Do i have a dead ACE module?

I rebooted one of my HA ACE modules and it hasn't come back up.  The logs on the 6500 show the following..
Mar 23 08:54:25: %DIAG-SP-6-RUN_COMPLETE: Module 4: Running Complete Diagnostics...
Mar 23 08:54:28: %SVCLC-5-SVCLCVTPMODE: VTP mode is set to non-transparent
Mar 23 08:54:28: %SNMP-5-MODULETRAP: Module 4 [Up] Trap
Mar 23 08:54:27: %DIAG-SP-6-DIAG_OK: Module 4: Passed Online Diagnostics
Mar 23 08:54:28: %OIR-SP-6-INSCARD: Card inserted in slot 4, interfaces are now online
Mar 23 08:54:43: %SVCLC-5-SVCLCNTP: Could not update clock on the module 4, rc is -1
Mar 23 08:55:18: %SVCLC-5-FWTRUNK: Firewalled VLANs configured on trunks
Mar 23 08:57:30: %SVCLC-5-SVCLCNTP: Could not update clock on the module 4, rc is -1
Mar 23 09:07:23: %SNMP-5-MODULETRAP: Module 4 [Down] Trap
Mar 23 09:07:23: SP: The PC in slot 4 is shutting down. Please wait ...
Mar 23 09:07:56: SP: PC shutdown completed for module 4
Mar 23 09:08:06: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set off (Fabric channel errors)
Mar 23 09:15:48: %DIAG-SP-6-RUN_COMPLETE: Module 4: Running Complete Diagnostics...
Mar 23 09:15:50: %DIAG-SP-6-DIAG_OK: Module 4: Passed Online Diagnostics
Mar 23 09:15:51: %SVCLC-5-SVCLCVTPMODE: VTP mode is set to non-transparent
Mar 23 09:15:51: %SNMP-5-MODULETRAP: Module 4 [Up] Trap
Mar 23 09:15:51: %OIR-SP-6-INSCARD: Card inserted in slot 4, interfaces are now online
Mar 23 09:16:06: %SVCLC-5-SVCLCNTP: Could not update clock on the module 4, rc is -1
Mar 23 09:16:41: %SVCLC-5-FWTRUNK: Firewalled VLANs configured on trunks
Mar 23 09:17:45: %SVCLC-5-SVCLCNTP: Could not update clock on the module 4, rc is -1
Mar 23 09:28:00: %SVCLC-5-SVCLCNTP: Could not update clock on the module 4, rc is -1
Mar 23 09:28:46: %SNMP-5-MODULETRAP: Module 4 [Down] Trap
Mar 23 09:28:46: SP: The PC in slot 4 is shutting down. Please wait ...
Mar 23 09:29:19: SP: PC shutdown completed for module 4
Mar 23 09:29:29: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set off (Fabric channel errors)
Mar 23 09:37:11: %DIAG-SP-6-RUN_COMPLETE: Module 4: Running Complete Diagnostics...
Mar 23 09:37:13: %SVCLC-5-SVCLCVTPMODE: VTP mode is set to non-transparent
Mar 23 09:37:13: %SNMP-5-MODULETRAP: Module 4 [Up] Trap
Mar 23 09:37:12: %DIAG-SP-6-DIAG_OK: Module 4: Passed Online Diagnostics
Mar 23 09:37:13: %OIR-SP-6-INSCARD: Card inserted in slot 4, interfaces are now online
Mar 23 09:37:28: %SVCLC-5-SVCLCNTP: Could not update clock on the module 4, rc is -1
Mar 23 09:38:03: %SVCLC-5-FWTRUNK: Firewalled VLANs configured on trunks
Mar 23 09:38:15: %SVCLC-5-SVCLCNTP: Could not update clock on the module 4, rc is -1
The output of the ACE console is the following....
