DNG converter no files

Have just installed dng converter 8.3.0.141 to convert raw files from a nikon d610.  When I go into the folder where the downloaded images reside, dng does not see them, folder is empty.  It does not see the images from the nikon d7000 either.  Anyone have any ideas here?  Using ps CS5, this version of PS and camera raw WILL see the images from the 7000, the images/files are there.

The DNG Converter works on folders not files so select just a folder.
In other words, when using the DNG Converter to convert a folder of raw photos to DNG format you should only single-click on the folder that the images reside in to only select it, rather than double-click into the folder where the files reside.

Similar Messages

  • DNG-converted 10D files too large, not recognizable in Aperture

    [I've posted this message in the Adobe DNG forums after doing some searing around for an answer. I thought some others here might be doing the same thing and could comment]
    While importing some of my older Canon 10D-shot images into Aperture, I noticed something curious about the DNG-versions of the files. They're much larger than I would expect and Apple's Core Image processor doesn't appear to be able to read them. For example, on one file the original CRW file is 5.3MB. The DNG conversion without the embedded original is 17.4MB. This is consistent across all my 10D converted files.
    Apple's Preview app, as well as anything else based on the Core Image processing code, can't read the DNG, but it can read the original CRW. I know that Apple has botched parts of the DNG specification, but since the converted DNG is twice the size I would expect it to be, this seems like it might be a problem with the DNG converter itself. Anyone else seeing this with rev 3.2 of the converter?
    BTW, the files open up in ACR just fine.
    G5 1.8G SP, 1.5M RAM   Mac OS X (10.4.3)  

    Sorry for the noise. It turns out that my prefs had gotten munged overnight when the DNG converter crashed and had returned to one of my test configurations where I was converting the RAW files to linear. Aperture, as is well understood, doesn't handle the de-mosaiced format well at all.
    This was user error.

  • DNG Converter disappeared - how reinstall?

    My DNG converter shortcut no longer links to the DNG converter (.exe) file. Seems the file "disappeared", possibly as a result of upgrading some Adobe software, where old files get deleted? That likely doesn't "make sense", but the bottom line is, the file is gone. I have never yet used DNG converter, but I want it available. How do I reinstall it without overwriting other already-installed-with-my-preferences-set-and-I-don't-want-to-undo-them Adobe software? I have PS CS3 and LR 2.3.
    Thanks in advance for any help offered.

    Eric - thanks very much for the quick reply. I swear I've seen this page before (your link). I'll give it a try.
    Mike

  • I don't understand DNG Converter and legacy versions of Camera Raw

    I would like some help understanding what happens when you use DNG converter and open the resulting file in an old version of Camera Raw or Lightroom.
    I think I understand that with Camera Raw or Lightroom use two camera profiles for every supported camera.  And that DNG also uses camera specific profiles.
    But I don't understand what happens when you open a DNG Converter produced file (from a camera not supported in previous versions of Camera Raw or Lightroom) in an old version of Camera Raw or Lightroom. Is the camera specific profile being used to extrapolate colour information?

    You are damned right.
    I bought a Nikon D700, then Lightroom, then a book on Ligthroom,  then a printer Canon Pro9500.
    The problems I have, just to achieve a good print are insane.
    Today, after reading that it's necessary to install a camera profile, I downloaded these profiles.
    But which one fits my D700? D2X mode 1, D2x mode2 or mode3?
    It's so frustrating.
    I spent a fortune on it but I'm not able to get decent prints.

  • Can't open .CR2 files in PhotoShop CS5, Camera RAW or Adobe DNG Converter

    Firstly take note I shot these with a Canon EOS 450D (or Rebel XSi)...
    I see a lot of answers speaking about having the most up to date version of the Camera RAW Plug-in.
    I have a similar issue with my .CR2 files... I cannot open them in Camera RAW because it tells me that my camera model or make is not supported by the Plug-in, and so I was directed by other forums to just try converting the .CR2 files to .DNG. I already had the Adobe DNG Converter (version 6.5 I believe), so I tried this. It too told me that my files or camera make were not supported.
    However, I have always been able to successfully both open my .CR2 files AND convert them to .DNG. I had not updated anything on my camera nor on my Adobe programs and for some reason this last attempt to open RAW files failed me... I have no idea what change would have led to it. Luckily I shot in both RAW and Large JPG but I certainly don't want to rely on my JPGs of course... Any idea why this problem might have arisen now if it had always worked easily in the past?
    Thanks!

