DM 4.5, software issues message "Cannot find system in table file"

Question

Serious error in Desktop Manager Software V 4.5Windows XP SP3MS OutlookDesktop Manager Software V 4.5, accompanies new RIM Blackberry Curve package purchased retail Bell MobilityJune 2009
After installation DM 4.5, software issues message “Cannot find system in table file”This happens during “Intellisynch” [Outlook <> Curve] set up. Tried 4 times to make this work – no luck [I am experienced DM user – 4 BBerrys over 8 years]Called Bell Tech support 3 calls total time 2 hours !!Ended up trying to do command prompt and registry setting changes over the phoneDespite 3 long calls this did NOT solve the problem
Went to Blackberry web site -- their remedy is disgraceful - they expect untrained PC users to do clean removes of DM 4.5 with Windows Registry edits by hand. Highly risky – dangerous – and likely will not work
REMEDYUse MS Add/Remove programs to remove DM 4.5 or 4.7Download old version - DM 4.2 Release 2 from BBerry web suiteLoad DM 4.2DM 4.2 works fine – copied 1000 contacts and 1000 calendar entries from Outlook correctly to my new CurveDoug SeabornToronto Canada416 819 3684   

Answer 1

Hi and welcome to the forums!
These procedures do work, and are not very hard.
A lot of users have dealt successfully with it.
Here is the Knowledgebase article:
Let us know if you need some help or explanations.
OK?
Thanks,
Bifocals
 http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15278&sliceId=1&docTy...
The following error message appears at the end of the synchronization process in BlackBerry® Desktop Manager:
Cannot find table in system file
CauseA BlackBerry Desktop Software upgrade failed to remove the Connectors folder from C:\Program Files\Research In Motion\BlackBerry\Connectors. As a result, older Microsoft Outlook applications were registered with BlackBerry Desktop Software.
Resolution
To resolve this issue, complete the following steps:
Verify that the Connectors folder is present in the following folder: C:\Program Files\Research In Motion\BlackBerry\Connectors\MS Outlook Connector
If the Connectors folder is present, complete the tasks listed below.
Task 1 - Remove the existing Microsoft Outlook connector ilxolkCompanion.fil
Open a command prompt.
Navigate to the following folder: C:\Program Files\Research In Motion\BlackBerry\Connectors\MS Outlook Connector
Type regsvr32 -u ilxolkCompanion.fil. Note: Microsoft Outlook will no longer be listed as an available application in BlackBerry Desktop Manager.
Task 2 - Register the most current Microsoft Outlook connector
Open a command prompt.
Navigate to the following location: C:\Program Files\Research In Motion\BlackBerry\IS71 Connectors\MS Outlook Connector
Type regsvr32 msoutlookconnector.fil. Note: Microsoft Outlook will now be registered as an available application in BlackBerry Desktop Manager.
Note: After these tasks are complete, remove and re-install the BlackBerry Desktop Software. For instructions, see KB02206.
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