Do i have 2 accounts,i have been charged twice this month? thanks

do i have 2 accounts? i have been charged twice this month for my creative cloud!but in saying that it said i have a free 30 day trial wtf

You need an Adobe employee who has the permissions needed to look at your account details
Adobe contact information - http://helpx.adobe.com/contact.html may help

Similar Messages

  • Repeated emails claiming failed payment? Yet been charged twice this month!

    How on earth can I contact spotify??? I have had premium for months yet each month I get an email saying my payment method has failed?? Nothing has changed and yes I do have funds. No other direct debits or payments fail, just Spotify. This month they have taken two payments out my account!! Getting frustrated to say the least......! Help!
    Anyone else had same issue??
    Thanks

    Nothing have changed with my VISA-card the last 5 months. There's funds on it and I use it on a daily basis. My bank says everything is working just fine. But I'm getting these "payment/subscription failed" email and messages in Spotify every month. If I re-enter the card-information it works just fine, but I'm not doing that this month after I noticed that Spotify had alreay pulled payment of my card last month while it said "subscription failed". Been going on for 3 months now and I might just try out that 3 month trail on Apple Music while you guys sort this out. Hoping there is a solution to this.

  • I have been charged twice this month for my full creative cloud license

    Customer services have promised me each time via live chat for a refund with 24 hours... and they keep letting me down and i am told to wait another 24 hours. absolutely useless. Anyone else having this issue, best way to resolve it?

    Hi uxflamingo
    Sorry for the delay.  Let me look into this and get it resolved.  I'll update you when I have further information.
    Kind regards
    Bev

  • I have been charged twice a month since June

    I have been charged twice a month since June, but I am not in the UK right now. What can I do? 
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    Hi uxflamingo
    Sorry for the delay.  Let me look into this and get it resolved.  I'll update you when I have further information.
    Kind regards
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  • HT3702 I Have been charged twice for the song download.

    Thank you for using your HDFC bank CREDIT card ending 9563 for Rs.120.00 in ITUNES.COM at APPLE ITUNES STORE-INR on 2013-03-04:00:41:48.
    Thank you for using your HDFC bank CREDIT card ending 9563 for Rs.60.00 in ITUNES.COM at APPLE ITUNES STORE-INR on 2013-03-02:00:38:24.
    I have been charged twice for one album download.
    Regards,
    Kindly resolve it ASAP.

    I was charged twice from my credit card. I have not downloaded any apps too. But still i was charged twice. Can someone confirm y was that charge? i do not find the details on my iStore account also.
    Thank you for using your HDFC bank CREDIT card ending XXXXfor Rs.60.00 inITUNES.COM at APPLE ITUNES STORE-INR on 2013-06-30:00:38:24.

  • HT201359 Dear Sir / Madam I purchased app invoice to go yesterday evening and have been charged twice, could you please send me a refund.

    Dear Sir / Madam,
    I purchased the app Invoice to go yesterday evening and have been charged twice both £17.49 could you please refund my account.

    You are not speaking with Apple here, this is a user-to-user forum. Go to http://expresslane.apple.com

  • HT201359 When you have been charged twice for same item, how do you get your money back?

    When you have been charged twice for same item, how do you get your money back?

    Morning Domangere,
    Thanks for using Apple Support Communities.
    Following this article refund will be an option.
    For more information on this, take a look at this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
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  • HT204088 I have been charged twice for a single transaction

    Hi
    I have been charged twice for an App  I downloaded yesterday
    Item
    Developer
    Type
    Unit Price
    Auto Trader Mobile, Vehicle Check
    Report a Problem
    Auto Trader
    In App Purchase
    £3.99
    Auto Trader Mobile, Vehicle Check
    Report a Problem
    Auto Trader
    In App Purchase
    £3.99
    Order Total:
    £7.98
    Please retain for your records
    Please See Below For Terms And Conditions Pertaining To This Order.
    iTunes Store
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
    Answers to frequently asked questions regarding the iTunes Store can be found athttp://www.apple.com/uk/support/itunes/store/
    <Personal Information Edited by Host>

    It is possible that you accidentally double clicked the order in some way, some how processing it twice. Clearly you don't need two copies of the same magazine and it is unlikely Apple will not refund you.
    On the receipt there should be a section asking you to report a problem.   I suggest you do just that and the matter will be resolved.
    Something to read ....How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

  • HT201359 I have been charged twice for a game ? How do I get my money back ?

    I have been charged twice to unlock an episode on candy crush ' how do I get my money back pls ?
    Thanks
    Michelle

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 I have been charged twice for an app subscription.

    I have been charged twice for an app subscription thinking that I would get two months but I didn't. How do I dispute?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204266 What can I do if I have been charged twice for an app

    I have been charged twice for an in app purchase whilst playing the sims. Can I be refunded? If so how? Charged £3.99 twice.

    Get a refund
    http://www.labnol.org/software/itunes-app-store-refunds/13838/

  • HT204266 I have been charged twice for downloading an app what do I do?

    I have been charged twice for downloading an app and it wasn't the cheapest of spa- how do I resolve this?

    There is a link "Report a Problem" on the email order receipt sent to you from Apple..
    S

  • Hi! I have been charged twice for an in-app purchase. Who do I contact?

    Hi! I have been charged twice for an in-app purchase. Who do I contact?

    Contact iTunes Customer Service...
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I have been charged twice for a service. Whom do I call?

    I have been charged twice for a service. Whom do I call?

    There are Chat and Phone options available to Paid subscribers.  See: http://www.adobe.com/support/acrobatdotcom/supportinfo/paid/

  • HT204088 I have been charged twice for an in app purchase, how do i get a refund?

    I made a purchase in an app (Paradise Cove Game), I only received 1 bundle but have been charged twice. Can anyone tell me how I can get a refund? Thanks

    You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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