    Are these the same exact files you've opened before that you cannot now open?
    Or are they newly copied files (camera or CF card to computer)?
    Can you not open ANY Canon 450D files, even those you find online and download?
    What I'm getting at with these questions is to try to eliminate or suspect data corruption of the files on your disk.
    Exactly what versions of the various tools do you have, specifically (don't guess - go check)?
    -Noel

  • Hi,  I've just purchased and installed an upgrade from Lightroom 4 to 5.  It doesn't seem to handle raw files authored with a new Nikon D750 camera.  I spoke to the sales rep about this and he gave me a link to the 8.6 DNG converter page with instructions

    Hi,  I've just purchased and installed an upgrade from Lightroom 4 to 5.  It doesn't seem to handle raw files authored with a new Nikon D750 camera.  I spoke to the sales rep about this and he gave me a link to the 8.6 DNG converter page with instructions to download.  8.6 only works with Mac OS 10.7-10.9, according to the page.  I'm running Yosemite, Mac 10.10.  Please can you tell me my options?  Lightroom 4 worked beautifully with my older cameras' raw files so I would like to continue using the application.  What should I do?  How soon will Lightroom 5 be able to deal with raw files from a D750.  Many thanks, Adam.

    Until the next version of Lightroom is released, you need to use the DNG Converter version 8.7RC to convert your RAW photos to DNG and then import the DNGs into Lightroom.

  • Convert RAW Files in Your Aperture Database to Adobe DNG Files

    The following describes how to convert all the RAW images in your Aperture database from manufacturer formats, such as Sony's ARW and Canon's CR2, to Adobe's DNG while retaining all the Adjustments already applied to your RAW files.  In the example below I am assuming that your Aperture Library has ARW and CR2 files.  These steps work with the latest version of Aperture, being Version 3.3, and have not been tested with earlier versions (in fact, it probably will not work because the database structure changed in 3.3 - however, this means that the steps below can also be applied to your iPhoto library).  The steps are:
    1. Within Finder select the Aperture Library and Secondary Click to bring up the Shortcut Menu.  From this select "Show Package Contents"; this will open a Window showing all the files/directories contained within your Aperture Library.
    2. Drag the "Masters" folder out of the Package and place it on your Desktop.  The purpose of this step is so that Applications, such as Adobe DNG Converter, can "see" the "Masters" folder, which they cannot do if it is located within the Aperture Library Package.
    3. Run the Adobe DNG Converter, select the above "Masters" folder with the "Select Folder" button, make sure you have selected the option "Save in the Same Location", it is also a good idea to select the option "Skip source image if the destination already exists", check your Preferences then select the "Convert" button.
    4. Adobe DNG Converter will now convert all the RAW files to Adobe DNG files and save them in the same location as your existing RAW files.  Once complete, take a note of (a) the number of files converted and (b) the types of files converted, such as if the conversion includes ARW, CR2, NEF files etc.  In this example I will assume that the converter only found ARW and CR2 files; if your system is different then modify the steps below to make sure it covers all the RAW file types converted in your particular system.
    5. Select the "Masters" folder and in the Finder Window Search Field search for all the files that end in .ARW and .CR2 (this filename search list should match the types of files found by the Adobe DNG Converter in step (4)(b) above).  The number of files returned by the search must match the number of files recorded by the Adobe DNG Converter in step (4)(a) above.  Do NOT put the .DNG files in your search criteria.  Select all the files found in the search and move them to the Trash.  This will delete all the original manufacturer's RAW files from your Aperture Library leaving behind all the new DNG files.
    6. Move the "Masters" folder on your Desktop back to the root directory of the Aperture Library Package Content directory.
    7. Select the Finder Window containing the Aperture Library Package Contents.
    8. If there is a file called "ApertureData.xml" then open it with a text editor.  Search and Replace ".arw" with ".dng", ".ARW" with ".DNG", ".cr2" with ".dng" and ".CR2" with ".DNG" (note, do not use the " marks in your search).  Make sure you cover all the file types incorporated in your particular system.  Save the "ApertureData.xml" file.
    9. Traverse to the Database/apdb directory.  Select the "BigBlobs.apdb" file and open it with a Hex editor.  In this example I will use Hex Fiend by Ridiculous Fish (see http://ridiculousfish.com/hexfiend/).  Once the file is open perform a Find and Replace ensuring you are finding and replacing Text and not Hex.  In Hex Fiend this means selecting Edit/Find from the menu and then selecting the "Text" button to the top/left of the window.  In your Find/Replace field you will need to find ".arw" and replace it with ".dng", make sure you select "Replace All" (note, do not use the " marks in your search).  Do exactly the same for ".ARW" with ".DNG", ".cr2" with ".dng" and ".CR2" with ".DNG" (and whatever particular RAW files were in your system).
    10. Perform exactly the same steps in (9) for the files "History.apdb", "ImageProxies.apdb", "Library.apdb" and "Properties.apdb".
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    1. Aperture does not store the Adjustments in the RAW files, it keeps these in its internal SQLite database.
    2. By using a Hex Editor you (a) don't have to play with SQLite to gain access to Aperture's data and (b) because you are replacing text that has exactly the same number of characters you are not invalidating the format of the underlying data file - this is why you use a Hex Editor instead of a simple text editor.
    Think of Aperture as being a repository that holds Adjustments which then link to the original RAW source.  Therefore, the above process simply replaces your RAW source and therefore all the Aperture Adjustments are still valid; same Adjustments, new source.  In case you ask, no, you cannot transfer Adjustments in and out of Aperture because there is no standard to transform adjustments between different photographic applications.

