DNA sim tray won't eject

Just received new DNA (ordered online). First step in guide is to install the SIM card. The tool for opening the tray was included in the box & I had tried & tried to use it but the tray will not eject. Even read online to insert tool & hold latch down. Tried that too to no avail. Please help!

    Congrats on the new phone, groovygirl. Select the link and view the instructions. Perhaps they will help a little more...http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=67521 Please keep me posted.
ChaunceyM_VZW
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