Do I finally have the proof we are being ripped off on DATA?

Question

I believe some jetpacks are targeted some are not. It may be random or it may be based on your data usage. If you use a lot of data (Let's say 10 Gigs per month) it is easier to sneak in a Gig or two. Here is my situation. I had two Jetpacks. My MIL lives on our property in a separate house. She uses internet very sparingly, mostly for e-mail. I added a jetpack for her use. For a year she averaged about 2 or 3 hundred MEGABYTES per month. In August I decided to upgrade my phone to a Samsung Smartphone. I was able to use the Smartphone for my own Hot Spot. So, I turned off my MIL jetpack that was no longer under Contract and gave her my Jetpack that is still under Contract.
Keep in mind I use about 10 to 12 Gigs a month on the internet, my MIL never used more than a couple hundred Mebabytes per month. So guess what happened?
My MIL suddenly went from using 2-300 Megs a month to using 2.4 GIGS a month.
I can only conclude my Jetpack has been either hacked or Verizon pads the usage to get me to go over and add another 2 gigs. I checked the daily usage for the month and  there was a sudden 1.6 GIG data usage in a 24 hour period. It occurred on the 22nd of September. I know my MIL did not use the Data. This usage was tied to the Jetpack that I have been using for the last year and consistently had unusual data usages. Of course Verizon denies this. It is always my fault. Now I guess it is my MIL's fault. I am seeing Data usage when the jetpack is turned off. She checks her e-mail about three times a week.
I can understand there might be a delay in the data use report but when the Jetpack is turned off for three days and still shows data usage during that period I think it is a lot more than a "delay" Someone is using our data and Verizon is charging us for data we are not using. Verizon can deny it all they want but I believe my experience is proof.
I have talked to Verizon and they are sending me another Jetpack to use in hopes it is the jetpack that is at fault. It will get a new SIMM card.
I don't think it is the Jetpack at fault. But we will see. Personally I believe Verizon is capable of sending me a new one then stopping padding my usage so it appears it was a faulty Jetpack. Either that or the new one will have a different "address" and who ever is hacking it won't have access until it gets hacked again.
In either case there is a real problem with this entire DATA system.
BTW. When I upgraded to a Smartphone I bought the phone rather than go on a contract plan because I wanted to be able to switch to AT&T if this continued when my Jetpack contract was up. The Verizon 4G coverage is very spotty where I live but AT&T is better. I explained this to the salesperson. The salesperson agreed with me, said he understood. What the salesperson failed to mention is the $600.00 smartphone he sold me would not work on anything but VERIZON so I would still be stuck with Verizon unless I wanted to spend another $600.00 for a phone to switch to AT&T. I think this shows the mindset of Verizon and its employees.
So you might ask, why do I stay with Verizon? Simple, right now it is the only game in town where I live until my Jetpack Contract is up and I decide to take the $600 loss on the Phone and switch to AT&T. Had I known the phone would not work on AT&T I might have made the switch when I upgraded to the Smartphone and just kept the Jetpack account until that contract was up.

Answer 1

When it comes to the issue ofbthe smart phone all you need to do is unlock it to accept the new simm card. Congress has made it legal and now requires company to provide either an app for unlocking the phone or, an  unlocking service. Simply download and run the app or take it into your service providers store and it can be unlocked. Hope this is of some help.