Dispute management - workflow

Hi
Is there anything additionally required to get the workflow in Dispute Management going? I have activated / completed the task specific customising but nothing is happening.
Also, where is the option to send WF messages as express?
Thanks
Hein
Edited by: Hein on Jun 26, 2009 12:20 AM

Hi Neeleswar,
Could you please give further information on where exactly I need to activate the task in Dispute Management?
In my model the modeler I have created an additional node for Workflow
- for all elements
- for all roles
attribut ANCHOR
and value WFATT
Is this required- Is this part of your statement ""Add PROCESS in dispute case type.""?
Best regards
Hein

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FSCM Dispute management workflow

Hi All, I have activated the workflow WS01700044 for dispute management email and notifications.
event: NONPROFESSIONALUSERSET
This event get triggered when dispute case is created or changed.
Now my issue is when I create a case, it is sending a mail to processor of case. But if I change the processor in t-code UDM_DISPUTE, it trigger the event and workflow but it is ending with error because field RECIPIENT in event come blank hence email step goes into error.
I have checked all email Ids are maintained in respective user profiles. Even it sends mail in create.
IF anyone know how to correct it, plese let me know.
Thanks,

Hi -
Even if you HAVE maintained an email address in the user profile, emails are not automatic.
Check with your Basis person to make sure outgoing emails aren't blocked.
You should also check the workflow status from within the case itself. The 044 workflow is pretty clear on showing that there will be a red box because a workflow event failed. Check there and report back here.
D

Workflow in Dispute Management

Hi,
Is there anything additionally required to get the standard workflow in FSCM Dispute Management going?
I have activated / completed the task specific customising but nothing is happening.
Also, where is the option to send WF messages as express?
Thanks
Hein

Hi,
This is from the IMG documentation:
In the standard delivery, the workflow samples WF01700044 and WF01700051 are used for dispute case processing via workflow, whereby the latter merely provides the notification functions of WF01700044. WF01700044 controls the complete notification and sending of work items.
In the component FIN-FSCM-DM-DM, you have to activate the event linkage for the relevant workflow. You do not have to assign a processor; this takes place via the dispute case. If you do not use the workflow samples from the standard delivery, you have to make sure that all tasks that are not background tasks are defined as general tasks.
I have activated the event linkage.
However, when using Dispute management, no work items or similar are being send.
What could be the problem?
Is there another transaction I need to check?
Other WF in the system work.
Thanks
Hein

SD Credit memo from Dispute management

Hi Experts
I need help in creating credit memo from Dispute management. I have contacted SAP for it and they suggested that it would be customization. Requirement is to create Credit memo directly from Dispute management module (Having a tab in UDM_Dispute ). Once i select that option it should create VA01 credit memo belongs to dispute details (assuming dispute was created belongs to SD billing document).
Can anyone direct me on which BAPI to be activated and which workflow event to get triggered etc?
Appreciate any help and points will be rewarded.
Thanks
Aleem

Hi Aleem
Were you able to accomplish that? If yes, can you please share the details? We have a similar requirement and want to initiate a credit memo request from dispute case.
Thanks
Swati

Could you explain the work flow logic in dispute management

Hello,
Could any one explain the the work flow logic in dispute management .
When will the first work flow initiate and who will recive the first notification and what are the action he/she usually perform. How it trigger to next level and what is the events consider for the next work flow trigger.
If some one could share a real work flow example in line with Dispute management will be great...
regards
Sibichan

Dispute management workflow will help to automate business process.
When some action or information is expected form individual or department then
Workflow can be triggered on editing some field in dispute case and workitem is send
to individual or group, So that they can respond to it.
We can use function email notifications to speed up the process.
Based on organizational needs triggering events can vary.
Regards,
Raju

Credit Management Workflow

hi
Some one know if the Workflow in FSCM (credit management and Dispute management is an automatic or manual Workflow and if it is part of the SAP R/3 standar version?
I think the workflow in Dispute management is a manual WF but how about Workflow in Credit management? some one know?
How work the Workflow into this Financial Supply Chain Management FSCM ?
regards
German

Hi
have a look the belwo link.
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/SDBFCM/SDBFCM.pdf
nagesh

Is there a way to hide some reason codes in dispute management without deleting?