    A rather involved method, David.
    I am sure it works, and compliments for figuring it out, but I think one critical step is missing in your workflow: Before you begin - backup, backup, backup!
    And I think, all the edits in your database that you are doing so diligently, is what you bought Aperture for to do for you, why do it yourself?
    I convert selected raw files this way - without manually patching the Aperture Library:
    Export the originals of the raw images that I want to convert.
    Run dng-converter.
    Import the converted originals back, flag them,  and move them to the project they came from.
    Sort the project by capture date, so that identical images are show side by side.
    Then I use the Lift&Stamp tool to transfer all adjustments and tags from the original raw to the dng copy. I check, if some edits are left to do, then delete the original.
    It may take a little longer than your method, but this way all edits in the library are done by Aperture, and I am protected from accidental slips when editing the property list files. That requires a very careful work.
    Patching the database files inside the library may be justified as a last ressort, when you need to fix and recue a broken Aperture library, and none of the provided tools is working, but not as a routine operation to do batch conversion of image files. It is very error prone. One wrong entry in the library files and your Aperture Library may be unreadable.
    Regards
    Léonie

  • DNG Converter 6.4 does not recognize any RAW files

    Hi,
    I have updated DNG Converter from 6.2 RC to 6.3 and 6.4. DNG Converter 6.2 RC from Adobe Labs recognizes all my RAW files (Canon PowerShot S50, PowerShot SX1IS, EOS 400D). The official releases of 6.3 and 6.4 do not recognize any RAW files of these cameras.
    I select a directory, where the raw files are located, but DNG Converter tells me that no files where selected. With 6.2 RC, I select the directory and everything just works fine.
    What's wrong with this picture?
    atb,
    MOS-6502

    Ahh, I forgot:
    System is Windows Vista Ultimate 32bit, patched up to date.
    atb,
    MOS-6502

  • Adobe DNG converter is corrupting NEF files. The color is way off and it's not the camera white balance.

    I was using the converter for a few months and it was working fine. Now it will convert the files, but the color is really messed. I know it is not the white balance, because the same files convert fine to TIF files through Nikon's software. I am using this converter for Nikon d610 NEF files. Here's a sample DNG and the same image in TIF. Can anyone help? Thanks!

