DMS Document is not opening in ITS screen

Hi All,
We are on EP 7. 0 SP 17 & ECC 6.0.
Our HODs are approving PO's and PR's through Portal through UWL. But when they are opening a PR or PO with DMS document
attachment, the attachment file is not opeing in ITS screen.
Thanks & Regards,
Bharat Mistry.

Hi Bharat,
Have you tried to execute the same t-code in the WEBGUI directly? The result is the same? You can check SAP note 1058218 (ITS Up/Down: open document with application directly) too (I don't the SAP_BASIS version from your backend system).
You also need to be sure that the document you are trying to open is in the app server and not in a local PC (via network drive): this will not work.
Regards,
Cristiano

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