System Bootstrap, Version 12.2[123],
Copyright (c) 1994-2009 by cisco Systems, Inc.
Slot 4 : Running DEFAULT rommon image ...
.ACE platform with 1048576 Kbytes of main memory
.Loading disk0:c6ace-t1k9-mz.A2_3_4.bin.  Please wait ....
Uncompressing Linux...
Starting the kernel...
INIT: version 2.78 booting
Mounting Second Ramdisk ....
Second Ramdisk successfully mounted
Configuring network interfaces.
CF dump: Register callback functions
dosfsck 2.11, 12 Mar 2005, FAT32, LFN
/dev/cf: 11 files, 26575/63414 clusters
FAT FS is ok
Compact Flash size 1014624(in 1k blocks) ...
Core file size 204800
Available free size in cf is 589424 (in 1k blocks) ...
set_coredump 2.11, 12 Mar 2005, FAT32, LFN
first_cluster = 0x5102 num_cluster = 0x40 (64)
inserting procfs
inserting isan_kthread
inserting wiremod
inserting klib
inserting resdrv
inserting tlv
inserting sse
inserting kpss
inserting sdwrap
creating sdwrap device
inserting klm_tl
creating tl device
inserting klm_scp
inserting klm_mts
creating mts0 device
creating mtscfg0 device
inserting utaker
creating utaker0 device
creating utaker1 device
inserting sysmgr-hb
creating sysmgr-hb device
inserting modlock
creating modlock device
inserting bufmgr
inserting pkt_fifo
inserting encdec
creating encdec device
inserting pseudo
inserting drammap mod
creating drammap device
inserting ixp_dnld
creating ixp_dnld device
inserting sysdrv
creating sysdrv device
New registry installed.
INIT: Entering runlevel: 3
inserting i2c module
inserting ssa driver
inserting cde driver
inserting bf_dnld driver
inserting pfm_drv driver
inserting regaccess driver
inserting bf_nvram driver
Firmware compiled 21-Jan-11 13:14 by integ Build [25600]
ACE Daughter boards DB1 not present DB2 not present.
downloading fpga to cde 1
Read 3262454 bytes from ./cde1_core.bit
FPGA Date: 2007/12/18 Time: 14:22: 0
CDE 1 download successful
downloading fpga to cde 2
Read 2377744 bytes from ./cde2_core.bit
FPGA Date: 2007/ 8/15 Time: 20:59:47
CDE 2 download successful
FPGA Programming Done
CDE 1 revision ID 0403
CDE 2 revision ID 0402
enabling cde 0 interrupts
finished CDE setup
Configuring NP 1 Memory
Configuring NP 2 Memory
Waiting for NP 1 SRAM memory to clear...success
Downloading NP 1 Image
Waiting for NP 2 SRAM memory to clear...success
Downloading NP 2 Image
..... 0x4eef60 (5173088) bytes downloaded
..... 0x4eef60 (5173088) bytes downloaded
Loading Nitrox driver.
PCI device 177d:0002
Writing register at address 3838 with e00
size = 8108
Ctx memory range(0x0000000-0x10000000)
Cleared 262144 1024-byte blocks in 5 requests.
N2SetupMicrocode: failed; error code 3
Writing register at address 3898 with 1
N2LoadMicrocode: failed; error code 3
N2LoadMicrocode: failed; error code 3

