox it tries to go to the "Web Developer installed" page, but the page never loads. Nothing else will load either.
I can't start in Safe Mode because of the problem with having to close it in Task Manager. I select "restart with add-ons disabled" and it just never opens. The Add-On manager page won't load, so I can't disable Web Developer to see if that's the problem.
I've uninstalled Firefox and reinstalled, and it still goes right back to the Web Developer page when I open the freshly installed copy.
Help, please!

Have you already tried clearing the browser cache, opening a blank tab, and trying to open some other website ?
* [[how to clear the cache]]
Instead of trying to open safe mode from within the User Interface menu have you tried alternative methods such as holding the shift key when you start Firefox. (After checking for running Firefox processes or plugincontainer and killing them if found )
* see [[safe mode]]
* [[firefox hangs]]
If using safemode does not help first of all try creating and using a new profile.
* [[Basic Troubleshooting#w_8-make-a-new-profile]]_8-make-a-new-profile
If all the above fail then try a clean re-install of Firefox
* [[Basic Troubleshooting#w_7-reinstall-firefox]]_7-reinstall-firefox

FI treatments related to Dispute Management in FSCM

MODERATOR: please read the forum rules about requesting documentation
Hi Financial gurus,
anybody has documentation of FI treatments related to Dispute Management in FSCM?
I'm intrested, in particular, in management of deductions "trade related" that is referret to trade promotions; indeed we're planning to integrate FSCM with TPM.
Anybody has documentation on that?
Regards
C

Usually Reason and Root cause are related. You can write a validation on these.

Loyalty Management - Redemption Process

Dear Experts,
I'm a bit confused with the Loyalty Management redemption process with Partnership. Would appreciate if you could clear my thoughts.
We have this process where currently, when a customer buys a product from a retail partner, the customer earns point and the points are deducted from the partner point account. However, when the customer redeems points (eg: using points to purchase a product from the partner), does the points actually being return back to the retail partner? Because at the moment i do not see how this works. My assumptions are one of the following options below:
1) When customer redeems point, a membership activity is created. At the same time, a partner activity is also created. Points are deducted from the member's account, but at the same time, points are added into the partner's membership account. This would mean we have to create a Membership for a Partner. Does this makes sense?
2) At the end of the month, a report will be pulled out to see the number and total amount of redemptions by customer for that particular retailer/partner. We will then create a credit memo request seperately to settle the amount with the partner
3) Or for every customer redemption, eg: customer redeems a packet of drink for 100 points, then credit that 100 points back into the Partner Point Transaction. But how is this being done? Currently the system only auto deduct the partner point transaction for customer's point earning

Hi Pradeep,
Please refer to the help file for more information.
http://help.sap.com/saphelp_crm70/helpdata/en/2e/26c437e5dc412db8adc99135fe3484/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/d9/407fbbba274c8c9df0248f56cc73e9/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/67/42ed4bf8f5460591bd302469f3b12d/content.htm
Hope this helps.
Regards,
Rashmi

Dispute Management - Buffer Process

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