    When you use the DNG Converter to make a DNG from an NEF, the DNG Converter applies the default Camera Raw settings.  When I open your DNG it looks fine, but when you open it, it looks off.  That is because you've some how set your Camera Raw defaults to have a bunch of customized settings specific to a particular picture, instead of having them all be normal settings.  Below you'll see what Photoshop is saying the settings of the DNG-Converted-JPG are, with the non-defaults marked in bold.  The main problems are the WB being custom and a bunch of HSL setting changes.
    Here is what Photoshop reports that the JPG was created using:
          <rdf:Description rdf:about=""
                xmlns:crs="http://ns.adobe.com/camera-raw-settings/1.0/">
             <crs:RawFileName>hug_8290_0215_1.dng</crs:RawFileName>
             <crs:Version>6.0</crs:Version>
             <crs:ProcessVersion>5.7</crs:ProcessVersion>
             <crs:WhiteBalance>Custom</crs:WhiteBalance>
             <crs:Temperature>5732</crs:Temperature>
             <crs:Tint>+26</crs:Tint>
             <crs:Exposure>0.00</crs:Exposure>
             <crs:Shadows>5</crs:Shadows>
             <crs:Brightness>+50</crs:Brightness>
             <crs:Contrast>+25</crs:Contrast>
             <crs:Saturation>-4</crs:Saturation>
             <crs:Sharpness>90</crs:Sharpness>
             <crs:LuminanceSmoothing>0</crs:LuminanceSmoothing>
             <crs:ColorNoiseReduction>25</crs:ColorNoiseReduction>
             <crs:ChromaticAberrationR>0</crs:ChromaticAberrationR>
             <crs:ChromaticAberrationB>0</crs:ChromaticAberrationB>
             <crs:VignetteAmount>0</crs:VignetteAmount>
             <crs:ShadowTint>0</crs:ShadowTint>
             <crs:RedHue>0</crs:RedHue>
             <crs:RedSaturation>+11</crs:RedSaturation>
             <crs:GreenHue>0</crs:GreenHue>
             <crs:GreenSaturation>0</crs:GreenSaturation>
             <crs:BlueHue>+12</crs:BlueHue>
             <crs:BlueSaturation>+2</crs:BlueSaturation>
             <crs:FillLight>0</crs:FillLight>
             <crs:Vibrance>-6</crs:Vibrance>
             <crs:HighlightRecovery>0</crs:HighlightRecovery>
             <crs:Clarity>0</crs:Clarity>
             <crs:Defringe>0</crs:Defringe>
             <crs:HueAdjustmentRed>0</crs:HueAdjustmentRed>
             <crs:HueAdjustmentOrange>0</crs:HueAdjustmentOrange>
             <crs:HueAdjustmentYellow>+1</crs:HueAdjustmentYellow>
             <crs:HueAdjustmentGreen>+5</crs:HueAdjustmentGreen>
             <crs:HueAdjustmentAqua>0</crs:HueAdjustmentAqua>
             <crs:HueAdjustmentBlue>-9</crs:HueAdjustmentBlue>
             <crs:HueAdjustmentPurple>0</crs:HueAdjustmentPurple>
             <crs:HueAdjustmentMagenta>0</crs:HueAdjustmentMagenta>
             <crs:SaturationAdjustmentRed>-2</crs:SaturationAdjustmentRed>
             <crs:SaturationAdjustmentOrange>+14</crs:SaturationAdjustmentOrange>
             <crs:SaturationAdjustmentYellow>+25</crs:SaturationAdjustmentYellow>
             <crs:SaturationAdjustmentGreen>+26</crs:SaturationAdjustmentGreen>
             <crs:SaturationAdjustmentAqua>0</crs:SaturationAdjustmentAqua>
             <crs:SaturationAdjustmentBlue>+32</crs:SaturationAdjustmentBlue>
             <crs:SaturationAdjustmentPurple>0</crs:SaturationAdjustmentPurple>
             <crs:SaturationAdjustmentMagenta>0</crs:SaturationAdjustmentMagenta>
             <crs:LuminanceAdjustmentRed>+40</crs:LuminanceAdjustmentRed>
             <crs:LuminanceAdjustmentOrange>+13</crs:LuminanceAdjustmentOrange>
             <crs:LuminanceAdjustmentYellow>+3</crs:LuminanceAdjustmentYellow>
             <crs:LuminanceAdjustmentGreen>+15</crs:LuminanceAdjustmentGreen>
             <crs:LuminanceAdjustmentAqua>+3</crs:LuminanceAdjustmentAqua>
             <crs:LuminanceAdjustmentBlue>+4</crs:LuminanceAdjustmentBlue>
             <crs:LuminanceAdjustmentPurple>0</crs:LuminanceAdjustmentPurple>
             <crs:LuminanceAdjustmentMagenta>0</crs:LuminanceAdjustmentMagenta>
             <crs:SplitToningShadowHue>231</crs:SplitToningShadowHue>
             <crs:SplitToningShadowSaturation>32</crs:SplitToningShadowSaturation>
             <crs:SplitToningHighlightHue>45</crs:SplitToningHighlightHue>
             <crs:SplitToningHighlightSaturation>33</crs:SplitToningHighlightSaturation>
             <crs:SplitToningBalance>+74</crs:SplitToningBalance>
             <crs:ParametricShadows>-39</crs:ParametricShadows>
             <crs:ParametricDarks>-7</crs:ParametricDarks>
             <crs:ParametricLights>-15</crs:ParametricLights>
             <crs:ParametricHighlights>+14</crs:ParametricHighlights>
             <crs:ParametricShadowSplit>25</crs:ParametricShadowSplit>
             <crs:ParametricMidtoneSplit>50</crs:ParametricMidtoneSplit>
             <crs:ParametricHighlightSplit>75</crs:ParametricHighlightSplit>
             <crs:SharpenRadius>+1.0</crs:SharpenRadius>
             <crs:SharpenDetail>25</crs:SharpenDetail>
             <crs:SharpenEdgeMasking>0</crs:SharpenEdgeMasking>
             <crs:PostCropVignetteAmount>-24</crs:PostCropVignetteAmount>
             <crs:PostCropVignetteMidpoint>50</crs:PostCropVignetteMidpoint>
             <crs:PostCropVignetteFeather>97</crs:PostCropVignetteFeather>
             <crs:PostCropVignetteRoundness>0</crs:PostCropVignetteRoundness>
             <crs:PostCropVignetteStyle>1</crs:PostCropVignetteStyle>
             <crs:PostCropVignetteHighlightContrast>0</crs:PostCropVignetteHighlightContrast>
             <crs:GrainAmount>0</crs:GrainAmount>
             <crs:ColorNoiseReductionDetail>50</crs:ColorNoiseReductionDetail>
             <crs:ConvertToGrayscale>False</crs:ConvertToGrayscale>
             <crs:ToneCurveName>Medium Contrast</crs:ToneCurveName>
             <crs:CameraProfile>Adobe Standard</crs:CameraProfile>
             <crs:CameraProfileDigest>51B4314CF8312BA027EF3FC60481FB35</crs:CameraProfileDigest>
             <crs:HasSettings>True</crs:HasSettings>
    To fix the problem you're gonna need to reset your camera raw defaults:
    And then be careful when saving new camera raw defaults with the menu item just above, that your image has the camera raw defaults applied to it, except whatever small change you want to be the new default.

