DM 6 - Torch 9800 - backup fails when I include 'files saved on my built-in media storage'

When perfoming a device backup through Desktop Manager, if I include 'files saved on my built-in media storage' it fails with the following error: "There was an error backing up. There could have been a problem with the device or connection during the backup. Verify that the device is turned on and connected"
Unchecking this option and its successful.
Any thoughts?
I've re-installed the latest DM SW - Nove 5 2010.
BES 5.0.4
BES 10.2
Exchange 2010
SQL2008R2

My guess is that it's related to content protection, but was hoping someone else would have encountered it.
Honestly though, the BES backups have been more than adequte - as long as the user account was deleted at the same time as the device wipe.
BES 5.0.4
BES 10.2
Exchange 2010
SQL2008R2

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