DM 6.1.0.36 Won't send contact pictures TO BlackBerry (but does get updates FROM BlackBerry)

Question

Outlook 2010 32bit, Windows 7, Desktop Manager 6.1.0.36 (Bundle 38), BIS
Torch 9800 & Torch 9810
DM is not sending pictures TO the device.  It does not matter which one.
Steps so far:
1) Did a Security Wipe on both handsets. 
2) Using BBSAK wiped both handsets and replaced with virgin OS loads
3) Completely un-installed DM 6.1 (using registry editor, DOS prompt - I mean REALLY uninstalled it)
4) Uninstalled Outlook 2010 & reinstalled again.
5) Uninstalled every plug-in for Outlook (Plaxo, Xobni, Cardscan)
6) Rebuilt .PST files from scratch
7) created a contact folder with just ONE contact in it for testing and a single contact called "test" which I created on the handset.
Observations:
1) If a contact starts on the BlackBerry with a contact then the picture will go TO Outlook.
2) If a contact starts on the Desktop the contact will sync perfectly - but without the contact picture.
3) If a contact is modified on the Desktop then the update will erase the picture from the handset.
4) All contacts always have pictures on the Desktop (it is never erased in Outlook).
When I double click on the "Change record" I can clearly see that the contact record is modified UP to Outlook. 
However - it is clear that Intellisync is erasing the contact picture going DOWN to the handset.
I'm stuck.  The weird thing is that it USED to work a couple of weeks ago.
Any ideas, folks?
--Bill

Answer 1

Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
Ciao folks!