Do apple charge to unlock the iphone?

Hi there.
I've just upgrades to the iPhone 5S.
I have asked T-mobile to unlock my previous one and they said Apple charges £20 to do so.
is it true?
Elisa

Apple does not charge to process unlock requests, which it receives from the carrier.  However, in some countries, some carriers routinely charge a fee to process a customers unlock request.  So if anyone is charging you, it is T-Mobile, not Apple.

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    Oh, okey, but when do you guys think it will come out? I was hoping for Black Friday, but it didn't came out as i was hopning :/ When do you think it will come? Is it like the last part of november or the begining of desember or will it be in the end of this desember?

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    iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5
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    If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
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  • Unlocking the iPhone 4S - Please, a REAL answer from someone official?

    I've searched everywhere for this; I've read the other posts with the link to the "unlock confirmation" that's really from the "Droid" page; I've contacted customer service three times . . . each time as I was about to pull the trigger on purchasing a new phone.
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    So, I contacted customer service, via chat, where I was told that:
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    Karen: I was told Verizon does not unlock no phones/
      followed by
    Karen: Would you mind holding for a moment while I check that information?
    stu: Again, just to clarify, 'cause it's sort of a strange policy, Verizon will never unlock an iPhone?
    Karen: No they told me no. 
    That seemed to end Verizon for me as an option. I'm heading for a month in Europe in June and on a month long trip, with the need/desire for lots of local calls, it's not economically feasible to use the roaming plans.
    Then I searched for the press quote again . .finding:
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    Michael: I am positive. 
    All right! Goodbye ATT . . hello Verizon.
    So, a little later in the evening, I'm filling up the shopping cart with the phone and the calling plan and the data plan and . . .wait a minute . . pit of my stomach time.  I STILL haven't seen anything official about this policy. Nothing in writing . . anywhere.  The first rep could be right . . . leaving the cart behind, I decide to check one more time:
    Josh B: The 4S is global capable.
    Josh B: You will have to pay the global roaming rates however.
    stu: Right, but the quote above says that, if I keep my account in good standing for more than 60 days, I can get the SIM unlocked.
    Josh B: No, it won't be unlocked. 
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    stu: Right, if the customer does it. However, what I was told earlier today, and it's the same thing that the Verizon Wireless Public Relations person said to the press a few weeks ago, was that VERIZON would unlock the SIM after 60 days, as long as the account was in good standing. Is this not true?
    Josh B: It was in a magazine correct?
    stu: It was in Macworld and PCMag and everywhere else on the web. The quote was:
    stu: “It is our standard unlock policy for all Global Phones. You have to have been a customer for 60 days and in good standing (meaning your bill is current) and the phone you want to unlock must be on our network at the time of the request. You call Verizon Wireless before you leave the country and we unlock the SIM. We will honor one unlock every 10 months.” — Brenda Raney, Verizon Wireless Public Relations
    Josh B: So how can you be sure that it was actually one of our PR's? Don't trust anything that isn't on our direct website, or directly at a store location or coming from a Customer Service rep over the phone.
    So, now what do I do?
    I would like to buy an iPhone.  Verizon is the only one with a policy, at least in press-release form, of unlocking the iPhone eventually. However, I keep getting different answers and I don't want to be locked into a 2  year contract without getting some sort of official confirmation that the policy is 60 days.
    Can anyone actually show something, in an official Verizon location, that clearly states the policy?
    stu
    Note:  I edited this because of some different information about ATT.  A couple of reps said that ATT would unlock the phone. One said after 4-6 months, the other said after 90 days. When I asked if the policy was written down, she sent me a link which she was then surprised to see contained the following:
    http://www.att.com/esupport/article.jsp?sid=KB82027#fbid=5OBPuSVI7XK
    What is the unlock code for my iPhone?
    iPhone cannot be unlocked, even if you are out of contract. If you are traveling internationally, iPhone is a quad-band phone and will work in many countries across the globe. Stay connected while traveling to over 215 countries, plus get discounted rates in over 80 of those countries when you sign up for AT&T World Traveler 
    And this:
    http://www.att.com/esupport/article.jsp?sid=55002#fbid=5OBPuSVI7XK
    What is the unlock code for my phone?
    Note: If your phone is an iPhone, the following information does not apply. Please see What is the unlock code for my iPhone? for more information. 
    Wireless phones purchased from AT&T generally come with locked SIMs, which potentially makes them incompatible with wireless service from non-AT&T providers. 
    To use an AT&T phone on another wireless network, you must unlock its SIM using an Unlock Code.
    AT&T will provide the Unlock Code for phones on wireless plans if:
    Your wireless service has been active for 90 days or longer
    Your account is current and in good standing
    Your phone is not sold exclusively by us
    Your phone's Unlock Code is available from the Manufacturer
    AT&T will provide the Unlock Code for AT&T branded phones on Prepaid plans to customers who have either been on AT&T service for 6 months or longer, or provide a receipt or other proof of purchase. 
    AT&T cannot provide Unlock Codes for iPhones and other non-eligible devices.

