DM error on sync with laptop

I posted this on the storm forum but realise it probably should have gone on this forum, as you'll see below I have tried everything to get my laptop to sync with the storm but it crashes everytime during the initial sync. Tried v5 with no success again last night.
Any suggestions.... currently paying for a phone (for the last three months) that is unusable!!
I have recently got my Storm back from repair only to discover that all my contacts have been erased. I had a problem prior to the repair trying to sync using the desktop manager as it crashed everytime while trying to sync. I have tried several times uninstalling and reinstalling/repairing the current DM software, also tried deleting the RIM folders etc. but DM crashes everytime I try to sync. Any ideas? running windows XP with the latest drivers/software.
and again....
Sorry to repost this but this is driving me mad, I have tried everything to try to get my Storm to sync with my laptop and Outlook. Tried reloading, repairing, uninstalling, reinstalling, with Norton, without Norton, deleted registry files, re-deleted registry files and anything at all that mentions Blackberry or RIM etc etc been at it now for more than a week!!
This phone is completely usless to me as I can't sync to get my contacts back. I suspect that I may have a virus on my laptop but everything else is working fine, have done registry check and full system scan several times to see if there was any problems but nothing has ever came up. The desktop manager used to work and synced no problem....... I would rather chuck this phone away than have to re enter manually my contacts. I have called my provider and they can't help, I really don't want to have to completely re install my laptop OS just on the off chance that this might be the only thing that might get the DM to work again!!!
Seriously considering an iphone, and more stable Mac platform!!
Scocha
Solved!
Go to Solution.

Hello scocha,
Thank you for answering my questions in such detail
What I'd like you to try is to open BlackBerry Desktop Manager and go to Synchronize, then Sychronization on the left and then plug your device in. You should hopefully see that the button for Synchronization on the right is greyed out until you connect your device. Also, this shouldn't bring up the window for checking for updates although it might. If we haven't failed yet, I'd like to click on Sychronization and uncheck all of the items in the list. Press ok until you are back at the main screen of the Desktop Manager and then close the program entirely.
As long as everything is going well we should be able to start BlackBerry Desktop Manager the way you were initially by turning it on and then connecting your device.
If this works then we can narrow down which of the synchronization items are causing the trouble.
If this doesn't work then we will maybe need to look at your permissions on the computer or possibly create a new Windows user profile for testing.
-tg
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