Dissatisfi​ed with HP Office jet 6700 Premium Printer

I've had a HP Office Jet 6700 Premium Printer for 18 months and have encountered a failed printer head issue which essentially requires full replacement of the printer.  I've seen many other similar reports by others which clearly indicates this printer has a serious problem with the printer heads.  I'm getting ready to replace this printer, which is just 6 months out of warranty, and will seek another vendor to provide printing equipment.  Very disappointed in HP's printer product and will gladly provide input to help others avoid running into this problem.

Please read this post then provide some details.   What operating system?  What are the error messages on the printer or computer screen?
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Similar Messages

  • Wireless is not working on my new HP office jet 6700 premium

    Gents,
    i have a new HP office jet 6700 premium all in one printer and i coneccted to the network via wireless and its works only for 2 minutes and after that its not working via wireless unless i disconnected and reconected again please advice.
    FYI it is working very good by USB, and im using Mac OS X 10.9.3 version 
    Regards,

    Hi Kattoa,
    Welcome to the HP forums!
    I'm sorry to hear your Officejet 6700  doesn't seem to be holding it's wireless connection but I'd be happy to help determine what the problem could be
    I think it would be best if you followed this Printer Does Not Maintain Wireless Connection document as it should be able to help determine why the printer has to be reconnected so frequently.
    Let me know how that goes for you!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • My HP Office Jet 6700 Premium has suddenly stopped printing from my iPad

    I have a new HP Office Jet 6700 Premium
    It had been working just fine, wireless printing from my iPad.
    iPad shows a window that recognizes the printer, but it does not print.
    There is no error message.
    This question was solved.
    View Solution.

    The steps below typically resolve the issue you’re experiencing:
    1. Power off the printer.
    2. Completely power off the iOS devices (hold the Sleep and Home buttons simultaneously until a message appears asking you to "Slide to power off". Slide across that bar, and it should completely power off).
    3. Power the printer back on.
    4. Power the iOS devices back on.
    5. Try to print again.
    Those steps usually resolve the issue. If they do not, try this additional steps:
    6. Power cycle your router (usually done by unplugging the router’s power cord, waiting 20 seconds, and plugging it back in).
    7. Make sure that the iOS devices and the printer are all connected to the same network, then try to print.
    If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • Is i mac OS 10.5.8 compatible with hp office jet pro 8615e printer

    can an imac osx 10.5.8 be compatible with an hpofficejet pro 8615 e printer?

    Hi @dennisbriggs 
    I understand you have 10.5 and are trying to use the HP Officejet 8615 . The only suggestion I can make will not likely be ideal, but you could email anything you want to print from the computer to the printer.
    Each HP ePrint-enabled printer, such as the 8615 , has its own unique email address. After you enable HP ePrint on your HP ePrint-enabled printer, you can print from your mobile or network-connected device by sending an email to your HP printer's email address. With HP ePrint, you can print from anywhere, at any time. If you can send an email, you can use HP ePrint.
    This blurb, and more information, can be found in the following HP Document, ePrint Product Specifications.
    As mentioned. This is likely not ideal, it really depends on how much printing you plan to do. If this is practical for you as a work around then mission accomplished, we found a solution, if not....  The only other options would be to consider taking the printer back and getting a different model that is compatible with 10.5, or upgrading the OS if that Mac can allow for an upgrade to 10.6
    I know you'd rather not upgrade, but you might consider treating yourself, there are some nice new shiney Macs available. 
    What ever you decide, if you would like additional assistance, feel free to post back as I am happy to help.
    I hope my recommendations resolve your inquiry.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Office Jet 6700 Premium All In One

    Printer works but copy function does not.  When copy is selected, it reads "starting to copy" but never does anything.  Have to turn off machine to get it to cancel "starting to copy".

    Hello amw1945! Welcome to the forums!
    I saw your post about how you cannot make a copy. I would suggest checking for a firmware update and completely power resetting the printer with leaving it unplugged for at least 60 seconds. Ensure the printer is plugged in directly to a wall outlet. Avoid power bars and surge protectors to test the copies.
    Getting the Latest Firmware and Product Updates
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Have a great day
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Web Services could not be Enabled (Office Jet 6700 Premium)

    Hi,
         I've successfully connected my printer the internet via wireless connection. I can print from any computer over wifi. However, I cannot enable web services.
        I have tried every troubleshooting method available under the sun.
         Eg) Manually setting IP Addres and DNS, Restarting, Resetting to Default, Rebooting Router, updating router etc.
        All methods I have tried are also here (http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/ePrint-Apps-Connecti...
    I have read every forum relating to this issue and everyone seems to have had their issue resolved through all one or more of the methods I have already used. I am quite disappointed with having to spend so long getting my product to do what it is meant to do straight out of the box.
    Any further guidance would be kindly appreciated,
                Kind Regards

    Hi there, your frustration is understandable. It sounds like you have exhausted all the troubleshooting steps but if you haven't already, try using the manual DNS values in the image below in the printers embedded web server (EWS) settings. If you've already done this and your printer is only new let me know what country you are in and I'll provide you with a direct number for HP phone support as you may be entitled to a replacement.
    Best.
    If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
    If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
    I am an HP employee.

  • HP Office jet 6700 Premium e-All-in- one. Not printing from Mac Pro

    Moved to the Mac printing forum for better coverage.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

    What router? Have you restarted the router?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Office Jet 6700 Premium only prints the same crossword over and over

    My wife likes to do the daily crossword. However now it only prints the same one repeatedly. How do I get the EPrint to roll over to the next day? I have tried cancelling and resetting the app to no avail. Any help is deeply appreciated. I even tried the HP paid service. They were no help.

