DM3 1035DX Hard Drive Failure.....Need to reload operating system on new HD but how?
I have a DM3-1035dx which had a hard drive failure. When you turn it on it starts booting up and then shuts off and restarts. I took out the HD and then got to the point where it asked for the operating system so I am pretty sure the HD is the problem. I can get into set up and change the boot sequence but what should I boot to? I don't have a floppy or CD drive although I would get a usb drive it it will work. I also don't have recovery disks just the windows product key? Any help will be greatly appreciated!
Put the hard drive back in and go into the BIOS (press F10 when you see the HP splash screen on bootup) and navigate to the Diagnostics Tab, then select Memory and/or Hard Drive tests and see if either of those return an error.
If there is no error try a hard reset. You can do this by removing the battery and unplugging the AC Adapter. Then press and hold the power button on the laptop for about 30 seconds, then put the battery back in and plug in the AC Adapter and try turning it on again.
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Anonymous UUID: AF0434C1-613F-2165-4817-12A2521DF5F6
Sun Dec 8 23:09:12 2013
panic(cpu 1 caller 0xffffff8012cdc19e): Kernel trap at 0xffffff8012c88396, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00007fbd7b4a0008, CR3: 0x000000006777c000, CR4: 0x0000000000000660
RAX: 0x00ffff8022513ae0, RBX: 0xffffff8018d00350, RCX: 0x0000000000000029, RDX: 0x0000000001447f60
RSP: 0xffffff808c143c30, RBP: 0xffffff808c143cb0, RSI: 0x0000000000000040, RDI: 0x00000000000a23fb
R8: 0x0000000000000029, R9: 0xffffff808c143d90, R10: 0x0000000000000000, R11: 0x0000000000000206
R12: 0xffffff8022513ae0, R13: 0xffffff808c143d90, R14: 0x0000000000000000, R15: 0xffffff8022513ae0
RFL: 0x0000000000010246, RIP: 0xffffff8012c88396, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00007fbd7b4a0008, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff807f9dddf0 : 0xffffff8012c22f69
0xffffff807f9dde70 : 0xffffff8012cdc19e
0xffffff807f9de040 : 0xffffff8012cf3606
0xffffff807f9de060 : 0xffffff8012c88396
0xffffff808c143cb0 : 0xffffff8012c87f5b
0xffffff808c143de0 : 0xffffff8012cadcc6
0xffffff808c143e10 : 0xffffff8012c62179
0xffffff808c143e50 : 0xffffff8012c26bb1
0xffffff808c143e80 : 0xffffff8012c139b5
0xffffff808c143ef0 : 0xffffff8012c1e003
0xffffff808c143f70 : 0xffffff8012cc921d
0xffffff808c143fb0 : 0xffffff8012cf3e26
BSD process name corresponding to current thread: ReportCrash
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000012a00000
Kernel text base: 0xffffff8012c00000
System model name: MacBookPro5,1 (Mac-F42D86C8)
System uptime in nanoseconds: 522298692346
last loaded kext at 275002117765: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f94fa8000, size 65536)
last unloaded kext at 483162776375: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f94fa8000, size 57344)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.9.1
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.4.12
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.nvenet 2.0.21
com.apple.driver.AppleUSBOHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.driver.AppleUSBAudio 2.9.3f17
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.NVSMU 2.2.9
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.53 GHz, 2 GB, SMC 1.33f8
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST1000LM024 HN-M101MBB, 1 TB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
Please helpThe aftermarket memory you installed doesn't meet the specifications for your model (1066 MHz DDR3 SDRAM.) Reinstall the original memory, or install new memory of the right type.
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