Do I have a dead Zen Mic

I am unable to turn the unit on after charging the battery. I removed the battery and put it back in. Still does not turn on.
I followed the instructions to SID 4794 to reset the unit by removing the battery, turning on the unit and holding the power button in hte on position and then inserting the battery, continuing to hold the power on switch. Still nothing.
Are there any other steps I should follow before sending the unit to Creative Labs for warranty repair / replacement?
Thanks.
Terry Watts

When you plug it in, are you getting any indication that the device is powered or charging? You should be able to power on and run the device while it's plugged in and charging.
I'm not a Creative Specialist or anything, but I'll tell you how my Zen Micro works. The moment you connect the battery, it should power on, and give off its delightful blue glow. Even if the device was previously powered off before, as soon as you remove the battery that resets the Zen Micro's state so it will automatically power up and boot when a battery is connected. Most of the Zen Micros on the market right now come with a second battery. If yours did, I would try that one out, too. It could be a bad battery.
I know with the original Firmware that's shipping with the device (v.00.05), there are battery charging problems that cause the device to not charge correctly if you plug the items in in the wrong order. Upgrading to the latest firmware (v.0.03) resolves that issue. Of course if you can't power up your device, there's no way to upgrade the firmware.
Lastly (and this is overly obvious, but we all make simple mistakes now and then; I mean no offense), be sure that you're putting the battery in the right way with the three metal squares on top of the battery meeting the three metal prongs in the Zen Micro.
If all else fails, I'd imagine you should call Creative's Support Team on Monday and set up an RMA so you can return it for a replacement. This little device is great when it works! I hope you can get yours running.
Good luck, and happy holidays,
-Greg

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For more information on this, take a look at:
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http://support.apple.com/kb/TS1630
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