Hello Akhtar,
Can you upload the command: #show version?
Can you upload the dir core: , hopefully the ACE might have generated some core dumps which might help us to determine the failure?
Here you have a link about getting the core dumps:
http://docwiki.cisco.com/wiki/Cisco_Application_Control_Engine_%28ACE%29_Troubleshooting_Guide_--_Overview_of_ACE_Troubleshooting#Copying_Core_Dumps
Have you experienced this issue before? Did you experience this issue during a high peak of traffic?
Did you apply any change in the configuration?
#show tech-support and core dumps would help to determine if this was a hardware failure or a software defect
Jorge

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    1) what is  difference between CSM or any other product load-balancer and ACE  module :
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  • ACE module - Qos - set ip tos #

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    10:29:53.690863 205.200.114.228.http > 207.161.222.68.2828: P 205244:206704(1460) ack 4036 win 32768
    10:29:53.690871 205.200.114.228.http > 207.161.222.68.2828: P 206704:208164(1460) ack 4036 win 32768
    10:29:53.690879 205.200.114.228.http > 207.161.222.68.2828: P 208164:209624(1460) ack 4036 win 32768
    10:29:53.690887 205.200.114.228.http > 207.161.222.68.2828: P 209624:211084(1460) ack 4036 win 32768
    10:29:53.690895 205.200.114.228.http > 207.161.222.68.2828: P 211084:212544(1460) ack 4036 win 32768
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    10:31:53.845298 205.200.114.228.http > 207.161.222.68.2828: . 34213:35673(1460) ack 1082 win 62808 (DF) [tos 0x48]
    10:31:53.845306 205.200.114.228.http > 207.161.222.68.2828: . 35673:37133(1460) ack 1082 win 62808 (DF) [tos 0x48]
    10:31:53.845313 205.200.114.228.http > 207.161.222.68.2828: . 37133:38593(1460) ack 1082 win 62808 (DF) [tos 0x48]
    10:31:53.845321 205.200.114.228.http > 207.161.222.68.2828: . 38593:40053(1460) ack 1082 win 62808 (DF) [tos 0x48]
    10:31:53.845328 205.200.114.228.http > 207.161.222.68.2828: . 40053:41513(1460) ack 1082 win 62808 (DF) [tos 0x48]
    10:31:53.845335 205.200.114.228.http > 207.161.222.68.2828: . 41513:42973(1460) ack 1082 win 62808 (DF) [tos 0x48]
    10:31:53.845343 205.200.114.228.http > 207.161.222.68.2828: . 42973:44433(1460) ack 1082 win 62808 (DF) [tos 0x48]
    I think what's happening, is that the conversations full of the P-acks is the load balancer communicating directly with the client (i.e. LB pretending to be the server), whereas the marked traffic is "data only" which the load balancer isn't mangling (like it might/probably is doing with the p-acks) on it's way back to the client.
    I also can't modify the configuration of the "virtual ten gig" interface that the 6500 uses as a connection to the ACE module, so can't mark traffic there either.  And though I still have a couple of things to try, I don't believe I can do egress marking on a trunk from the 6500 either (connection to the firewalls).
    So.... PLEASE... Anyone???  Ideas???

  • [UDP fast age support for ACE Module]

    Hello,
    I'm testing 2 ACE modules running A3.0.0 for DNS load balancing (UDP). We're testing this by using a DNS query generator that (always) seems to use the same UDP source port when originating these queries. At the moment, the ACE module is hardly doing any load-balancing.
    It looks to me like, that because of this, the ACE believes it's the same session (connection) and doesn't really load-balance, so I started looking for a solution and found the fast-age udp feature. But, it seems this is not supported on my ACE modules. Can any one offer another solution and/or look at my config and see if there is another way to achieve load balancing in a testing environment when using a tool like the one I described?
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    c.

    Hi Carlos,
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  • Ace module dropping assymetric layer 2 connections

    Hi we had a situation in where the ACE would randomly drop certain tcp connections, and all ICMP packets from a certain windows server.  The server in question was using Transmit Load Balancing with Fault Tolerance.
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    Please note there is no routing involved here.  The destination server is just on another vlan on the same subnet, on the other side of the ace.

    Bryan,
    As long as the server replies back to the ACE the client should only be commmunicating with the VIP address in either of your two examples.
    In your first example the flow will look like this.
    client > VIP after the ACE  client > rserver
    the reply would be
    rserver > client after the ACE VIP > rserver
    In your second example using client nat it will look like this
    Client > VIP   After ACE  Natpool > rserver.
    the reply would be
    rserver > Nat-pool  after ACE VIP > client.
    The ACE by default will always nat the vip to the server ip unless you use the command "transparent" under the serverfarm. When using this command we send the packet to the MAC address of the server leaving the destination IP of the VIP. The server would need to have the VIP address configured under the loopback interface.
    Regards
    Jim

  • Configuring FT on ACE Modules

    Hi,
    I am trying to configure FT on ACE modules, with the following commands
    ft interface vlan 20
      ip address 172.16.20.1 255.255.255.252
      peer ip address 172.16.20.2 255.255.255.252
      no shutdown
    ft peer 1
      heartbeat interval 300
      heartbeat count 10
      ft-interface vlan 20
    ft group 1
      peer 1
      priority 150
      associate-context Admin
      inservice
    The moment I enter the command 'ft interface vlan 20', it gives a prompt that 'interface vlan20 is not associated with ft', how do I resolve this ? Do I need to enable something ?

