Distinctive ring setting for incoming faxes keeps resetting itself

Hi, I recently installed an Officejet 4500 and in the fax setup wizard I chose "no" for having a distinctive ring for faxes.  I have tried but I am unable to receive incoming faxes and I have noticed that when I run the setup wizard again all of my previous information has been remembered by the choice for the ring setting has been changed to "distinctive ring". Any advice is appreciated.

Run a FAX TEST from your printer. -Press SETUP-press the right arrow until you get to "TOOLS" touch OK-press right until "RUN FAX TEST"  Your printer should give you a read out of 6 or 7 items and marks them as PASS or FAIL. What fails?  Also turn "ERROR CORRECTION" to "OFF" and "FAX SPEED" to "SLOW"from the FAX SETTINGS MENU. Then Fax 1-888-473-2963. (1-888-HP FAXME) This is a FAX TEST line where you can test your OUTGOING and INCOMING FAXES. First you send a fax then a few minutes later you recieve a fax back if every thing is working properly.

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