Do I have to send my old computer bottom back to apple with the prodct replament program?

Do I have to send my old bottom back from my macbook to apple if I got the new one shipped to me from the product replacement program? The shipping label sent with it said there would be no charge if I didn't send it back but also the booklet inside said all old parts have to be sent back. So I'm a little confused.

Get your information straight from the horse's mouth. Contact Apple using www.apple.com/support/contact if you are in a country that supports it or call the appropriate phone number on this page.
Generally Apple requires the machine they are replacing to be sent back, usually before they send out the new one, but no one here can know the specifics of your situation.
Best of luck.

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