  • Adobe DNG Converter can't recognize any files

    Hi All!
    I'm new here and would very  much appreciate help.
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    To install with Adobe Creative  Suite 4 or Photoshop CS4:
    Automated installation on Mac or Windows®:
    1. Select "Updates..." from the Help menu
    2. Follow the on-screen dialogs to download and  install the latest  available Camera Raw update  
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    1. Exit Photoshop CS4 and Adobe Bridge.
    2. Open the Finder.   
    3. Navigate to the root of the local disk (not the user's home  folder).   
    4. Navigate to: (Please read directory carefully)
    Library/Application Support/Adobe/Plug-Ins/CS4/File Formats
    5. Move the existing plug-in to another location (for example, a new  folder on your desktop). Ensure you keep this version in case you need  to revert back.
    6. Copy the Camera Raw plug-in, Camera Raw, from the download  into the same folder as in Step 4.   
    7. Launch Photoshop CS4 or Adobe Bridge.   
    Is that version the right one for CS4?
    Only Finder and the Canon Software can preview my .CR2  files, Photoshop still gives the message: "Could   not complete  your request because Photoshop does not recognise this  type of file." and   Bridge only shows me a generic RAW thumbnail. This message also  appears in PS when I double-click on the  Camera-RAW.plugin. I also  restarted my computer,  but that didn't fix it.
    Can  anyone help me out please? I'd urgently need a solution.
    Thanks in advance!

    I now uninstalled the older 5.1 version and  instead installed the DNG Converter 6.3 separately and it works  perfectly.
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    Is it advisable to keep both, .CR2 as well as .DNG files? Why is it  that my .DNG files are lighter than the native .CR2?
    Thanks again!

  • Nikon AW110 .NEF Files in Camera Raw / DNG Converter

    I'm a bit new to NEF, and even RAW to be honest. But far as I can see both DNG converter 8.2 and Camera Raw (newest) is not happy with the .NEF Files from my Nikon AW110 camera. It won't open them.
    Is this something that will just be updated in DNG or RAW sooner or later? I have an early release of the AW110 and naturally there is not too much support out for it yet.
    Please let me know if I should be able to open these or not. It's no worry if there's nothing i can do about it yet, I just want to make sure my camera raw or photoshop isn't broken.
    Trying on OS X 10.9 (and 10.8) Photoshop 14.1.2 and Camera Raw 8.2.0.94
    Thanks guys

    ACR/DNG Converter 8.2 were released mid-Sept, which seems to be about the time or just before the Nikon 1 AW1 was available, so you’ll need to wait until at least the next release of ACR 8.3 / DNG 8.3 sometime in during late-Nov to early-Jan timeframe, I’d expect, unless there is something strange about that camera that requires extra time.
    The first place ACR/DNGC are available is the release-candidate at Adobe Labs, so check back there from time-to-time:
    http://www.adobe.com/
    Here is the list of currently supported cameras, where the Nikon 1 series is just above the Olympus section:
    http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html

  • Adobe DNG Converter Problem - Won't recognise files!

