Dm4 Left hinge broken

Question

I'm  wondering  how a notebook (dm-4) tht has been on a desk in the open position 80% of the time since 2012 can have a hinge broken? This note book was seldom closed, so my  question is _ How would this hinge stand up for a user tht indeed does take the notebook to work, classes, the coofee shop  ect.. whn sitting on a desk n seldom closed the hinge has failed??  The dm-4 has seldom left the desk it is on..... n thy call ths a note book. Note books r made to open n close... hence the moniker  "notebook"  thy open n close.
Now I have a unit on a desk tht has a sign "DO NOT CLOSE" seems silly. The Hp repair cost @ $179.99 is wht I see has a kick in the gut to it's users. The hinge is a very important part tht should hold-up n preform over time.      Come-on Hp  !!

Answer 1

Hello, Eric,
Left hinge of my HP Pavilion dm4 1165dx laptop was broken.
I contatcted the HP service center on phone, told by the customer service representative:
1. The only way HP epairs the hinge is replacing the entire LCD display, @US$190, with 7 - 9 days of turn around.
2. There is no HP service enter in Los Angeles, CA where I can take the laptop to be repaired.
3. On-site technician service is not available at Los Angeles, CA.
4. I can 'take it or leave it' for the service available to me.
No. 4 sounds harsh, particularly to a long time loyal HP customer such as myself.
However, that aside, what can I do to have my laptop repaired reasonably?
No one can afford to be without a laptop for 7 - 9 days for loss of productivitiy.
Since you represent HP, is there anything you can do to help me? The bevel for display cracked at the corner due to the broken hinge when I tried to close the laptop. I need to repair the hinge before it cause more secondary damages.
Thank you kindly.