    Hi,
    It's very easy to add but a bit hard to remove. Please use the following instructions:
        http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mob​ile-Printing-and-ePrintCenter/Re-How-to-add-or-rem​...
    Regards.
    BH
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  • Hp office jet 6700

    I would like to know how to change the order that my printer prints. It is now printing from last to first. I want to change it to first to last. I have a Mac with operating 10.9 operating system. I checked in Hp Utility could find whern to change page settings. I have two printers one is a Photosmart 7510 and the other is HP office jet 6700.IW would like to this on both printers.I had received a post but that ninformation was for windows not a Mac.
    Thanks, WCG

    Hello wlliam,
    I see that you are looking for some instructions on how to change the page order.
    I am attaching a screen shot that will show you where to go to make the changes.
    When you get the document ready that you want to print, click on File and then go to print and this window will pop up.
    Depending on the operating system on the Mac you are using, some minor differences may appear. 
    You can make the changes on the Page Order drop down arrow.
    Please let me know how you make out and if you need any other assistance, please feel free to write me back at any time.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Office jet 6700 ,trying to print and it will say Printer Ready, Empty Print File !

    I have a HP Office Jet 6700. I'm trying to print a document , it will say prining Untitled . The printer queue will open up and say printer is ready, empty print file,Idle.
    It automatically goes into paused printer. When I try to click on the document itself in the print queue and resume print it gives the same message again.
    The Power on the actual printer is flashing slowly as well.
    I hae restarted my computer and shut down the printer completey multiple times and it still has not worked. I just printed something on this last night so I'm not sure what the probelm is. 
    This question was solved.
    View Solution.

    Hello there! Welcome to the forums @Chinadoll702 
    I read your post about the printing issues you've been experiencing on your Mac running 10.6 and your Officejet 6700. I have a few ideas in mind to get started and let me know the results and we will take it from there.
    Update the Firmware on the printer: Getting the Latest Firmware and Product Updates
    Power reset the printer and make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
    Press the Power button to turn on the product.
    With the product turned on, disconnect the power cord from the rear of the product.
    Unplug the power cord from the wall outlet.
    Wait at least 15 seconds.
    Plug the power cord back into the wall outlet.
    Reconnect the power cord to the rear of the product.
    If the product does not turn on by itself, press the Power button to turn it on.
    Make a few copies afterwards and tell me if the copies pause, cancel, do not work, etc.
    Try printing from Text Edit on your Mac as well, and get back to me with the results.
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • How do I enable the e-cloud on my office jet 6700 and set up its email address

    I have a new iPad that I'm trying to enable to print. (I never had any trouble syncing my old one.) I have followed the instructions but it's still not working. It seems perhaps it's because the printer is not set up for Cloud? Yet, There is an icon on my office jet 6700 that indicates it is cloud capable.

    Hi @Mes17333
    Welcome to the HP Support Forums.  I gather that you are trying to print from your new iPad to your Officejet 6700 printer. 
    I am presuming that the printer is connected to your wireless network as you indicated that you were able to print with your older iPad.  To use Apple’s AirPrint feature you only need to have the printer connected to your wireless network and that the router supports Bonjour communication.
    If you are using the HP ePrint Mobile app or the HP All-in-One Printer Remote app, then please click on either app’s name and it will bring up the appropriate FAQ document which will have the trouble shooting steps to get the iPad printing. 
    Please let me know how things turn out.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HT3669 Can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro

    Hi there, I can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro. I've tried all of the tips I've found online but when I try to 'Enable Scan to Computer' it says that there is a communication error. Anyone got any tips for me?

    Hi,
    Both printer and computer seem to be on same network.
    Please download and run the following utility to troubleshoot on the issue.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
    Also download and install the firmware update from the link below.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Scan-to-email app with Officejet 6700 Premium printer

    how to scan and email
    Scan-to-email app with Officejet 6700 Premium printer - attachment does not come through

    Hi
    Welcome to the HP Support Forums.  I see that you are unable to use the scan to email feature of your Officejet 6700 printer because you are getting an unable to connect message.
    There are several steps I would like you to try please. 
    Please turn off your printer. 
    Please turn off your router.  If your router doesn’t have an on/off switch, please unplug the power cord from the router.
    After waiting a full 60 seconds please turn on your router (or plug it back in). 
    After the router has completed its startup routine please turn on your printer.
    After the printer has completed its startup routine, please test the scan to email feature.  If it works there no need to continue with any further trouble shooting steps.
    Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this.   Don’t worry that the screen shots show a Officejet 8600 printer, the steps are the same.
    Please test the scan to email feature.  If it works there is no need to continue with any further trouble shooting steps.
    Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • How to scan with an office jet 6500a and a Mac OS 10.9.4?

    how to scan with an office jet 6500a and a Mac OS 10.9.4?
    This question was solved.
    View Solution.

    Hi midandco,
    I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
    Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
    I would also suggest running your Apple updates:  OS X: Updating OS X and Mac App Store apps
    After the updates, I would recommend readding the printer with theOS X v10.9 Mavericks: Installing and Using the Printer on a Mac.
    Please let me know.
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Simply Print Anything document with my Office Jet 6600

    Why can't I print with my Office jet 6600??
    Everything is connected but it is supposed to be Wireless??
    Please HELP I have been fighting this since I bought this printer!!
    Rene

    Hello rcblv. In order to assist you, I need to determine if the issue is hardware or software related. I want you to make a photocopy and perform a printer status report. I've included a link to the manual of this printer in case you need it. Let me know as soon as possible what the results are. I'm only here to help!
    http://h10032.www1.hp.com/ctg/Manual/c03226612.pdf
    Mario
    I worked on behalf of HP.

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