Distorted sound from some CDs on Pavillion dv6

Approx 5% of my CDs have a distorted sound and are unlistenable. It is nothing wrong with the CDs, they play alright in my Lenevo T61 or McBook Air. The CDs are both new and old. It is the same using iTunes or Windows Media Player. Anyone experienced this and is there any solution?

Hi,
First, try the automated fixit from Microsoft on the links below.
Windows 7
Vista
Check if your CDs sound ok now.
If they don't, from the Start Menu, open the Control Panel and click on Device Manager. Click to open the IDE ATA/ATAPI Controllers. Right click on the first channel and select uninstall. Do not delete drivers if asked. When uninstalled repeat the process for each channel. Also if an ATA controller is listed, right click and uninstall this, again not deleting drivers if asked. Then open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked.
Reboot the PC and let Windows reinstall the devices. Check the sound from your CDs again.
If it still doesn't sound ok, run the automated fixit from Microsoft on the link below again.
Windows 7
Vista
Next, from the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if your CDs now sound ok.
Hope this helps.
Best wishes,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hi. I have notebook HP Pavilion dv6-6002er with Windows 7 64-bit OS.
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Hi,
Welcome to the forum.
mesteno wrote:
Hi. I have notebook HP Pavilion dv6-6002er with Windows 7 64-bit OS.
So I have a problem with my sound jack. There are two jack in computer and both doesn't work.
Some information about my notebook/
Audio: ATI SB800 - High Definition Audio Controller (IDT 92HD81B1X)
Version of BIOS: F.21.
Version of audio driver: 6.10.6330.0
Internal speakers work good, but when i insert headphones i hear something like click in headphones and no sound than.
Someone know any solution of this problem?
Thanks.
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You should try the Microsoft Fixit center for the automated sound fixit utility.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Distorted sound from some CDs on Pavillion dv6

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