Do I have to key in concreate material number for service SO?

Hi friends,
User tries to create a service order  and didn't want to key in concrete material number, instead only a service description.
Please advise process or material i should read.
Thanks,
Linda

Hi,
I want to further add that you can map the service materials to the customers as required for the user. But it requires that CMIR needs to be maintained for all the materials and for all the customers.
In case you are looking for some thing like creation of service PO in ME21n where user simply keys in the service description, Item category and account assignment key to create a service PO, it is not possible in SD -VA01.
Please revert back with specific requirement for getting a better solution.
Regards,
Sharan

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