Do I need 16gb of RAM and/or and SSD

Hi,
My wife has an early 2011 macbook pro, entry level 13''. I upgraded it to 2x4gb of RAM but she still gets a lot of lag. I've tried convoncing her that it's because she has 20 odd file open in Adobe illustrator and a couple of files open in a few other aps (excel, firefox, work PS). She won't change her habits as she says she needs the files there as we have a lot of customers at the same time..............bla bla.
Would the machine run noticably quicker/smoother if I were to upgrade the RAM to 2x8gb? Would we notice a difference if we installed a Crucial m4 SSD?
I like the idea of removing the DVD drive and keeping the old optical HD and either running them so they both have the same on them (can't remember if it's RAID 0,1 or 2) or as we already have a Time Capsule I wouldn't mind using the SSD as the Boot disk. As you can tell I don't know my terminology and know next to nothing about a lot of stuff. Would the Boot SSD also have the aps on and the files on the old optical HD? Is there a guide for dummies on how to do this?
Thanks in advance if anyones managed to read all of this and want to reply with help.
Rich

Like Bimmer, I would recommend a SSD upgrade. I have the Crucial m4 512GB and love it - everything that accesses the disk (and that's a lot of apps) frequently can use the faster speed. I think Bimmer had the same model. If I were you, I'd go to Crucial's website and take a look around, maybe ask questions in their users forum: there are a lot of MBP owners there. Also take a look at the Amazon website where the m4 is sold - here. Lot's of happy Mac users there as well.
As far as a guide for 'dummies' - take a look at OWC - www.macsales.com - they have videos on how to install the drives as well as kits for putting your old SATA drive in the optical bay, or enclosures for your old HD if you decide to go that way as well. As for me, I just put the SSD in the old HD bay, kept my optical drive in place (I use it weekly, at least), and now have my old 500GB in a drawer awaiting the day when I finally decide what type of enclosure I want for it. I already had a 1 Tb external HD for Time Machine back-ups, so I'm in no hurry.
As to RAM - I do use up to 12-13GB of my 16GB RAM from time-to-time. Use Activity Monitor, in your Utilities folder, to monitor your RAM usage for a week or two and see if you could actually benefit from a RAM upgrade.
I think Bimmer and I have similar set-ups? Not sure about that, though. So we're good go-to folks for questions about SSDs and RAM.
Good luck - keep us posted.
Clinton

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