Distiller Crashing

Question

I am using Mac 10.4.11 my acrobat distiller is 7.0.  On Thursday distiller was working fine.  I was off two days and when I came back everytime I try to distil a file it crashes my distiller. Any suggestion how to fix this problem?

Answer 1

Jean,
Crashing preview is a good sign sort-of. It means the problem in not
necessarily related to Acrobat. Having the problem with a different
user, indicates the problem is not a preference file problem. Possible
problems:
1) A permissions issue.
Using Disk Utility to fix permissions may cure the problem and may not.
This is easy to check. If fixing permissions doesn't work, try logging
in as root and see if it works. If it works as root, then the issue is
most likely permissions related. Don't forget to disable the root user
when finished (check the OS help to find out how to enable and disable
root.)
2) Bad fonts.
You can try disable most of your unnecessary fonts and see if that
helps. If you have good versions of the required fonts you can try
replacing those fonts as well.
3) You could have some sort of system problem. You can try to re-install
the last combo updater for the OS your are running. If this doesn't fix
the problem, we need to get more desparate. Backup your data and try an
archive an install of your OS.
Mike