Distorted Audio -- not clipped or in the red but sounds like its both

I have a audio-distorted interview that sounds like its in the red-- but its not and is clean of clipping -- what could be the problem?

cizzler wrote:
One more question-- if I have interviews where the audio peaks above 12 and are also too low to hear in the same clip-- how can I mediate that? Is there an effect that normalizes both without going through with the pen tool and bringing up lows/bringing down highs?
Mmm...some clarity's required here.  When you say 'peaks above 12' are you talking about peaks during playback above -12 dB on the Audition meter?  If so, there's nothing wrong with that - that's pretty normal.  When you say 'too low to hear in the same clip' are you talking about too low to hear it when it's being recorded, or too low to hear afterward when you play it back?  If it's peaking at -12 dBFS, you should be able to hear it completely clearly.

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