    Hi have the following config which seems to be working fine for me...  check your vlan20 interface is up
    ft interface vlan 212
      ip address 172.31.1.221 255.255.255.252
      peer ip address 172.31.1.222 255.255.255.252
      no shutdown
    ft peer 1
      heartbeat interval 300
      heartbeat count 20
      ft-interface vlan 212
    ft group 2
      peer 1
      priority 50
      peer priority 150
      associate-context Admin
      inservice
    HQ-ACE1/Admin# sh int
    vlan212 is up, administratively up
      Hardware type is VLAN
      MAC address is 00:23:5e:25:72:f1
      Mode : routed
      IP address is 172.31.1.221 netmask is 255.255.255.252
      FT status is standby
      Description:not set
      MTU: 1500 bytes
      Last cleared: never
      Last Changed: Tue Sep  6 12:46:06 2011
      No of transitions: 1
      Alias IP address not set
      Peer IP address is 172.31.1.222 Peer IP netmask is 255.255.255.252
      Assigned from the Supervisor, up on Supervisor
         8654909 unicast packets input, 735611030 bytes
         1151150 multicast, 161 broadcast
         0 input errors, 0 unknown, 0 ignored, 0 unicast RPF drops
         13020418 unicast packets output, 1672055521 bytes
         0 multicast, 163 broadcast
         0 output errors, 0 ignored

  • Simple SLB with the ACE Module

    Hello,
    i have some problems with a ACE module i am currently tesing.
    I have a simple Serverfarm with two Servers.
    But there seems to be some Problems with the Loadbalancing i not understand:
    1) I use Round Robin, but the ACE seems to put me serval times to the same server. I notice this, because i have different content on both servers, also different URLs.
    2) withz the show serverfarm statement the total connects do not increment.
    switch/slb-c1# show serverfarm webfarm
    serverfarm : webfarm, type: HOST
    total rservers : 2
    ----------connections-----------
    real weight state current total
    ---+---------------------+------+------------+----------+--------------------
    rserver: web1
    10.0.33.201:0 8 OPERATIONAL 0 0
    rserver: web2
    10.0.33.200:0 8 OPERATIONAL 0 0
    switch/slb-c1# show service-policy L4_LB_VIP
    Status : ACTIVE
    Interface: vlan 300
    service-policy: L4_LB_VIP
    class: L4_VIP_CLASS
    loadbalance:
    L7 loadbalance policy: L7_SLB_POLICY
    VIP Route Metric : 77
    VIP Route Advertise : DISABLED
    VIP ICMP Reply : ENABLED
    VIP State: INSERVICE
    curr conns : 0 , hit count : 15
    dropped conns : 0
    client pkt count : 10198 , client byte count: 420991
    server pkt count : 23367 , server byte count: 34915173
    I have attatched the Config.
    Any Idea what is going on?

    what version do you have ?
    I would recommend to run the very recent A1.4.
    This is something that really should work.
    Gilles.

  • ACE Module Radius with ACS 4.2

    Hi,
    I am able to authenticate to my ACE modules via Radius, but when I login it does not give my Admin rights. Does anyone have a fix for this? My ACS admin has been working with TAC since last week to no avail.
    John...

    You have to use a custom AV pair on TACACS server under user setup to make it work. ACE uses RBAC (role based Access Control) and for that you have to pass the context and User Role from Tacacs server to ACE to make it work.If there is no RBAC info is pushed from Tacacs server and user just get authenticated then the default role assigned by ACE is Network-Monitor.
    Following steps (On tacacs server) will make it work
    1. Select your user
    2. goto tacas+ settings
    3. Select " shell (exec)" checkbox
    4. Select "custom attributes" checkbox
    5. Type your context and role information in custom attrib box, using following format
    shell:*
    for e.g (if context name is Admin, domain is default-domain and you want to assign role "Admin" to this user )
    shell:Admin*Admin default-domain
    Hope it helps
    Syed

  • Inventory collection fails for ACE module (RME 4.3.1)

    I am trying to collect the inventory and ultimately the configurations for my ace modules.  When i try to do an inventory collection I get the error
    Device sensed, but collection failed
    Anybody have any ideas?
    Chris

    Post your IC_Server.log.
    Please support CSC Helps Haiti
    https://supportforums.cisco.com/docs/DOC-8895
    https://supportforums.cisco.com

  • ACE MODULE IN BRIDGE MODE NOT LOADBALANCING

    Hi,
    I setup an ace module in bridge mode as follows:
    mfsc(vla80) > (vla80)outside fwsm, fwsm inside(vla40) > (vla40)ace-clientside, aceserverside(vla41)
    and the servers have the fwsm svi(vla40) as their gateway. But, the ace is not loadbalancing.
    The config script is attached. Is their anything I am missing?
    Attach

    Check my troubleshooting guide on this forum.
    There are few things to do to narrow down the issue.
    Gilles.

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