Diverse 7460 not recording when on another call.

I have a BT Diverse 7460 - great phone. However, the answer machine only seems to record messages when the phone is on the hook. If I'm on a call then the outgoing message plays immediately, the beep is played and the caller can leave their message. However, there is no indication on the phone that either the call or the message were received and there is no message to play back. Is there something I can change to allow this call to behave the same whether I'm on a call or not?
Thanks in advance.

Just to confirm what Keith has said.
If you are already on a call, either incoming or outgoing your answer phone will not be able to answer the calls.
as Keith says, calls have prob been answered by 1571. Suggest you dial 1571 to retrieve them.
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DLL_Call_Screenshot.png ‏61 KB
DLL_Call_Screenshot.png ‏61 KB

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