    Hi
    I have downloaded Adobe Digital Negative Converter as a way of converting Nikon NEF files from a Nikon D3000 to DNG so I can edit them in Photoshop CS3. Currently the images from the D3000 won't open in CS3.
    When using the DNG converter, on clicking on the 'Covert' button it is coming up with the following error message:
    "The source folder does not contain any supported camera raw files". The source folder I have selected contains the Nikon D300 NEF raw images I have downloaded from the camera.
    Any help on this would be gratefully received. Am I carrying out the process as I should do? I cannot see that I am doing anything wrong!
    Many thanks
    Carl

    You must be using an older version of the DNG converter. Click on the button "About DNG converter...", it should show 5.6. something, or higher.
    Download it from http://www.adobe.com/products/dng/
    Gabor

  • Can't convert CR2 files with DNG converter

    After buying the Canon T2i, I realized that the files (CR2) won't open in PS.  I did my research and found that the dng converter was the thing I need.  Unfortunately, the converter won't recognize and convert the CR2 files that I try to convert.
    I am guessing I will probably get a reply telling me I should have done my research before I bought the camera (as I have seen in other forums), but I am hoping for a more productive (and less offensive) answer.  
    Thanks!

    I see a lot of answers speaking about having the most up to date version of the Camera RAW Plug-in. I have a similar issue with my .CR2 files... I cannot open them in Camera RAW because it tells me that my camera model or make is not supported by the Plug-in, and so I was directed by other forums to just try converting the .CR2 files to .DNG. I already had the Adobe DNG Converter (version 6.5 I believe), so I tried this. It too told me that my files or camera make were not supported. However, I have always been able to successfully both open my .CR2 files AND convert them to .DNG. I had not updated anything on my camera nor on my Adobe programs and for some reason this last attempt to open RAW files failed me... I have no idea what change would have led to it. Luckily I shopt in both RAW and Large JPG but I certainly don't want to rely on my JPGs of course... Any idea why this problem might have arisen now if it had always worked easily in the past?
    Thanks!

  • DNG converter won't open CR2 files for conversion: no items match your search [was: Please help!!!!]

    Hello, I am stressing out!! I have downloaded the DNG converter and whenever I try to click on the folder to convert it, it says no items match you're search, I can view the pictures in my desktop just not with the converter. I use windows 8 PC and the file type I'm trying to convert is CR2
    if anyone out there knows what's going on please help, I'm second shooting at a wedding next weekend so NEED it sorted by then the thought of a whole day shooting and no results isn't even worth thinking about!
    Thank you x

    Ok so it's a canon 1200d, it's the 8.7 version. And in using Lightroom 4, it's strange because the first time I plugged it in it worked and I managed to edit all my picture and now I've taken more pictures it doesn't seen to work.
    Sent from my iPhone

  • I bought a canon EOS Rebel T5i. It came with photoshop elements 11.  PS won't open my C2 raw files and says my camera isn't supported by the software I have downloaded 7.4 dng converter and I still can't open the files.  What do I need to do?

    I bought a canon EOS Rebel T5i. It came with photoshop elements 11.  PS won't open my C2 raw files and says my camera isn't supported by the software I have downloaded 7.4 dng converter and I still can't open the files.  What do I need to do?

    You need camera raw 8.4 for your camera, if it’s Digital Rebel T5 EOS 1200D EOS Kiss X70. It is not compatible with PSE11; so it’s a bit odd if that software was bundled with the camera except that it will work with jpegs. I suggest you download and install the free Adobe DNG converter to convert your CR2 files to the Adobe universal Raw format and the DNG files will editable in PSE11(keep your originals as backups and for use in the camera manufactures software)
    Mac download (.dmg file) click here DNG Converter 8.4
    You can convert a whole folder of raw images in one click. See this quick video tutorial:
    You Tube click here for DNG Converter tutorial

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