    So, I'm sitting in the office and my boss forwards me an email. (I've been doing research on the iPhone for both of us.)  It seems that last night he wrote to Brenda Raney, the Executive Director of Corporate Communications, to ask her about her quote and the iPhone.  She just replied to his email, which is really amazing.  She's already getting one new customer, he's on the site right now buying his first iPhone, and I plan on getting one later tonight. (I do have to actually do some work around here. I put that in 'cause I know he's going to read this.)  
    Here's her letter followed by the reference quote:
    I apologize for the inconvenience and the misinformation you received.  I have forwarded your email for training purposes so the next time you or anyone else calls, they get better information about our Global SIM unlock policy.  The quote you included in your email from me is accurate; we will unlock the SIM for global use as long as the criteria are met. The policy isn’t on our website primarily because CDMA technology doesn’t typically use SIM cards and with the introduction of 4G LTE devices which do use SIM cards (that can’t be unlocked), we felt we would confuse customers.  
    When you travel internationally, you need to call Verizon Wireless before you leave the country and request to have international calling added to your account profile and if you want the SIM unlocked, you can request that option at the same time.  Even if you choose to not unlock the SIM, you need to call before you leave the country and add the international calling feature to your phone (there is no charge because this just provides the capability, not a plan).  For global data, you will need to add a data plan.  Keep in mind, that if you choose to purchase a local SIM while out of the country, the SIM brings with it a different phone number so those using your Verizon Wireless number will not be able to reach you directly unless you give them the new phone number.
    Here is the link to our Global Services: http://www.verizonwireless.com/b2c/explore/?page=why-verizon&section=international-services#international-services
    Again, please my apologies for the confusion.
    Brenda Boyd Raney
    Verizon Wireless
    Executive Director
    Corporate Communications
    “It is our standard unlock policy for all Global Phones. You have to have been a customer for 60 days and in good standing (meaning your bill is current) and the phone you want to unlock must be on our network at the time of the request. You call Verizon Wireless before you leave the country and we unlock the SIM. We will honor one unlock every 10 months.”
    — Brenda Raney, Verizon Wireless Public Relations

  • I got a Iphone 4S internet like free(UNLOCK) but is not... This Iphone is lock with Orange (SPAIN) How can I unlock the Iphone now¿?

    I got a Iphone 4S internet like free(UNLOCK) but is not... This Iphone is lock with Orange (SPAIN) How can I unlock the Iphone now¿?

    "Ok, but Whats happen if the carrier said that I need the first contract personal information.."
    Then you need the first contract personal information.
    " I Know that all the companys have to unlock de phone... ¿?¿?"
    Not true.
    "Apple could help me then¿?¿? unlocking the Iphone beacuse Apple always have the last word...
    No.  Apple has no part in the decision ot lock or unlock at all.  Lock/unlock is 100% the decision of the carrier.  Apple has nothing to do with this decision.

  • Is it a must to unlock the iphone 3gs?

    i just bought an iphone 3Gs. it seems that some applications are not functioning. do i need to buy the unlock sofware and unlock the iphone?. what are the functions of unlucking the iphone.

    In the US it is a breach of the contract and warranty as the option to unlock the iPhone is not offered.
    In all cases where unlocking is offered, you have to go through your provided (in the UK example here, O2) to unlock it, it is not directly done by Apple and they will not "publish" any method to do so.
    You are correct, if someone has a legally unlocked iPhone they can get an AT&T SIM and use it here then move on to another location/country and change to that SIM. So if someone here was to go to Italy and purchase an unlocked iPhone they could bring it back here and use it on T-Mobile, with some technical limitations. Besides that downside the other downside is if you see a small crack developing around the headphone jack, or any other manufacturing defect, you are going to have to book a flight and hotel stay in Italy to get it serviced.

  • Unlocking the iPhone 5

    Hi All,
    Quite short sweet and simple, is it possible to unlock the iPhone 5?
    My friend looking to purchase one of another friend, but apparently he says the iPhone is unable to be unlocked?
    I used to change providers a fair few times with my old iPhone 4, via iTunes. I currently have the iPhone 5 but i don't really want to wipe my phone just to prove my theory to a friend; if anyone has any information that'd be great!
    Thanks,
    James

    The process is carried out through the carrier
    You only use iTunes to reset up the iPhone firmware to allow any sim to work
    once the Carrier has agreed, processed the request , advised Apple to remove the iPhone
    from the locked database
    then you plug into iTunes
    see here
    http://support.apple.com/kb/HT5014
    Any attempt to unlock by any other means will void the warranty and that device
    will not be touched by Apple for anyfurther  service or help

  • Does apple store still sell the iPhone 4

    Does the apple store still sell the iPhone 4 and for how much

    Yes.
    $450 unlocked. $0 with a 2 year contract in the U.S.
    http://store.apple.com/us/browse/home/shop_iphone/family/iphone4

  • Can i permanently unlock the iphone 3gs

    hi.i just wanna know if i can permanently unlock the iphone 3gs with out any carrier supports?

    Here is where that same question is asked and answered:
    https://discussions.apple.com/thread/4441930

  • What can i unlock the iPhone 5c or 5s in spain?

    What can i unlock the iPhone 5c or 5s in spain?

    That's the US Apple Store, not very useful for someone in Spain.
    Regards.

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