Distiller asks for serial over and over

hi, installed the CS5standard trial, then later bought it, uninstalled the trial, installed the bought version, entered serial. but now when i open Distiller, he asks me to enter serial - i do, and its the right serial, he accepts - and asks me again, and again.
so he doesn´t accept the serial and open the programm. what can i do??
i appreciate any help, thanks!
(i can´t find anything in programms that indicates that the trial version is still there, only adobe air uninstaller is older - shall i uninstall this?! it´s got nothing to do with CS, right?)
answers can also go to [email protected]

hi Manish,
i tried it, copied the cache.db on my desktop, deleted it in the AdobePCD file, restarted Mac - same problem
the other programms (PS; IN; ILL; Reader) work fine, its just distiller.
any more ideas?
Thanks a lot for your help!

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Hi,
This question is very similar to that of act_writ from 19/10/2014 ("Sudden trouble opening InDesign - serial number rejected")
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We have InDesign CS6 on a Mac, purchased last year with a student license. It always worked and opened the program without asking for a login. All of a sudden yesterday it asked for a login and the serial number, but it rejects the serial number I have received when purchasing the product.
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Exceptions are: If the serial was used several times in a way which is causing doubts of its legal use, then will Adobe deactivate it (e.g. use of several serial in connection with illegal copies) or when Adobe shuts down the activation server as it was done with CS2, but the user could replace it with a common serial.
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It may think you have a different computer if you've changed some of the hardware recently.
Did you purchase the software as a download or register it with Adobe? If so, your serial number may be available from them directly. Click first the red A logo at the top of this page, then drill down through [Manage Account] to see the products they have on file for you.
If you've physically lost your serial number and never registered it with Adobe, it's like losing a wad of cash on the street. You're responsible for holding onto your valuables and no one's going to step up and replace it for you.
The Creative Cloud Photographer's Bundle subscription package is still available for $9.99 a month, as far as I know.
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I have the same problem. Quite regularly, Adobe Application Manager (AAM) ask me if I want ot carry onthe trial or enter a license. I entered my license so often that I know it by heart now.
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I hope that you get a better resolution than I did.

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Try, if the solution in this post helps: Removing the ProAppSystemID file
Re: Serial number don't remember
Regards
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I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

Please then use your web Browser address http://www.adobe.com/ and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in using the account that has the subscription the one you used above to Activate Photoshop.

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Be sure to enter the serial number, when you are logged in from an account with Administrator priveleges - otherwise the serial number cannot be stored.
Aperture is installed for all users on your mac, so the serial number is written to the system library, not the user library; this requires read/write access for administrators. Do you enter your serial number using an administrator account?
SInce you migrated your system from another mac, you still may have an older ProAppSystemID file or Aperture cannot write to the System Library.
To stop Aperture asking for the serial number, first check, if you still have an old file "ProAppsSystemID" in your System Library.
Quit Aperture.
Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
Reenter your serial number, hopefully for the last time.
Sometimes Aperture writes this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp
Use the Finder's "Go" menu
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Aperture must be running, and you will have to wait a few minutes to be seeing the file appearing the /tmp directory.
Regards
Léonie

Distiller asks for serial over and over

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