Do I have a Trojan? Help please!
I made a mistake and deleted files for Avast Anti-Virus (and I also uninstalled it) because I thought I would be able to install another anti-virus program I saw at cnet. When I tried to install, I had problems and ended up trashing the file. Now I have nothing! (I like Avast ok, but I thought it slowed everything down.)
Then I tried to download a free software file from Lexmark (windows 7-64bit for printer 9500) I really need this driver, so I can use my printer. (The same software was used on a Gateway computer and worked fine.) Because of my slower connection, it took 9 hours to download, only to be told that it was corrupt. Its possible the connection was too slow. I think I may have a Trojan.
I am going to try and download Malwarebytes Anti-Malware from cnet. If I am not successful, rather than hire Geek Squad to get rid of the Trojan, I would like to try and do this myself. Does anyone know the procedure?
Also- IE8 Freezes up and whites over, when I have several windows open. Sometimes IE disappears off the screen and then comes back. For awhile it stopped and then came back. Last few days, the connection has been slower.
Windows updates continues to download and I cannot get it to stop.
Any other thoughts? I'm open to suggestions. I don't want to spend anymore $ on Geek Squad or antivirus software, if I can get the same for free. If I don't have a Trojan, then great- I just have a lousy ISP. I need to know what it is....driving me nuts and taking all the fun out of my computing experience.
Thanks for the help-
Hi MRG1,
The procedure depends on the type of malware on the system. If you are able to download and run MBAM, please post your log. If you run System Sweeper and are still having problems, see if you are able to download DDS and save it to your desktop.
Disable any script blocking protection
Double click dds.scr to run the tool.
When done, DDS.txt will open.
Click Yes at the next prompt for Optional Scan.
Save both reports to your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Some instructions for disabling AV are HERE.
Please include the contents of the following logs by copying and pasting the text of each into your next reply:
DDS.txt
Attach.txt
Those scans are for diagnostic purposes and will not clean the malware. Based on what shows up in those logs I will post additional advice.
ThinkPad: T530 / X1 Gen 2 / Helix - Yoga: Tablet 2 Pro (Win) / Yoga 3 Pro
If you find a post helpful and it answers your question, please click the "Accept As Solution" button.
Lenovo Advocate ~ I am not employed by Lenovo or Microsoft. I am a volunteer.
Microsoft MVP - Consumer Security
SpywareHammer
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