Within SAP Dispute management (UDM_DISPUTE) we would like to remove some of the available reason codes in the drop down on the search screen and available to assign drop down, but not physically delete them. Is there a way to do this?
I know if I physically delete them out of the Reason code list (SPRO -> FSCM -> dispute management -> Dispute Case Processing -> Case types -> Create Values for Attribute "Reason") then if an old dispute case that used that reason code is displayed, the four digit number code will be displayed rather than the description. So we would prefer to not physically delete the code / description from the reason codes but somehow make them non-display, or inactive.
Any thoughts on this?

Hello Stephen,
you may consider the functionality "personal list", putting all valid reason codes in and leaving out those you do not want to show. Maybe your Authorisation / Security Team can also help you performing this exercise for all affected users at once.
Regards,
Christoph

FI treatments related to Dispute Management in FSCM

MODERATOR: please read the forum rules about requesting documentation
Hi Financial gurus,
anybody has documentation of FI treatments related to Dispute Management in FSCM?
I'm intrested, in particular, in management of deductions "trade related" that is referret to trade promotions; indeed we're planning to integrate FSCM with TPM.
Anybody has documentation on that?
Regards
C

Usually Reason and Root cause are related. You can write a validation on these.

Scanner calibration for colour-managed workflow

I would like to do a decent calibration of my Epson V750 Pro scanner to achieve a colour-managed workflow. I have the latest version X-Rite i1 Photo Pro 2 calibration kit, and although this enables me to calibrate my monitor and printer, it does not support scanner calibration. I do have Silverfast Ai Studio which includes a scanner calibration facility - is that the best available to me or are there any other options, possibly using the i1 spectrophotometer as I know that it used to be possible to carry out calibration with the older versions of that equipment? Other than that, I'm using an Espon 3880 printer, running Vista x64 and using Photoshop CS5.

Mike is probably right, the Epson profiles available in the Epson scanner sw are close enough. I;ve never seen any ******** about scanner output in this forum.

FSCM SAP 5.0 Dispute Management-record and case model-dispute cas model.xml

Hello,
I am using the W21: Dipsute Management Building Block Configuration Guide.doc
At the first step, creating a case record model, the configuration guide refers to a file:
6.     In the toolbar of the Modeler in the upper middle section select Model >> Load local file and open the file - dispute case model.xml -.
I do not have this file available, does anyone have any idea how to resolve this?
-     How can I obtain this file
-     Is this file necessary, to create a case record model
Thanks for your help.
Kind regards,
Santiago

Hi Santiago,
This was tricky for me too. Execute tran UDM_DISPUTE. Change your RMS ID (left side, middle box, icon with two overlapping squares) to UDM_DISPUTE. In the same box, expand Record and Case Record Models. Double click on Modeler for Case Records in Dispute Management. This brings up a search box. Click on execute Search. Double click on the Dispute Management entry in the lower box. This gives you the standard model. You can download this, using the Other Model Functions.
Then change to your custom RMS ID (ex. ZUDM_DISPUTE). Expand Record and Case Record Models. Right click on Modeler for Case Records in Dispute Management and select Create. Then upload the standard model into your RMS. Then you can customize the model as you wish. Hope that helps!
Beth

FSCM: Biller Direct using Dispute Management

Hi,
I've implemented SAP Biller Direct and I want to use the dispute management to create dispute cases directly from the webportal.
Dispute Management is activated. Its already possible to create cases in the backend (and to modify these cases on the frontend), but if I try to create a new case directly on the frontend, I get the following message:
"This service isn't available at the moment."
I dont know what to do. The biller direct integration in the Dispute Management is definitely activated. Customizing is done as well.
Any ideas?
Regards
Rainer

Hi,
have you activated all of the user id settings for Biller Direct? (XCM)
where are the 'user id settings' ? I've configured the userinterface, connectionmanager and application settings.
can you make any changes from Biller Direct to ERP?
- Yes, I can change the administrative data (integrated with accounts receivable).
- I can pay bills. Marked as 'arranged by Biller Direct' in the ERP. How can I post them, or is it done automatically?
What version of ERP are you using 6.0 or an older version?
Right, I'm using ECC 6.0.
Have you got your BASIS / PORTAL guys to check the connections that everything is open? (JCO's)
The connection works.

