DNG 6.2.0.28 doesn't recognize my CR2s. Why not?

I am pulling my hair out trying to make DNGs, since apparently simply opening a file in Photoshop is not an option with my incredibly widely-selling camera (Canon T3i).
So, I have the appropriate version of DNG for my OS (yes, I checked), and when I try to convert a folder, I get "The source folder does not contain any supported camera raw files." My folder full of CR2s just as they come out of the camera.
On my laptop, when I try to convert, I get "Unable to parse files", and "No files were converted".
Hello? Apparently I have geniuses in my computers. Can anybody help?
I am operating Vista Ultimate on the desktop, with CS5, and on the laptop, Windows 7 with CS4. I have also installed Camera Raw updates on both machines.

thomaskemper wrote:
Just tried. 8.4 won't load. Brand new laptop.
8.4 what?
Load??? Load where?? You download it, install it and launch it, as you would any other application. Leave the loading for your firearms.
It's amazing how many recent posters seem to be under the misconception that there are clairvoyants and mind readers among the forum contributors.
Here's my one-click boilerplate reply:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

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