Dispute management - please help

Hi Gurus,
When I search for a dispute case using transaction UDM_DISPUTE then getting error below. It is not giving any additional information. When I click the message then I am directed to main menu.
no RFC destination could be determined for the method call
Please help,
Regards,
Pavan

Hello
Blue print document is confidential and varies from company to company, how ever I would try to give you some guide lines.
- Understand the scope of sales and distribution, what sub modules of SAP and current business processes have been decided.
- In principle you need to understand the "order to cash " cycle
- At every SD process, relate to FI what documents are being generated
- Some processes like master data creation, credit management policy of the client may be common to SD and FI, so they would part of both the processes
- Use ASAP questionnaires and get feed back, comments and arrive at final list of processes in AR, credit management, collections and dispute management
- Make visio and flow charts for every process in minutest detail
-For every process, ensure , visualise the configuration, test scripts, user manuals etc, so that they would be prepared with ease in the next stage
Reg
assign points if useful

Field addition in Attribute Profile (Dispute Management)

Hi Friend,
i am trying to add the field in dispute management attribute profile. But values are not updating in dispute case.
please suggest. How to add the new field in UDM_DISPUTE attribute profile.
Thanks in advance.
Regards
Ram

you need to look at the enhancement for completion of cases, which is under the process integration with AR
The name is FDM_AR_DISP_COMPLETE .
You would need to add appropriate coding to make the values available and populated.
Regards
Hein

Write off process in dispute management

Can some body throw more ligght on the write off process in dispute management . Including configuration steps(t-code), level of details / AR-table affected etc.
Thanks
Nik

In order to write-off dispute case appropriate confiuration needs to be done which includes assigning an "Escalation REason" to Write off a dispute case.
This means that you have an option of writing off all dispute cases with a specific Escalation Reason.
The impact of the write off would that the customer invoice is cleared and written off amount is debited to a GL account defined in the configuration. You also have the option of Cost Center to which this amount has to hit to analysis purpose.
Raj/

Question on dispute management status profile

Dear Friends,
I have a quetion on SAP FSCM dispute management status profile. While setting up the status profile we would specify the status values. A number is assigned to each status and it will have corresponding system status. In the standard delivery the numbers assinged to status are (10,20,30..etc). Does any one know what is the significance of these values? My question is it required to use this numbers or it can be anything.
Any help will be greatly appreciated..

Hello,
The status profile is used by definition of the Case Management configuration behind each Dispute.
A number is assigned to every step, and the number controls changes in the status, and can only be moved to a new number if it is customized to do so.That forbids you to jump into undesired states...
My general recommendation is keep them in ascending order, since the default when opening a case is to give the lowest value, and generally, closed cases are 98 or 98.
Configuration is done via: SPRO->FSCM->Dispute Management->Dispute Case Processing->Status Management->Create Status Profile.
Here is an Example for Legal Claim:
10     10-New Case     001
20     20-Pre-Presentation of Case     002
21     21-Case Presentada     003
22     22-Case - Rejected     003
23     23-Case - Ammended     003
30     30-Payment Order      003
40     40-Personal Notification     003
41     41-Notification via Advise     003
42     42-Notification via Presentment of Charges     003
43     43-Notificatio via Conculding Behaiviour     003
50     50-Rebuttal     003
60     60-Proof     003
61     61-Questionning to the Parties     003
62     62-Testimonies     003
63     63-Document Exhibit     003
64     64-Judicial Inspection     003
70     70-Final Debate     003
80     80-Sentence      003
I hope this answers your question.

Dispute management - workflow

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